Get matched with top chimney sweeps in Nikiski, AK

"I have written hundreds of reviews and 95% of them are totally positive, encouraging and uplifting. Unfortunately, I cannot recommend this company. Two years ago we had 2 Beautiful Gas fireplace installations done by the Chimney Doctor. It was spendy but we’ve enjoyed the ambience and beauty that these installations have provided to our home and felt it was worth it. Furthermore, I have told many of my friends about this company and they also had good customer service and results, at least up until September 2020. Until that time, I believe the chimney doctor was under different ownership. Beginning in September 2020, my fireplace upstairs stopped working. It was determined that we needed an igniter. I begin calling immediately to have this issue fixed and scheduled. After over 20 phone calls over the course of several months, I finally received a call from the new owner who profusely apologized for his lack of follow through and promised that he would personally be to my home the next day to fix it. That was over a month ago. I have finally found someone else who can do the repairs and the necessary part should be here soon (my new contractor communicated this information via text as soon as he ordered it). I write this review because I truly want people to avoid the aggravation and frustration associated with a business that does not treat their customers in a respectful and considerate manner. If you would like the name of my new contractor, feel free to Google message me. I do not recommend the chimney doctor to anyone any longer."

"We were very impressed with this business; the owner's wife answered my call and courteously and professionally arranged a relatively large job/cleaning within a week. The owner himself with his associate came out and performed the job, graciously adding on a full HVAC cleaning to the prescheduled air duct and dryer vent cleaning which extended his day quite a bit. He did a lot of education and they did a courtesy seal up as our air duct air intake had been drawing in air from a crawl space that had not been properly sealed. I don't think the air ducts had ever been cleaned in our recently purchased home (built in 1998) so everything was in significant need of cleaning, and we are so pleased we did this - the air was noticeably fresher, the ducts are no longer delivering fine dust (we were told quite a bit of remodel dust was still in the ducts from a 2012 remodel), and everything should be running more efficiently. Highly recommend investing in this particularly for any new home owners."