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"8/15/2018 I want to let you know about my experience with one of the AC companies you recommend, Intelligent Design. When one of my AC units stopped working, I specifically chose Intelligent Design due to the fact that they claim to be a Christian company. One of their sales representatives came to my house and quoted me an estimate of around $20,000 to replace my 2 AC units. Three of my neighbors in Dove Mountain had replaced their AC units within the past few years so I knew that my other unit may go out soon. I was never told what was wrong with the one AC unit which wasn't working, instead the sales representative for Intelligent Design quoted the estimate of around $20,000 for replacing the two AC units. He did not go over the units available, instead choosing two Amana AC units. I would later find out that the loan agency (which the sales representative spoke with, giving them my information over the phone) charged me $39, 750 instead of the $20,000 which the Intelligent Design sales representative quoted me. I was told repeatedly that Intelligent Design submits all paperwork electronically so I had nothing physically in front of me until after the fact. I thought, based on the representative's quoted estimate, that I would be paying $20,000 for the 2 AC units. When I received the information from the loan company, stating that the loan was for close to $40,000, meaning that the AC units would end up costing me around $65, 000 after 15 years of payments, I was floored to say the least. I immediately contacted the loan company and asked them to confirm the amount of the loan, which they stated was around $40,000, not the $20,000 quoted to me. They told me to confirm with Intelligent Design about the amount and then call them back to confirm the amount of the loan. A few days later after speaking with the loan company, Mr. Dobbins, the owner of Intelligent Design, came to my home and immediately asked me why I was only authorizing $20,000 of the loan amount to be paid. I told him that I had no idea what he was referring to and he stated that the loan company was not going to release the amount of the loan to his company until the discrepancy was cleared up and I authorized the full amount to be paid. I sat down with Mr. Dobbins and told him that I had been quoted a price of around $20,000 for the two AC units although the loan was for almost $40,000. He brushed past that fact, stating that I had opted for upgrades (apparently an extra $20,000 worth). I told him that I was not told of any additional costs besides the initial quote of $20,000 and that I was shocked by the cost. I also advised him that the bedrooms in my home were not cooling, even though I paid $5,000 for Airseal and to have the AC evenly dispersed throughout my home. He did not seem concerned at all and instead called the loan company and told me to speak to them and authorize the loan in his presence. He then asked me to write two reviews (one on his website and one on the BBC website) favorable to Intelligent Design. He sat across from me, a single mother, at my kitchen table and waited while I wrote the reviews, then read them before submitting them. I was completely caught off guard and wrote a minimal review, which he then read and posted. He proceeded to do the "final inspection" which consisted of showing me how to clean and change the filters...he never checked the AC ducts or even bothered to go into the attic where the furnaces and systems are located. Previously, and when his employees were installing the AC units, they took my ladder (I am assuming by accident) which was in the hallway and which I was using to paint my children's room. During his “visit” to my home, I informed Mr. Dobbins of my missing ladder. He said that he would look into locating it. Before Mr. Dobbins left my home, he advised me to erase a voice mail he had left for me earlier that day, prior to his visit. I hadn't checked my message so I had no idea what he was referring to until after he left. Once he was gone, I checked my voicemail and heard the nasty message he left me which stated that he would take legal action if I didn't authorize the loan agency to release the full loan amount. Mr. Dobbins never returned my ladder or offered to buy me a new one. His workers also left trash from installation inside my attic. When I contacted Intelligent Design a few days later, stating that my bedrooms weren't cooling and when I requested that they arrange a date and time to remove their product, I received a return call from Mr. Dobbins. He was furious and again threatened litigation against me if I continued to ask him to honor his company's guarantee. He then told me not to contact the company but to call him directly and stated that if I did contact the company, he would have them route the call to him. He said that from that point on, I would be speaking with his attorney and he threatened that "he'd been down this road before" and that I would end up paying around $30,000 in litigation and that I would also have to pay his attorney's fees. I informed him that I did not trust him or his company at that point and that I merely wanted him to remove him product and honor his guarantee...which is stated on his website and all paperwork. He said that he wasn't going to remove anything and that his attorney would be speaking with me from that point forward. He ended the call by stating that he would give me his attorney's contact information, which he never did. I have attempted to call him multiple times and I have emailed his company multiple times, asking him either for a date to remove his products from my home or for him to provide me with his attorney's contact information. Mr. Dobbins has done neither up to this date. Instead, he has failed to respond to me at all. I contacted an attorney who has also emailed and contacted Mr. Dobbins multiple times requesting that either he honor his company’s guarantee or that he give us his attorney’s contact information. Although Mr. Dobbins was the one to threaten me with litigation and said that I would be dealing with his attorney, he refuses to give me his attorney’s information so that I can attempt to resolve this situation with a professional and reasonable adult. I am a single mother, as well as a federal agent who works 50+ hours a week. I work at an agency with approximately 800 co-workers. I live in Dove Mountain and my neighbors there were shocked with the treatment I have received (and continue to receive) from Mr. Dobbins personally and from his company, Intelligent Design. I can state with 100% clarity that I would never recommend Intelligent Design to anyone I know. Mr. Dobbins is completely unprofessional, inappropriate and he refuses to acknowledge and back his own company's guarantee policy. He has broken his word numerous times and still refuses to give me his alleged attorney's contact information (after he initially threatened me with litigation) so that I have no other way to resolve this situation than by circumventing Mr. Dobbins and his company entirely by filing suit. It is unethical to write a guarantee which one refuses to honor. I have no faith in either Mr. Dobbins or in his company. I have paid almost $40,000 for an AC system which doesn't even effectively cool my home and I do not trust Mr. Dobbins or his company to service it. I respect Angie's List and I realize that many people look to you for guidance in choosing reputable companies with which to use. I wanted to notify you of my experience with both Mr. Dobbins and Intelligent Design so that you can investigate further and see if you still want to endorse and put your name and reputation behind his company. I will be letting as many neighbors, co-workers and friends as possible know about my experience with Intelligent Design and I would never recommend Intelligent Design or Mr. Dobbins to anyone. In addition, I will be contacting the BBB, the Arizona Registrar of Contractors, Yelp, Google, Wrightsoft, North American Technician Excellence, Building Performance Institute, INC, RSES, ACCA, Energy Star, and U.S. D.O.E. Consumer Reports to notify them of"

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