Post sales follow up by my salesperson is non existent. I needed some information regarding tax credits as promised as I was completing my tax return. I called the office requesting that my sales person give me a call back. I only had a couple questions. Then I left a message on his contact number. I did not receive any call. So much for being a "Diamond Club" member.

Jared Smith installed a new toilet for me. He was very polite and professional and did a great job.

It was all fantastic. I will recommend them others.

Not happy it was a simple thermostat install . But was told I need a whole new heating & cooling system. $10,000 plus ...

We had a clogged kitchen sink and called Intelligent Design whom we had used twice in the past. While at first they had no openings for days, the kind person we spoke with checked with her supervisor and they said they would squeeze us in for the next day. I was fully expecting to wait all day for the scheduled jobs to be completed, but got a call late morning from Marty who said he was 20 minutes away, I was thrilled. Marty arrived as promised and quickly assessed the problem, deciding he could work it from an outside clean-out. As expected in these times Marty arrived masked, we masked also. When Marty was getting to work he asked permission to remove his mask and that we distance ourselves. He got the clogged cleared in minutes and had us run the sink to ensure it was truly cleared. Marty was very personable, friendly, and highly professional. We were done in about 20 minutes and the price was extremely fair, with no adders or surprises. I certainly liked Marty and even more Intelligent Design which has fair prices and very capable plumbers.

installed May 9 2020 and nothing but trouble with complying with THEIR contract. No attic support, warped outdoor compressor pad, NO COPPER TUBING PROTECTION (from the bare metal cutouts in the unit), no room balancing, noise, Noise, NOISE. I think that they believe I will just give up and not make them DO THEIR JOB but they would be wrong! This unit was not donated to us, we paid $32k CASH and that was OUR mistake but we are calling our lawyer. Eight service calls for a new install is out frigging rageous!!!!

We need to replace old compressor

Provided quote, quickly scheduled service. Arrived in time and completed all tasks quickly. Explained all the work performed. Would hire again as needed.

Outstanding. 5 Stars for sure. Elmo was fantastic

ok they were alright

They are wonderful. Also call me and set up an appointment.

Perfect job,on time informative and not overpriced. I would recommend to anyone needing their services

The plumber tore apart my bathroom with a jack hammer and left a big gaping hole in the floor. After pressuring him to cement it in, he did albeit very sloppily. I had to hire an independent tiler to smooth out the cement, straighten the toilet and retile my floor. I made a complaint to the AZ atty general and fortunately was reimbursed for the costs of the damages incurred to my bathroom. I was also informed that the plumber in question was laid off, but I'm still not comfortable returning to this company.

Excellent. Marty is friendly and super at doing a difficult job in a poor environment Trees, and desert broom he had to get through just to get there. He then gave me a very competitive estimate. He completed the work in less than 10 minutes. He also fixed my leaking valve and showed me how I could do it myself. I will definitely use Intelligent design in the future, and I'll request Marty. Great guy as well as a great plumber.

Gabe from Intelligent Design got to my house the same day and did the work. He was polite, professional and knowledgeable. Additionally, he came back to the house to help with my water softener that was clogging my lines with media resin. He didnt even charge me for the return call and spent about 45 mins clearing out the pipes for me.

They wanted to sell me a water conditioner instead of a softener

I've had preventive maintenance plan (annual checks of AC and furnace) with Intelligent Design since 2015. During spring 2019 AC check, they found the refrigerant had all leaked out/coil rusted. Five days later, they installed new unit. The technicians were prompt and professional. New unit installed, checked out and up-and-running in four hours. Not even a speck of trash/debris left behind. Fantastic!!!!

Excellent, superb job

These guys are really good. I'm and Engineer with HVAC experience. This firm is professional, punctual, talented, and knowledgeable. The HVAC mechanic effectively trouble-shot some complex heating and cooling symptoms. He corrected major control system wiring mistakes that were made by a different HVAC firm that originally and incorrectly installed the system in our new home. The trouble shooting preformed was methodical and was performed in a manner that was appropriate and effective. The repairs were timely and cost effective. I highly recommend this firm.

It didn't. When I spoke with the company we scheduled the appointment for Thursday the 24 between 2 and 6 pm. I let them know the drain was the most important, because the poor tenant as not able to use her tub for a week now since the plumber we had scheduled with had us wait several days for an appointment then called on the day he was supposed to be there and cancelled due to a family emergency and didn't know when he could reschedule. This company called today and cancelled because they just got a big job and wouldn't be able to do our job for over a week. I guess my job was to small for them. This was frustrating since I had already notified both tenants and they had made arrangements to be there for them. Now I've set up another appointment with another company from Angie's list, so maybe the third one will be a charm.

Staff are very competent, I would hire them again.

Good, smoothly and quick!

Installation of a utility sink in laundry room a complete disaster. "Plumber" unqualified to perform task. Work was shoddy: Supply lines held in place by scrap lumber wedged against drywall, studs scorched from soldering gun flame, valves loose (despite enormous gobs of plumbers putty) and, best of all, tech neglected to reinstall supply lines & drain to existing washer. Tech had to "rush off to next job" and best the company could offer after multiple phone calls was a rescheduling two days later. Ask for references (and photos!) of work.

Hired to replace a failed AC unit. They only installed new units where they also sealed the ductwork, which added around $2500 to price. Their bid was the highest we received, but seemed like the quality/effort they put into it would be worth it. Just over two years later, however, the unit is leaking, and when I called, they said it was out of warranty and to "have just any other company go and fix it". I was shocked. We paid a premium, expected better service, frankly. Andrew is a great sales person, a bit high pressure, but it's obviously effective: I bit. He pitches a purportedly superior product and better installation. However, had I gone with a cheaper alternative (saving $6k-9k), that would've easily covered any repairs from another provider. Simply too much money and overrated for what you actually get. After installation of the new unit, I did not see any savings on my monthly utility bill over time.

Arms length from east coast. Not seen but reported well done.