"“The worst part of our home is now the BEST!” These guys truly are amazing. We did a back-yard project, transforming our extremely sloped back yard into our oasis. We have multiple retaining walls, odd shaped patio designs using pavers, multiple boulders, stepping stones, sod, and landscaping. Ideal was ready for this challenge. From inception to completion, Aaron, Chris, Devon and their team handled every curve ball we threw at them professionally and timely. The project started off in December. We had some serious cold weather and experienced a couple of snow delays. Mother nature didn’t agree with our timeline. However, to try and keep us as close to schedule as possible, I came home numerous days to find the guys huddling around our firepit, warming up, before going back to digging in almost frozen ground. They were very committed. Since this project kicked off just before the holidays, they delivered Poinsettias to our neighbors, as a “Pardon the mess in the cul-de-sac” gift. A few days before Christmas they came out with a truck and removed all the supplies and equipment, and cleaned the street so it wouldn’t be a nuisance. I threw a number of change-requests at them, some easy, some not so easy, but they were able to handle it in stride, adjust the plan/estimate, and have additional product onsite the following day. Speaking of product, Aaron was able to guide us in the right direction when selecting the right product for the job yet helping to keep us in budget. All the hardscape and landscape products are high quality. Not everything was perfect. There ended up being a couple of low spots on our paver patio after the frozen ground had thawed and settled. Devon and his guys were out to pull it up and repair it the day after I reported it. One of the retaining walls didn’t square up properly after it was complete. I didn’t even notice it. I just found them tearing down a completed wall one afternoon and rebuilding it. On their own time at their own cost. They were very responsive and dedicated to making our project match our vision. In the end we have a place for entertaining and relaxing, better than we could have imagined. Aaron kept us within budget, except for where we chose to go over and beyond budget. Even then, he made concessions to make sure we were happy and got exactly what we wanted. We get so many compliments from neighbors and friends on the transformation. Ideal will be my choice for landscape/hardscape whenever needed in the future. Expectations far exceeded!
John W. on March 2018