Get matched with top gas fireplace repair pros in Smithers, WV

"My Mother-in law called James and he told her he knew what the issue was. She was told that if they did not do any work, there would be no charge, she is 67 and lives alone. The odor in the house was bad enough to burn your eyes and make your throat sore after 30 minutes. Valley Plumbing showed up on time, came into the house and said they could not smell anything, one of them said he was sick and could not smell anything anyway. They took a flashlight and looked down the drain in the bathtub and sink, said they were full of water and there could not be any gas escaping from them. Both of them then went around the outside of the house and said they could not find anything. Before they left, the one that said he was sick brought paperwork to her and said there was a service call fee. She explained that she had been told that if they did not do any work, there would be no charge. He asked her to sign stating that they had been there and had not done any damage. A few days later, she gets a bill in the mail stating that she had refused to pay the bill and they had her signature in the space marked total due. It also stated that she had 30 days to pay or they would turn it over to collections. That the Guys have to be paid for the travel time. I tried to call the owner of Valley Plumbing and left a message for him to call me, he never did. After no response from the owner, I posted a negative review on Valley Plumbing's Facebook Page. I was there for this entire time with her and it was terrible to see. After they left, I called another company, they showed up and fixed the issue in five minutes. It was a vent for the bathtub and sink. Today, My mother-in-law received a hateful and threatening phone call from Barbra Arnold with MacCorkle and Lavender Law Firm telling her that if I did not remove the post they were going to sue. I called Barbra Arnold back and she had the same attitude with me. I hung up on her. WOULD NOT recommend Valley Plumbing for any kind of service. The misled my elderly Mother-in-law and threaten you with collections and lawsuits when your not satisfied with their work, or lack thereof in her case."

"They were only interested in selling me a new unit, not repairing my old one, even temporarily. I have an "elderly" heat pump that needs a compressor. I intend to replace this heatpump within two years but CANNOT do it now so I asked them to repair the unit. They refused because "Trane no longer makes the compressor for that unit and we won't install a generic one." Not, "we can't install" but we won't install. When I told them that I absolutely could not afford to replace the unit at this time, they still refused to work on it with "liability" as the excuse. So I will find someone who will install an aftermarket compressor and then pay THEM the $18,000 when I replace the unit in two years. it's a fairly large unit so replacing it will be a lucrative job for someone. I believe they saw a woman who would just write them a check and not question it."

"My home has two HVAC systems and I needed the upstairs unit replaced. I waited for over a year to leave the review to see how everything went. Everything is still working great. They did so much of a better professional installation than the original unit I had. Everything was installed perfect and neat. Not one thing I'm not happy with. They even sent out a foreman about half way through the installation to confirm the technicians were installing it in accordance with their standards. Very professional! Highly recommended."