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"Everything was good when we met with the ADT service technician . We spent a bit more than we expected and the equipment is not easy to figure out compared to our previous service. We also have constant connection issues."

"Initially, my interaction with Hunley was good. A technician (Nick) found an issue with a hose that connects to my furnace. A small piece of plastic was lodged inside, which Nick removed. He was thorough, knowledgeable, & friendly. He even took the time to share a tutorial on how to read and understand my furnace error codes. His visit cost $186.40 & my furnace was blowing warm air again. However, about 6 hours afterwards, my Nest gave me a "critical error" alert that said there was a severe problem with the furnace running while the temp inside the home decreased. I immediately informed Hunley about the problem. On 4/17, the owner (Brian) was due to arrive at 10am. By 11:30am, I was told he was stuck in traffic. We rescheduled for him to return at 4:30. He arrived late again and in an unmarked truck. After about an hour, Brian said that he thought the circuit board was broken. He also described other scenarios that could explain why our furnace wasn’t working correctly. He suggested that the furnace needs to be overhauled completely, even suggesting that it would require moving it outside since repair is very labor-intensive. His communication of this alleged problem with our furnace was not persuasive, clear, or understandable. I asked Brian why his diagnosis was so different than his employee’s diagnosis a week prior (i.e., when Nick visited). His response was, “he’s only got 3 years of experience & I have 12. I also own this company, so there’s that.” I was uncomfortable with this response and I found it strange to take such a defensive position- especially since it’s rather degrading to his employee. Brian also said that he doesn’t spend much time on service calls and, instead, spends most of his time in the office. This evidence undermines my trust in his competence and skill. To move forward, I needed more information from him before I agreed to the investment he was asking for (e.g., the cost of labor was described as “at least $1,200”). I was asking another question when Brian suddenly said, mid-sentence, that he needed to get home to his family. He then picked up his bag and sulked back to his truck. He left with an abrupt “I’ll issue a refund for everything” & drove away. About 20 minutes later, I received a text from Brian that acknowledged his unprofessional behavior & offered an apology. He also stated that he’s “going through a lot right now” as an explanation. By his own admission, Brian was grossly inappropriate. I rejected his offer to perform future services because I do not feel safe with him in my home and would not trust his work. I feel compelled to share my honest account of experiences with this company in hopes of warning other homeowners in Morgantown. I also found out that Brian contacted other HVAC COs to see if they had me as a customer. This behavior was reported immediately. Brian told us that (1) our furnace error code was reading incorrectly, (2) the entire unit needed to be overhauled, (3) flickering flames proved there was a leak, and (4) more than $10k would be required for repair. Thankfully, another HVAC company confirmed the inaccuracy of Brian's claims."

"AC wasn’t blowing air."

"Kevin was fabulous. He repaired the broken pipe in the upstairs bathroom and got the water running in the house again. He was quick, efficient, and kind. Would absolutely hire him again for future repairs."

"This is an excellent company. Very fast response to my first request. I saw four men at my home. All were very professional and friendly. Work done very quickly. They aim to please. You cannot go wrong hiring this company."

"Great service and follow up. Very professional!"

"I recently had some electrical work done in my home by Prodigy Integrations, including running new wiring and installing a ceiling fan. I couldn't be more pleased with the services. From start to finish, the professionalism and attention to detail were outstanding. First and foremost, Randy, the technician, was incredibly courteous and respectful. He showed up promptly at the scheduled time, which I greatly appreciated. It's rare to find such punctuality and reliability these days, and it certainly set the tone for the entire experience. Throughout the job, Randy maintained a clean and tidy workspace, ensuring that there were minimal disruption to my daily routine. This level of care and consideration made the process smooth and stress-free. Not only was Randy professional and prompt, but his pricing was also very fair. For the quality of work provided, I feel I received excellent value. He was transparent with the pricing from the beginning, so there were no surprises when I was presented with the bill. Overall, Prodigy Integrations exceeded my expectations in every way. If you're looking for a trustworthy and skilled technician, I highly recommend giving them a call. The combination of courtesy, professionalism, punctuality, cleanliness, and fair pricing is truly unmatched. I’m already thinking of other jobs to hire them for. Thank you, Prodigy Integrations, for your exceptional service!"

"Very smoothly, problem immediately diagnosed, parts were on hand and replaced. What I thought to take hours, was resolved in less than 15 minutes and at a reasonable cost."