Ergeon

This was the most thorough, knowledgeable and pleasant shared discussion about a home project I have ever had with a contractor. The use of same time technology to illustrate the discussion and the walkthrough of building an estimate was not only impressive but made the whole process transparent and easy to grasp visually and cost-wise. Darcy did an exceptional job all around. We will be drawing up a contract for the project.

From start to finish, the team was efficient and professional. The project manager, Alvero, maintained constant communication. The installers were courteous, hardworking, neat. The total cost was far below our local companies . Would recommend and use again!

He answered everything I needed to know and to get done.

Javier worked with a pump sprayer and it came out fantastic. Lot of extra work for him but he came through!! Great person.

They did a great job installing the fence, but the project was delayed a couple of times and the mistakenly installed one too many sections.

We saw amazing reviews on Angi. The salesperson was very easy to deal with and promised great service. He sent AI renderings of the work that were impressive. We set a time to meet with the installers to verify the measurements and look at the site . We do not live at the location and texted several times (their primary mode of communication after being turned over from sales to the construction team) and asked for a 30 minute heads up for us to get to the property. No response was ever received to those texts. We waited outside for 1 1/2 hours beyond the expected window. When they showed up neither gentleman could speak English and tried to speak to us in Spanish which we do not speak. Eventually they put someone on the phone with broken English to translate. They did not show up the day scheduled for installation and did not notify us. The next day one person showed up alone with no help and could not complete much. The third time they showed up and put the fencing up. They did not follow the plans for the short portion and put it in a different configuration. The straight and longer portion was not installed level as the prior fence was. We decided to not make them rebuild the smaller fence and allowed them to keep it as is even though it was not in the agreed upon contract. We did ask them to reinstall the portion of the fence that was not level. Many of the pickets are not in straight creating uneven gaps between pickets of gaps that are wider at the bottom or top. The work was done in a rushed fashion and did not look professional. The other issue was the quality of the wood that was used. They are bowed out significantly throughout the fence sat or beyond the thickness of each piece to the point where you can see through the pieces. Some pieces were split at the bottom or had chunks missing along the sides. We have had to go out to that property multiple times to inspect and take photos which were passed along. They agreed to replace the bad boards but that does not address the uneven or crooked placement of the boards. There are also very large and wide back screws sticking out approximately 1-2 inches which are a hazard. They are supposed to come back tomorrow. They have not had a supervisor on site and are obviously unskilled labor. We asked for a supervisor to be there but now have said he will be there at the end of the job to have us sign off. Replacing the 28 or so bad boards will not address the uneven nature of the installation. They only have a $150 deposit but the entire job is approximately $3200. We should not pay that much for a shoddy work and materials. When I look at other fences I do not see those issues.

Katherine is reassuring and professional. She answered my questions and was prompt with returning my phone calls. I'm so excited about receiving our new fence!

I wish I could give a 10 star to these folks. Right from the start they were very attentive and thorough and professional. From booking to measuring all was A+. We didn’t have a large project. It was a chain-link fence for a 60‘ x40’ area in our backyard for our small dogs. They arrived before they said they would and stayed the entire day until it was finished. The two fellows that were here didn’t even take a lunch break. They just plowed on through until it was done. And it was HOT. 90 degrees on July 24. I felt their pain, such hard HOT work. At the end, the supervisor and another man came to review and assist with an issue that was extraordinary, and that was to jackhammer the last part that needed a pole. It was up against the house and had a lot of concrete underneath making it hard to place the pole. Again, very professional. We are very pleased with the end product and recommend the company wholeheartedly. Also, I should add, it was very reasonably priced.

The work done on my fence as far as the quality is fine. The issue I have is that I asked for and paid for a 6 foot fence and I received a fence that goes from 6 feet down to 4. There was no attempt to adjust the height of the planks based of the slope of the yard. Now there is a corner and side of my fence that anyone can see over and into my back yard which is the opposite of a privacy fence. I am extremely disappointed and will have to pay someone else to fix it.

happy

The fence has not be installed yet but the agent helped get the set up outstanding

The company staff person was able to provide us with the fence we imagined and was able to educate us on the differences between the choices of wood . This person responded to our emails and was patient with answering questions and revision of the fence according to our budget ! This person was friendly and knowledgeable about the variation of fences and the shared with us the process

Manny was very helpful with the estimate. He explained everything in detail for the project.

Great service!

Communication with Ergeon via the initial video meeting went well. But before we accepted the bid, we expressed concern about prior customer evaluations that mentioned the lack of communication. The Ergeon rep assured us that these concerns had been addressed and that we?d have access to a project manager to deal with any issues before and during the installation. Ergeon didn?t do a site visit prior to the job. The contractor did not show up on the scheduled day of the job; Ergeon didn?t contact us to let us know nor did they reply to our texts and calls. The contractor did arrive the next day and did a great job installing the fence. The price to install the fence was reasonable and the quality of the cedar fence is fine. However, communication is sorely lacking.

Very negative experience with little communication. Day that the project was supposed to happen no one showed up with no communication. Multiple calls and messages not returned till the evening. Reported “the truck got stuck twice” and someone will be there in 30 minutes. Again no one showed up. Multiple messages and calls again with no response for hours. When responding reported they were not coming.

The entire process was fast and easy and they did an outstanding job installing privacy fence. We were very satisfied with the price too.

Great job,

My experience has actually sucked I have had problems since day one they brought the wrong size of wire they went ahead and installed it and put the wrong size of wire on it they put 4 ft high wire instead of the 5 ft high wire that it calls for and I have been very stapling it and fixing the fence ever since day one

Great experience all around, highly recommend!

Good experience except one guy came drunk but was fired the next day so it was great management

Good company, good job!

Very clean, straight, level work. Good clean up and neat. Communication was a little difficult, but the job was perfect.

Prompt good professional service.

The project was a total success for me. My family and I are very happy with it. The teams are great. They were able to get the fence up quickly. They understand my needs. I can always count on them. I enjoy working with them. And will work with them again if needed. Special thanks to Daniel aka Max and team leader Diana. Keep up the good work . Thank you!