Get matched with top heating oil pros in Gerrardstown, WV

"Friendly repair technician"

"ARS's customer service is subpar. I called 6 times in one day to report an issue with a thermostat and each time I requested a manger to call me back to confirm that this repair will be covered by a ten year warrantee when I purchased the HVAC system just over 2 years ago. No manager called me back . when ARS finally called, their employee tried yet again to upsell me on some nonsense I was NOT interested in or needed. ARS changed my Apt from 2 -6, to 6-9 without notifying me. My AC is still down. I would never recommend this company to anyone. In fact I asked their tech to take a photo of my warrantee paperwork so that I would not end up arguing with them about coverage in the future. this is a horribly run business. I already reported ARS to the BBB. no chance they'll change their practices though. Their Techs are good, with lousy management. "

"Danny and his team were excellent when it came to communication, work completion and understanding my needs. Danny even went the extra mile to communicate with my Insurance Adjuster to be sure that I received appropriate coverage for the damages-somwthing I would never understand. I truly appreciate the hard work and dedication."

"Quick and easily done, no issues and the guy that came was very friendly"

"We bought a new construction and McCrea installed the HVAC. Home inspection identified the heat pump was not working in Oct. 2020. McCrea identified it was due to leaking refrigerants and promise fixed the issue. Our electric bill was extremely high the following two months and the heat pump was not cooling in Spring 2021. McCrea sent technician and again repaired the system. Bought their maintenance plan. We had 4+ repairs plus regular tune up in the past two years. Last week the heat pump stopped cooling again. We are out of labor warranty and charge us with $89 diagnostic cost after membership discount. It took three days for them to send someone to check while we suffering 90F in our house. They identified the compressor dead and need replacement. They charge $1900 for labor after membership discount. Most likely cause of the compressor failure is "suicide" with assistance. Low refrigerant at beginning and over change in later repairs likely contributed the short life."

"Installation went fairly well. We were very happy with everything until 10 months later. The AC unit started icing up on occasion. Of course it never did it during working hours. It always does it in the evening on a Friday Saturday or Sunday. We've been dealing with this for the past 2 years. I've contacted Billy 2 dozen times. Most of the time I don't get a response. He promises to come out sometimes, but almost never makes it. He's been out a couple of times, but it's always 12-48 hours later, when the ice has melted and he has no idea what's going on."