Blue Ridge Heating & A/C

Installation went fairly well. We were very happy with everything until 10 months later. The AC unit started icing up on occasion. Of course it never did it during working hours. It always does it in the evening on a Friday Saturday or Sunday. We've been dealing with this for the past 2 years. I've contacted Billy 2 dozen times. Most of the time I don't get a response. He promises to come out sometimes, but almost never makes it. He's been out a couple of times, but it's always 12-48 hours later, when the ice has melted and he has no idea what's going on.

Arrived on time and went out his way to find needed part and get it installed promptly

He did not do the work that he said he done. He left for hours and came back and had been drinking saying he went and celebrated his brothers birthday and came back 8:30 pm. Didn't finish the work after being paid. And didnt return phone calls or text messages. Also tried calling his office and very rude and never called back

Blue Ridge arrived, took it apart and was going to give me an estimate on a replacement, but never came back to me. I had to put it back together myself to at least have the fan going. I found it irresponsible of them not to come back with the estimate they promised (even after emailing them) or to at least put the system back together, so at least the fan worked. Ended up going with another Service for the Replacement system. Will not use Blue Ridge again.

They found the problem quickly. The system had lost most of its Freon, due to a faulty Schrader valve. They replaced the valve and recharged the system. They were here only about 40 minutes. The system is still working well. The only negative of the call is the cost of the R22 Freon at $75/lb. for 4 lbs totaling $300. I researched this charge for R22 Freon and found that it this a typical charge by contractors.

Bill was the only one to call me back on a 96 degree Saturday afternoon. He stopped over at the end of his already full day and replaced the starting capacitor in about 30 minutes. Excellent to deal with will call anytime I need additional HVAC work done.

Billy was very thorough in explaining what his crew was doing and made sure to address my preferences with where they would be installing the vents and returns. The Blue Ridge crew were very polite and professional, they answered all of my questions with a positive attitude.

The install took 3-4 days including new ductwork.

Have had the new system now for almost a year and it was worked great! Cools well in the summer, heats great in the winter.

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I first contacted Blue Ridge Heating & A/C to provide and additional estimate for putting a complete system in. Our home had no existing duct work and my quote through Costco was over $19,000. Blue Ridge Heating & A/C gave me an estimate of $6,000. I was suspicious, so I researched the hardware they quoted. It was a larger and more efficient system than the Costco quote.
Blue Ridge Heating & A/C was able to start work the week after we agreed to their estimate. I knew there would be challenges during the install, like concrete walls and full electrical panels. Blue Ridge Heating & A/C handled everything smoothly and professionally. The system works greats! I will be so nice to just set the thermostat and not have to worry.

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They explained to me why it was making too much noise. The guy seemed knowledgeable. He wasn't terribly interested that is why I never got a quote.

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Excellent service! They were courteous, friendly, and very accommodating. After calling them about my broken heat pump, I received a service call in a timely manner. I knew the system was old and needed to be replaced just as the tech advised. My new pump was fair/competitively priced & it's working great. For installation, service, and product, this company gets straight "A's" from me!!!

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Excellent. Pleased with professionalism and knowledge of owner and staff.

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Excellent. He was on time, professional and knowledgeable.

Technician arrived 5 minutes early which is always a good thing.  He assessed the problem, replaced a capacitor, and cleaned the unit.

Billy's crew did a great job installing the new ductwork and indoor unit.  They walked through each room suggesting best locations for each new vent, but accommodated my wishes for an alternate vent location (to avoid drafts down my neck at my desk, for example). 
Installation went smoothly, but took a day longer than anticipated.  All areas were thoroughly cleaned at the end of each day's work and especially at the end of the job -- no equipment, tools, or dust were in our way at the end of a work day.  Drop cloths and cardboard covers were place over the floors between the entrance and attic steps to protect the hardwood. 
When the work was finished, Billy walked through to inspect everything and ensure all was working well.  He also explained the operation of the new system and programmable thermostat (helpful, if you've never had one of these before). 
At the end of the job, we had a finely-tuned heat pump system -- a huge improvement over the original electric baseboard heat.   I'm also looking forward to never installing window air conditioners, again. 
One minor nit.  A couple of mornings, the crew arrived much later than I was told and did not call to let me know.  Yes, the weather had been a factor, but a simple phone call would have been greatly appreciated. 
In all, I'd gladly use Billy's services again and would recommend them to anyone else.  Not only did the whole gang do a great job, they were pleasant and friendly to work with.