Blue Ridge Heating & A/C

Installation went fairly well. We were very happy with everything until 10 months later. The AC unit started icing up on occasion. Of course it never did it during working hours. It always does it in the evening on a Friday Saturday or Sunday. We've been dealing with this for the past 2 years. I've contacted Billy 2 dozen times. Most of the time I don't get a response. He promises to come out sometimes, but almost never makes it. He's been out a couple of times, but it's always 12-48 hours later, when the ice has melted and he has no idea what's going on.

Arrived on time and went out his way to find needed part and get it installed promptly

He did not do the work that he said he done. He left for hours and came back and had been drinking saying he went and celebrated his brothers birthday and came back 8:30 pm. Didn't finish the work after being paid. And didnt return phone calls or text messages. Also tried calling his office and very rude and never called back

Blue Ridge arrived, took it apart and was going to give me an estimate on a replacement, but never came back to me. I had to put it back together myself to at least have the fan going. I found it irresponsible of them not to come back with the estimate they promised (even after emailing them) or to at least put the system back together, so at least the fan worked. Ended up going with another Service for the Replacement system. Will not use Blue Ridge again.

They found the problem quickly. The system had lost most of its Freon, due to a faulty Schrader valve. They replaced the valve and recharged the system. They were here only about 40 minutes. The system is still working well. The only negative of the call is the cost of the R22 Freon at $75/lb. for 4 lbs totaling $300. I researched this charge for R22 Freon and found that it this a typical charge by contractors.

Bill was the only one to call me back on a 96 degree Saturday afternoon. He stopped over at the end of his already full day and replaced the starting capacitor in about 30 minutes. Excellent to deal with will call anytime I need additional HVAC work done.

Billy was very thorough in explaining what his crew was doing and made sure to address my preferences with where they would be installing the vents and returns. The Blue Ridge crew were very polite and professional, they answered all of my questions with a positive attitude.

The install took 3-4 days including new ductwork.

Have had the new system now for almost a year and it was worked great! Cools well in the summer, heats great in the winter.

.

unknown

unknown

unknown

Excellent service! They were courteous, friendly, and very accommodating. After calling them about my broken heat pump, I received a service call in a timely manner. I knew the system was old and needed to be replaced just as the tech advised. My new pump was fair/competitively priced & it's working great. For installation, service, and product, this company gets straight "A's" from me!!!

unknown

unknown

Excellent. Pleased with professionalism and knowledge of owner and staff.

unknown

Excellent. He was on time, professional and knowledgeable.

Technician arrived 5 minutes early which is always a good thing.  He assessed the problem, replaced a capacitor, and cleaned the unit.

Billy's crew did a great job installing the new ductwork and indoor unit.  They walked through each room suggesting best locations for each new vent, but accommodated my wishes for an alternate vent location (to avoid drafts down my neck at my desk, for example). 
Installation went smoothly, but took a day longer than anticipated.  All areas were thoroughly cleaned at the end of each day's work and especially at the end of the job -- no equipment, tools, or dust were in our way at the end of a work day.  Drop cloths and cardboard covers were place over the floors between the entrance and attic steps to protect the hardwood. 
When the work was finished, Billy walked through to inspect everything and ensure all was working well.  He also explained the operation of the new system and programmable thermostat (helpful, if you've never had one of these before). 
At the end of the job, we had a finely-tuned heat pump system -- a huge improvement over the original electric baseboard heat.   I'm also looking forward to never installing window air conditioners, again. 
One minor nit.  A couple of mornings, the crew arrived much later than I was told and did not call to let me know.  Yes, the weather had been a factor, but a simple phone call would have been greatly appreciated. 
In all, I'd gladly use Billy's services again and would recommend them to anyone else.  Not only did the whole gang do a great job, they were pleasant and friendly to work with. 

He did email the form the next day.  I tried to fill it out, but needed help with some of the details. So I called the office.  They couldn't help me and said that the serviceman would need to help me. She said he would call the next day. I still haven't heard.

.

.

Excellent service. The owner came out to make sure that everything was done to our satisfaction. Competent, professional, and conscientious individuals. Definitely recommend.

William Rinker, Jr., the owner, called us almost immediately aftre I left him a message.  He came within a few days to walk around the house and give us a quote.  He gave me a ballpark number after his site survey and told me that it was not exact (which was understandable).  He had the quote ready within a day.  The total time spent installing was three or four days.
I can't remember exact details of the actual installation.  I do remember that they would give me an approximate time to come and start in the morning and often showed an hour or so late.  They were polite and courteous while on site.  After the first day, we found a plastic soda bottle that had been used as a spit cup for dip (smokeless tobacco).  I brought this immediately to Rinker's attention and he apologized for it.  One issue I had with their work was that they had not told us what areas were needed to be cleared for them to work.  Our basement was used primarily for storage and the workers took it upon themselves to stack (appeared more to be throw) boxes and other items on top of each other to make room.  I would have gladly moved the items for them but they never asked.
When it comes to their workmanship, the unit runs great and it was a very clean and cosmetic install.  However, he had not mentioned two key items during the quote.  One was that he did not include running electric in the quote.  Although, he did hold himself to the quote and do the electric himself, which was very appreciative.  The other is he did not mention that patching the drywall ceiling after install was not in the quote.  This was not a problem for ME because we planned on removing the popcorn style ceiling anyway, but may be an issue for others who plan on having a complete ceiling.  ANother issue is that where they put the return (in a large closet) through the atic, they did not seal the ceiling into the attic.  We now have little pieces of attic insulation falling into the closet every once in a while.
Overall we are happy with the installation and the unit.  I think they can offer very good service and much of the issues may be with Rinker's selection of laborers.  I was very pleased with Rinker and his professionalism, but not so much his workers.

Upon calling and asking for a quote, Billy, the owner of the company, was very responsive about being able to come the very next day. Although I didn't know much about the existing HVAC system in my home, Billy was very descriptive in answering all of my questions. He explained the various systems that are compatible with manufactured housing & gave me his recommendations as to what would be a good purchase. I researched the components on the internet, and compared the information he gave me with what I found on various respectable sites. I came to the conclusion that this information is honest and true.
Two days before the installation was to occur, I recieved a phone call from Billy stating that he would be out of town & not be able to do the installation personally, but he was willing to stop by my home with one of his service technicians, Shane. I was slightly concerned about this situation, only because Billy had previously explained to me that he wanted to be able to help out if there was a problem with the installation. But, I needed to get this installation completed, so I agreed on the original installation date anyway.
On the day of the installation, Shane and his crew arrived on time, which I have found to be rare for most contractors. Within an hour, they had removed the existing HVAC components: the furnace, lines, and outdoor air conditioner. I checked in on the crew periodically, as I was curious as to how the installation was progressing. The entire installation took almost 5 hours, which isn't long for the type of work that needed to be performed. After the initial startup, Shane was very professional about going over the manual, maintenance procedures, and how to contact the company if there were any problems.