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"Ken was fantastic from start to finish. I hired him to remove an old basketball hoop, pour new cement, and install a new one. The job turned out to be much tougher than expected—the old cement was nearly impossible to break up and the clay ground was hard to dig deeper for the required dept —but Ken handled it like a pro, using a jackhammer and digging through hard clay soil without complaint. Despite the extra work and materials needed, he stuck to his original price even when I asked to pay him more, which speaks volumes about his integrity. He returned a few days later to assemble the hoop, and the final result was perfect—every measurement was spot-on. Ken went above and beyond, and I wouldn’t hesitate to hire him again. Highly recommended!"

" Appreciate that Josh evaluated & communicated concerns regarding some "twists" in the mitigation. He did not rush & asked to include info from others [HOA, local electrician] so he could determine how best to proceed. He kept me apprised of additional charges & made certain I wanted to proceed before doing so. Efficient with install once we decided to proceed."

"Katie was amazing, totally had a grasp on what needed to be done. Katie and her team worked very hard to make everything perfect and then took it to another level. I would hire her again without hesitation."

"Truly a full-service company - we just had our 6th project completed by Closets by Design last week. Our installer, Jake, did a fantastic job, taking his time to make cut outs for the outlets. When the project was completed, he made a recommendation that we have a trim piece along the desk. Our house is over 100 years old and the floors and walls are uneven (especially in the corner where we had this desk placed). He discussed options, placed the order, and had another tech come out today (the next business day) to install the trim piece. It was the perfect finishing touch and we could not be happier with how this project turned out. We had intiially ordered a desk from a furniture company, but the shelf and drawer sizes were all wrong and some of the drawers didn't open all the way. Closets by Design gave us the option to purchase a truly custom desk."

"Very pleased with services, price, and completed job. Brian was great to deal with and Josh did a great job completing services."

"I would give zero stars if I could. This company is absolutely terrible. ESPECIALLY IF YOU HAVE A SMALL MOVE, DO NOT BOOK HERE! I had a small move (approx. a studio apartment’s worth) from PA to OH and booked my move over a month ahead of time. I was told that since I had a small move, my stuff would have to go on a truck with a larger shipment - understandable. They gave me the “standard” 3-week delivery window, but I was told by Luke that they would “work with me on dates” and that they would have “no problem getting it there within a week”, most likely 1-3 days. Those were complete lies. I also tried to be as flexible as possible and gave them multiple options for days for pickup. As the weeks went by and it got closer to my moving date, I periodically asked for updates on dates. I got no answers. One week away from when I was supposed to move, I still didn’t have any idea when my stuff would be picked up or delivered. All Luke would tell me was “no update yet”. At this point, I had to scramble last-minute to book a different company. LESS THAN ONE WEEK before my move, I cancelled with Allied and only AFTER CANCELING did they FINALLY give me POTENTIAL dates. Terrible communication and customer service. Book somewhere else!"

"Reviews All project manager98 basement remodel40 work33 field manager29 +6 Sort by Most relevant Newest Highest Lowest Charlie Bressler Local Guide·5 reviews·8 photos What initially seemed like a good idea with a decent turnout went from ok, to bad, to worse. … More Jason Vassallo 8 reviews·18 photos a month ago We had an incredible experience with Matrix Basements! From start to finish, the team was professional, communicative, and a pleasure to work with. The craftsmanship is top-notch—every detail was handled with care and precision. You can … More Photo 1 in review by Jason Vassallo Photo 2 in review by Jason Vassallo Photo 3 in review by Jason Vassallo Photo 4 in review by Jason Vassallo 🙏1 Matrix Basements (Owner) a month ago Thank you so much, Jason! We’re incredibly grateful for your kind words and for trusting Matrix Basements with your home. Hearing how much you enjoyed the process — and seeing your beautiful new space — means the world to our entire team. We’re honored to have been part of bringing your vision to life! Ann Michel 7 reviews·4 photos 4 months ago We are very pleased with our the renovation of our basement. We had several bids from different contractors, and although Matrix was the highest bid, I would say it was well worth every dollar spent. The process started off slow, the start … More Photo 1 in review by Ann Michel Photo 2 in review by Ann Michel Photo 3 in review by Ann Michel Photo 4 in review by Ann Michel ❤️1 Matrix Basements (Owner) 4 months ago Thank you for sharing your experience with Matrix Basements. We appreciate your feedback. Kathleen Tracy 3 reviews·5 photos 4 months ago We recently had our basement completed by Matrix. We are thrilled with having the extra living space! Having the Builder Trend app allowed us to see the schedule and follow the process, so there weren't many surprises. Matrix got a 4-star … More Photo 1 in review by Kathleen Tracy Photo 2 in review by Kathleen Tracy Photo 3 in review by Kathleen Tracy Photo 4 in review by Kathleen Tracy+2 Matrix Basements (Owner) 4 months ago Your feedback is incredibly valuable. We are thrilled to hear that you are enjoying the extra living space in your basement completed by Matrix. We appreciate your detailed review and will take your concerns into consideration for future projects. Matrix Basements [*** Link removed ***] Matrix Basements Reviews Overall, we had a great experience with the Matrix Home Solutions team from start to finish. Jamie V and his team did an amazing job transforming our dark ... 5.0(226) Better Business Bureau [*** Link removed ***] Matrix Basement Finishing | BBB Complaints | Better Business ... We were promised great customer service and quality workmanship, which we have not received to date. Poor customer service the start with the salesman and on up ... People also ask How reliable are Matrix Home Solutions' services? What is the warranty on a matrix basement? Who owns Matrix Basement Systems? Who is the CEO of Matrix Home Solutions? Feedback People also search for Reliable Home Improvem... DGI Design x Build (Devon Gr... Drury Design reviews Advance Design Studio revi... Design First Builders reviews Feedback Angie's List [*** Link removed ***] Matrix Basement Finishing Reviews - Arlington Heights, IL From start to finish, the team was professional, communicative, and a pleasure to work with. The craftsmanship is top-notch—every detail was handled with care ... 4.7(269) Houzz [*** Link removed ***] MATRIX BASEMENT FINISHING - Project Photos & Reviews Overall the experience with Matrix was good they were professional, high quality repairs and planning was relatively seamless. On occasion there were some ... 4.8(218) Indeed Job Search App installed Matrix Basement Finishing Employee Reviews in Arlington Heights, IL Working at Matrix Home Solutions has been an absolute pleasure. The company exudes innovation and excellence in every aspect of its operations. 3.4(31) People also search for HomeAdvisor [*** Link removed ***] Matrix Basement Finishing Chicagoland Area The quality of the craftsmanship is outstanding every detail was thoughtfully executed. They stayed on schedule and within budget, which was ... 4.2(41) Reddit · r/Naperville 20+ comments · 6 months ago Anyone have recommendations for a basement finishing quote? I used Matrix a few years ago. Easy to work with, only finished half the basement, and even let us do the floors and painting ourselves to save ... Matrix Basements [*** Link removed ***] Matrix Basements Reviews - Page 13 Jul 22, 2020 — We had a fantastic experience with Matrix from start to finish. The sales staff, project manager, and contractors were all excellent at their ... 5.0(226) People also search for Reliable Home Improvem... DGI Design x Build (Devon Gr... Drury Design reviews Advance Design Studio revi... Design First Builders reviews Feedback Results are personalized - Try without personalization 60202, Evanston, IL - From your device Update location Dark theme: on Help Feedback Privacy Terms Charlie Bressler Local Guide·5 reviews·8 photos just now New What initially seemed like a good idea with a decent turnout went from ok, to bad, to worse. Last winter we had our bathroom remodeled to more appropriately accommodate me in my recovery process and moving forward from several strokes. We had a rep come out to give us a quote based on what we wanted/would need and after some convincing and offering of discounts, we settled on a price and worked out a loan agreement to get it done. The project was to turn our bathtub in our main bathroom into a standing shower with a grab bar to allow for ease of entry and exit for myself, plus a wider vanity to allow for both myself and my wife to use the sink at the same time. We also opted to replace the flooring, which was tile, to a vinyl that became less cool and easy to walk on. We picked out the design and style with the rep who's name I don't remember, and set a date for everything to be done. The first issue after the fact that we noticed, was that the wrong vanity had been installed. When this issue was raised, the solution was to reimburse us for part of the installation because that seemed easier at the time. Fine. Everything else seemed to be ok, so we let it go and moved on. Fast forward to today, we had a drainage issue with that shower stall and called a plumber to address the issue. In the process of doing that, he discovered that the pipe for the shower drain, which had been moved from its original placement on the initial install, had not only been installed incorrectly, but had been sealed improperly and now that the seal has begun to erode away is causing a small (for now) leak. We now have a quote for an exploration into the problem where the other company will have to open up part of the celling in the basement in order to assess the issue and determine a correct fix. That this problem exists in the first place is unacceptable and we are frankly livid with the matter."