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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"On recommendation from our son, we chose J&J Contractors to put a new roof on our house and garage. We met with Dave Bartz our project manager, and we were impressed with his willingness to work and ensure that our project would be managed properly and exceed our expectations. We agreed on the scope of work, and were informed on how each step of the project would be completed. All of the workers were professional and courteous; and the clean up was excellent each day. We are extremely pleased with the finished roof, and highly recommend J&J, Dave Bartz and the entire work crew. Jerry and Janice Hempel"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"Invasion of Privacy and Damage to Furniture: The purchase of the machine went smoothly. We had used Ritzman Appliance before to purchase our dryer. The delivery men arrived on time and were polite and the installation went quickly. As they were getting ready to leave, one of the men told me how “difficult” it was to level the machine. “We used shims to level it.” I paid them for their services and they left. I went to check the machine and that is when I noticed the shims they had used. One, or both of the men, had taken it upon themselves to go into our PRIVATE STORAGE area (which is in a completely separate area of the basement) use two pieces of finished wood (for our children’s bunk beds) and use them as shims. They DID NOT have permission to go into this area of our basement and DID NOT have permission to use this wood. I was home the entire time and told them I would be available if they had any questions. I removed the “shims” immediately and saw they were now damaged. I called the store immediately and was met with the response of “What do you want me to do about it? They were just trying to be nice. They could have left you high and dry and told you to level it yourself.” I attempted to drive the point home that these men DID NOT have our permission to rummage through our things and use pieces of our furniture. The man I spoke to brought up his “men’s excellent reviews online.” I could not seem to get him to understand the irrelevancy of this, as I was calling about our particular experience. We will not be using Ritzman Appliances again and will be rescinding our recommendations we have made to our family and friends. We understand mistakes can be made. It was the response, or lack thereof ,to our concerns that will prevent us from shopping here again."

"It was good, they were excellent. I've given quite few people their card."