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"The service was ok, but the problem came near the end of service which Lowe’s charged another $100.00 to clean the coils which should have been part of the overall cleaning, while paying for services to the technician, he submitted my credit card in his portable scanner ,which read card transactions did not go through, I check my account at that time and funds were withdrawn for that transaction, he continued to submit it again without my authorization which was $348.00 charged 3 times for a total of $1044.00, which was withdrawn from my account, call the bank which needed a authorization code to cancel transactions, Lowe’s could not provide any, tech called the office and was told several other customers were having the same problem being over charged because of their credit card system, so my money was tied up in dispute with my bank and Lowe’s, I don’t know about anybody else, I don’t have an extra $1045.00 laying around , while other schedule bills were coming through my account,which could have resulted in huge overdrawn charges, immediately I had to go into another account and take a cash advance to put back into my account to stop over drawn charges, total $69.80, 10/31/19, Lowe’s again tried to submit 2 transactions 11/4/19 $348.00x2 total $696.00. I had to take another cash advance for $700.00 to cover charge in my account, while it took about a week before my bank reversed all the charges that Lowe’s had submitted, I was out of $68.80, for cash advance fees ,Lowe’s claim it was not their fault and refused to pay for the advance fees, I should have not been put in this situation in the first place I’m sure other customers experience this same occurrence on 10/31/19 by Lowes credit card services,"

" Appreciate that Josh evaluated & communicated concerns regarding some "twists" in the mitigation. He did not rush & asked to include info from others [HOA, local electrician] so he could determine how best to proceed. He kept me apprised of additional charges & made certain I wanted to proceed before doing so. Efficient with install once we decided to proceed."

"M"

"Jill H. St. Francis, WI 02 9/25/2022 First to Review It started out back in Jan 2022.. He seemed nice and polite but it just went downhill. He started way later than he thought and he showed up very seldomly.. very little got done after the kitchen had barely been gutted at ALL..after first few couple months to start.... After that, he had a family emergency..I was very understanding of that and I waited and waited and waited.. I told him I would understand if he needed to end the contract but he said no, he would finish it.. numerous times.. Everything got delayed for months and he would over and over say he would be there and wouldn't be. Mary Jo( owner) would call him but she would say she couldn't do anything.....nothing really changed.I had to constantly move stuff and back out of the kitchen thinking He would arrive.. almost never did..After I ended the contract, I had other contractors come in and look and they said it looked like an amature home owner did it.. gaps, cheap material , uneven, not 90 degree angels, etc.. and it would cost me more than I paid him ( which was a lot) to re- gut it and re do everything to make nice.. I'm sorry about his family problems. but it was NOT handled professionally- I was not a priority it felt from the beginning and even less and less as time went on as he wasn't getting paid anymore since he was way outside the time line of the contract... Cheap materials, and he admitted even he had to focus on his family (so I was basically just a crap job).. Updated as of 9/26/2022 The original project was to be a total remodel of the one kitchen area( not the bathroom area in the beginning) It was to be cabinet installation, new floors, soffits out, headers, shoeing, framing around windows, etc.. When I saw how crazy the ceiling looked and uneven and not straight etc with gaps , I was very surprised and I thought- why is he just patching everything in a very uneven sloppy way and didn't he just put in a new ceiling?? So I mentioned it..He told me it wouldn't be a big deal..at least what he said, . Mark and I talked about the idea of the bigger kitchen idea to make it bigger way back in the Jan/ Feb- ish time frame but I decided to think about it for a little bit first.... .. he said' Well you can always do that as a later project" I did end up deciding to do it about a month later then since he was already doing the work. If he couldn't do it, he should have just said so.. That being said, I'm sure I'm not the first customer to ask to add things on after the start. Again, the family emergency was very sad and I'm nothing but sympathetic, but it wasn't handled in a professional manner. He should have just been upfront that he couldn't do it instead of dragging me along for months and months and months..very unprofessional and not nice... ... He also left 3 foot wide holes in the kitchen floor that someone could have fallen into the basement, huge not safe messes all the time so I couldn't even get through even though he said it was usable.. He was very nice but almost never showed up from the beginning when he said he would.. not professional.. I always was very supportive of his family issues and again, asked several times if he wanted to end the contract , he said no.. I had other contractors look at the current situation and say that they had never seen anything like it and they would have to totally re gut it to start over and make it correct..... wrong kind of pine for inside, not straight angles, gaps behind boards etc-Again, I'm very sorry for the family issues but it is a job and either he should have ended the contract much earlier or just gotten it done properly and done a proper job!- I always wished him the best.."

"Best description? Superior work. Thoughtful interaction and patience with the many questions. This was my first experience with work of this nature. Bo, the manager, could not have been more helpful. Alex and Ford worked endlessly to mitigate the mold and at the same time were informative and attentive to my questions. Excellence is the word that describes both their effort and the manner in which they took time to educate me on the remediation. Bo went out of his way to respond to both issues and questions."