Over the Moon Heating, Air & Electric

"Hi Debora, We do advise when looking for a duct cleaning that when you book an appointment this is first for a consultation to have our team review and provide pricing after vitals and data is collected as every home is set up differently. Due to the urgency of the nature we were able to get our team out the next day with the Christmas holiday as well to help better service your needs and your needed time frame we rearranged scheduling to make this possible and provide better service. In regards to the remainder of your project we wanted to at minimum get this prescheduled out to stay on top of completing your project once our scheduling department was given this time frame we refrained from contact and waited until after advised to reach out and schedule the remaining work. As for Goodleap we have no control over their solicitations and communications other than assisting with the loan application. We are partnered with them to offer our customers easy payment plan methods for larger projects that can offer 0%. interest plans. We are not in charge of their payments to be made to them or other plans and products. We are not affiliated to them and their business practices. For questions and concerns we advise to reach out to their customer service at 844-910-011. We are sorry to hear that you didn't enjoy our services as other previous reviewers have. We always strive to be informative and provide customers information on the safety and health of their home equipment at minimum and provide solutions to take care of them. It is each homeowners decision on what is moved forward with if anything."

"Hi Carol, Thank you for your feedback in regards to your visit with us! It's great to hear that we provided Over the Moon service for your dryer vent. We look forward to working with you again soon. Thank you for the support!"

"Hi Frank, We are not out to take advantage of any customer. We come on site assess the needs asked by each customer, We also check the home's safety for our work to be completed properly. At minimum we advised of any concerns or recommendations to each homeowner so they can make the best educated decision. After this is reviewed together the homeowner can decide what needs to be done and agree before any work is completed. We are not an hourly nor time and material company and everything is packaged and customized to each home and the work to be completed."

"Thank you Fahad, we appreciate the 5 Star rating! - Shawn White"

"Hi Sheri, Thank you for providing feedback regarding your recent time with us. We are happy to hear that we were able to resolve what was needed. It looks like it was a specialized request with your invoice to be broken down by floor. Since this was out of our normal invoicing this needed to be reviewed properly to ensure we were provided you with the correct information. We were happy to resolve this for your request. Thank you!"

"Thank you, Cynthia for choosing In Phase to serve you on your HVAC needs. It is great to see the 5-star review of our visit with you. Please keep us in mind for any electrical, heating or cooling needs you may have this year."