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A-1 Quality Steam
Carpets or Rugs - Clean at Home, Exterior Surfaces - Powerwashing, Exterior Surfaces - Sandblasting,
About us
Award winning. Since our establishment in 1976, A-1 Quality Steam has been providing award winning service to homeowners and commercial clients in southeastern Wisconsin, insuring that our clients will receive fast friendly service plus the best possible clean ever. A-1 Quality Steams's scrupulous cleaning procedures are proven to be the most thorough in the total care of your carpet and fine furniture. Yet A-1 Quality Steam doesn't charge inflated cost characteristic of comparable quality cleaning companies. Family owned and operated. The owner will be present on each job.
Business highlights
Emergency services offered
25 years of experience
Services we offer
Carpet, allergy relief. Pet odor removal., mattress & upholstery cleaning. Air duct cleaning
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6430 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 12% | ||
| 6% | ||
| 2% | ||
| 1% |
Showing 1-25 of 430 reviews
Janice B.
Apr 2022
Had appointment today 4-26-22 between 12 noon and 1. Nobody ever showed up or called and said they not coming. Took day off work unpaid to have it done before we move on 4-27. Very unprofessional
Response from A-1 Quality Steam
"On this day our truckmount equipment broke down and needed repair we did contact the customer there was no answer. The next morning I called again they did answer I explained what had happened. Our equipment goes out daily and works Perfectly unfortunately on this day there was a part that broke down. We take seriously the concerns of our customers I'm sorry this happened."
Angie D.
May 2020
Very well.
Adrian M.
Nov 2018
Not too bad. Helper didn't show so only one guy so I pulled and reinstalled vents so he could focus on cleaning. I had more that the allotted number of vents so my cost was higher than the flyer and I elected to get the sanitizer. In hind sight I would forego the sanitizer. It is just a spray bottle (I thought is was a fog), and it leaked through some of the joints in the ducting staining some of the ceiling tiles in the basement. He did take off some to compensate me for the tiles, but still a hassle that was greater than the compensation.
Mary T.
Sep 2018
Did a good job, but was several hours late. Gave reasons for the delay, which seemed credible, but should have notified me.
DAVID K.
May 2018
Easy to get an appointment, arrived right on time, and explained what he was doing to clean any soiled areas. Gave me the choice of how much furniture we wanted moved. Very quick process with the carpet left fresh and clean. The best part was the easy drying process - we were able to move everything back in place the next morning, and probably could have done it even sooner.
Cathleen H.
Jan 2018
It went fine, but almost too fast. They came in, spotted a couple of stains, steamed the carpets and were done super fast. The landlord was not satisfied with the job. He claimed it didn't look professional. I thought it was fine. I chose "B" but I felt a "B+" was more accurate. an "A" grade would have been achieved if all the stains came out, or if they went over those spots a second time while the first run soaked in a little.
Aurora L.
Dec 2017
Overall great job, they were a little late, and left a few vent covers open/not replaced which dropped their overall from A to B, but best we can tell did a good job and don't have any major complaints, we would use again!
Crystal C.
Nov 2017
Everything went great!
Phil H.
Nov 2017
OK but the work had to be re-done.
Catherine T.
Nov 2017
He came on time and cleaned out a clogged long vent.
Jared R.
Nov 2017
Very professional. Would defiantly use them again.
Annette D.
Oct 2017
went well. happy with the result.
Jeffrey B.
Oct 2017
He did a great job. The carpets and inside looked brand new.
Muddassir M.
Oct 2017
Did a fair job had to prompt to remove there shoes did not carry shoe cover
Roger M.
Oct 2017
Very good. Exceeded expectations
Mark W.
Sep 2017
Ok. Average. I feel like I ordered a nice plate of pasta but got the kraft macaroni and cheese instead. Still good, not really good. Got a deal on Angie's list to clean AC vents but decided to trade for a room and a half of carpet cleaning and dryer vent. Lance was an accommodating guy and he took the trade. They showed up on time. The worker was a nice guy but worked waaaay to fast for my liking. Seems like carpet cleaning should be done slowly. Surprise! This morning my newly cleaned carpet from the day before still looked dirty?? I pulled out my own carpet cleaner and sure enough, black water. It was still very dirty. Moral: Anytime you buy a discount through groupon or Angie's list or whatever, you have to ask yourself, why are they discounting their services anyway? Will you get the same service if you paid full price. Word of mouth is the way service companies drive new business and doing good work, the first time, and consistently each time after, is how they keep good customers and get recommended. Close but no Cigar.
Wail H.
Sep 2017
It went well. The stains did not vanish, but the man went over them several times and got them much lighter. Very polite and professional person too.
Jean L.
Sep 2017
left stains and didn't tell me about them
Lisette H.
Sep 2017
The technicians called prior to their arrival, arrived promptly, were courteous and friendly and did a very nice job of making sure everything went smoothly. I had never had my air ducts cleaned previously, and they walked me through the process prior to starting work and listened to my requests. I am very pleased with the job they did and highly recommend them!
Crystal C.
Sep 2017
It with great!
Kelley F.
Sep 2017
Did not respond to my Angie's List message. Did not respond to my email through their website. Finally responded to a phone message and scheduled an appointment on Labor Day--his suggestion. Never showed up, and didn't call back until the next day. No apologies, and in fact was very blasé and actually said I should have known because "it's common knowledge" that people don't work on Labor Day. Well, a lot of people actually do. And a lot of people know how to run a business. Sadly, he is not one of them. So sick of MY time being wasted by these midwestern passive aggressive businesses who only value their own time. I bought his deal over a month ago, and now have to go back to square one. Beyond annoying.
Response from A-1 Quality Steam
"Yes I did schedule a dryer vent cleaning on Labor Day. Neither of us must have realized it at the time. It was an honest mistake. I was very busy at the time I took the appointment not realizing I scheduled on a holiday. I did apologize for the mistake to her."
Bill G.
Sep 2017
They were very good. They were prompt, efficient, professional. I would recommend them to family and friend. One guy came out.
Maria B.
Sep 2017
We were satisfied.
Lloyd B.
Sep 2017
They refused to do It. I was told my house was too nice. I advised them that I had negotiated the price from $199 to $500 at the time I made the appointment. They refused to do the work. They left without doing anything. I got another Angie's List provider and they did the work without hesitation for $349, without having to move any furniture or accessory items. I would not recommend this company to anyone.
Response from A-1 Quality Steam
"We came out to the house to meet the homeowner with our equipment and intent to do the job. We got to the job and unknown to us there were expensive collector type items in massive quantity throughout the house in every room.You could barely move throughout the house much less bring hosing in to do the work. We needed access to all the vent covers to be removed throughout the house to to do the job correctly. We also explained to them that there was too much of a liability it was a very unusual situation. I'm sorry they feel like we inconvenience them but we just need proper access to be able to perform the job correctly."
Dustin J.
Aug 2017
The vents definitely looked cleaner and I am sure we will notice a difference in the air.
Licensing
State Contractor License Requirements
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FAQ
A-1 Quality Steam is currently rated 4.6 overall out of 5.
A-1 Quality Steam accepts the following forms of payment: CreditCard
No, A-1 Quality Steam does not offer free project estimates.
No, A-1 Quality Steam does not offer eco-friendly accreditations.
No, A-1 Quality Steam does not offer a senior discount.
Yes, A-1 Quality Steam offers emergency services.
No, A-1 Quality Steam does not offer warranties.