THERMAL EFFECTS LLC

A UV  light was installed. We had already had one UV light installed prior to this by the same company. They then informed us that we actually needed two UV lights. Obviously someone screwed up. So we went ahead and had it installed thinking our problems with mold etc. would be over. At this point we also decided that we would not do business with them any longer because it was one problem after another. Things seemed to be ok for awhile but when we turned our air conditioner on after having it off for several months during the winter, the system was not working correctly. As time went on we had more and more issues with it not running when it should have been. We called another company to check the problem out. It turned out the second UV light was installed completely wrong and was affecting the whole system. They had to remove the light. They then quoted us a price that was less than half of what we paid Thermal Effects to install a new one. These people are unethical and apparently are not trained correctly to do their jobs.

Like another person stated. A young man came and stated that he had never seen such a mold issue in his life and tried to sell me a new A/C unit. I had already paid for a 2 year contract for maintenance for $250 and once the technician left I called the company and told them to never come to my house again and I wanted a refund for the maintenance contract that I did not receive. They claimed they put in 2 pounds of Refrigerant in my system (I can not verify either way) and that the refrigerant cost $70 per pound plus the initial service call so they would not be returning my money. I just chalked it up as a loss and figured I could just help others stay away from this company who only wants to sell you a new unit. 

As a follow up to this mold issue. I called another A/C company and they said it was normal and they cleaned the coils for me. I couldn't figure out why I would need to replace a unit that appears to work well and efficiently.

Young man claimed I had a mold problem that was the worse he had ever seen and I needed to replace my unit immediately or else my whole family would get sick. Instead of telling me I needed to get my working unit serviced. I paid for a 2 year maintenance plan for around $150 and he claimed that he put in 2 pounds of coolant into one of my A/C units and informed me that it was probably leaking and would need to be filled often and replaced soon. I was new to the area and had not dealt with local repair men yet so I was skeptical to part with the money to get a completely new unit. I checked the BBB website in FT myers and there were comments about this company doing the same exact thing to them. I immediately called the company and told them to never come to my house again and cancel my policy and return my money as I had already paid for the service done that day. Apparently since the technician put 2 pounds of refrigerant in my system they said they could not refund my money becuase it cost that much to put the "complimentary" amount of refrigerant into the system. 
Ironically 12 months later I had a reputable local A/C company come out and check my system and it was free of issues and did not need any refrigerant. My guess is that it didn't need any the first time and he never put any in. 
Do not deal with this company they are out to sell you an new A/C unit. I feel they would go so far as to sabotage your current unit if you let them into your home and do not follow them around every minute.

The AC installation went smoothly, came on time, etc.  However, later price comparison showed cost to be excessive.  Unit installed did, however, reduce utility bills by about 15%.  Surge protector price was also excessive, but we were not in town and could negotiate little by phone.  The county inspection was hedged and dodged and required our seeking county intervention.  The unit and installation did, however pass inspection.  Further research found Thermal Effects had complaints filed with Better Business Bureau.  In my experience, they hustle the customer, have very high prices, and are less than forthcoming.  I suggest one be very knowledgeable and do much research before dealing with them.

Avoid this company. I had used them once several years back & the service man came up with all sorts of extra problems requiring extensive extra work, which I did decline.

They did do a good job of installing the ducts and the A/C. However I felt like they spent more time selling products than doing what they were supposed to do. When they came in, we got 3 years of inspections. During the first inspection, the tech was only there for three minutes inspecting, before he tried to sell me a UV light for mold in our ducts - and the ducts had only been installed for 4 months!

They need to be put out of business. I am passing the word. DO NOT USE THIS AC Place.

After the check-up, and some suggested problem repairs, I signed a service check-up  contract. Stupid as I was,I only glanced at it since the Thermal Effects representative had just finished a verbal summation of what would be in the written contract. When I did  review the written contract a day later, it was not consistant with the verbal sales pitch, and offered far less.
The next day, I called the office, and was told that the rep. would contact me. He never did.  I followed up on Sept.19th and left a message to have someone call me..No one did.  Next, I wrote a letter and received no response.  I wrote again. Finally, I was given a refund on the price of the contract, less a 20% "processing fee",( thirty dollars).
I then wrote back, suggesting that, under the circumstances, the $30 "processing fee" was unreasonable, I requested that the "processing fee" be waived and a check written. That was on October 26th. As of today, two weeks later, I have not received the courtesy of a reply, one way or the other. I remain hopeful that a refund will appear. If it does, I will try to update these comments.

11-15-12,, Have received the check.  Thank you

ment

Highly impressed with this company.

It went very well. I was very pleased with Thermal Effects LLC

Started out well, quick response, but a maintenance call turned into an aggressive sales call.  Had the unit rechecked by another professional technician who found that there was no issue with the freon pressure and that the unit worked properly.

See above.

Despite  the one F rating from an Angie's List customer, I decided to try them because they offered a $29.95 special for new customers only. I thought if we watched him carefully we would know if we got the services promised in his flyer. The technician, Mark introduced himself as the GM of the company. I told him I had seen an unfavorable report on Angie's List about his company. He didn't know what Angie's List was. Anyway he did go around & inspect the A/C equipment & change the filters. He provided a plethora of maintenance advice, which was helpful. However he did discover some mildew in the condenser unit & spent a fair amount of time qxplaining the consequences of allowing unchecked mold to grow. He recommended vacuuming all duct work in my 3 yr old home, pulling the A/C motor & cleaning all parts and installing an air cleaner & purifier for $2250.00. I think he did a satisfactory job for my $29.95, but tried a little too hard to sell additional services. He was not too pushy, but did talk about coming back after a few months & finding moldy carpet & unhealthy air.

This company did not clean our air handler, but did replace the filter. Please see the comments above for our overall experience.