Get matched with top water heater pros in Grantsburg, WI

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"It was smooth and no issues."

"This company was subcontracted, and they have been terrible. Entire project was delayed because he didn't come out on more than 2 occasions when he said he would. Sent his son out to do the work. Instead of running the hot water line from the shower to the sink, he used the old track and secured the hot water pipe around the entire room, charging more money for the job with the extra pipe being ran. The hot water pipe was ran along an exterior wall. The pipe began freezing. We did heat wrap but ended up having to put a blow dryer in there. The cold water pipe did not freeze at all. The room temperature was roughly 60 degrees. The proximity of the hot water pipe to the wall caused it to freeze. Multiple calls, texts, and voicemails were completely ignored by Bob. Contractor wasn't exactly responsive either. It's now almost a year later and they still have not fixed anything. I keep getting told, when it gets cold. It's been in the 40s already and no fix... "

"Great job. Delivered as promised and went smoothly."

"Everything was awesome!! He removed the old oil furnace and installed a new 2 stage propane furnace. He had to custom make the plenum to accommodate my outdoor wood boiler blower motor and even made a filter box for the boiler blower motor. Amazing work at a great price."

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"

"Excellent. Competent, professional, and willing to answer all questions or concerns. A walk through lesson on using the remote was very helpful. The price was competitive and the product is exceptional. We highly recommend Twin Ports Custom Climate for your heating or cooling needs. Darrell, and Jorg it was a pleasure working with you?"