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"as advertised"

"The self-test product was as expected. The reports require additional research to interpret and understand, so seemed more targeted at professionals."

"I had an amazing experience with Northstar Restoration. I can say it started from my first contact speaking with their receptionist, then the owner and his wonderful staff. I purchase a new built property which was not cleaned properly, the place was left with dust particles mainly in unfinished basement which spread throughout the whole house. In addition, subcontractors did not use properly coverings so garage floor as well as carpets were impacted. The owner Jay came out and explained how they could help alleviate the issues we faced. He was very thorough in his assessment and presented the options. We ended up getting our garage concrete floor cleaned, basement concrete cleaned and all mechanicals wiped downed and heap vacuum, air ducts cleaned and carpet cleaned. This was a huge project split into 3 days. All of the his technicians were extremely knowledgable and thorough. Because the project was 3 days and different areas I had 6 different technicians they were ALL outstanding. I commend Jay and all of his staff for making this a wonderful experience I could not be more pleased with the outcome. And would not hesitate to use their services in the future if I had a need."

"Excellent! Darren (owner) was very responsive before & after, prompt, very knowledgeable & helpful, warranty with Scotchgard application and can of spot cleaner. Looks great. I will be using them again!!"

"Typically I don’t write reviews. However, the process of our project was very poorly managed by ARC despite the reassurance that we would have a project manager. We never saw a project manager through the whole process. We had to manage through many issues and rework, from the wrong color siding being put on, to water coming in my kitchen from the roof not being wrapped correctly and nails sticking out of the roof. From the edging not being finished and siding that covered our cable to siding that was cut in corners for some reason to poor calking and beyond. We had to manage and call or email the issues at every step of the way because no one was here managing the project. The final straw was when they were here to finally fix the issues they were nailing siding into a wall and broke the tile in our bathroom. I asked for ½ of the $5K that I had paid to have my shower tiled since the tile was discontinued and it would be roughly $8K to have it redone today. I thought I was being fair, but this is what I got back: “Again, I apologize. It is not an excuse, but with the transition of some key employees things weren't managed correctly. I would be upset if I was in your position. I would have a hard time recommending ARC also. I did talk with management and we will discount $1,000 for the shower with the understanding there won't be a negative review left online. I don't expect a 5 star review online since you didn't' have a 5 star experience. Does that sound fair?” This is not a company that stands behind their work or their word. I would not recommend them as in a previous email I was told: “I am having a hard time to justify a $2,500 discount to my management for a few tiles that may have broken from siding installation.” They MAY have broken? I’m lying? They also asked me to put in an “accent” color where it broke, where there is no other accent tiles and would look horrible. Thank you, but I loved my shower and now it looks horrible and will need to redo the entire shower. But you can’t buy a good review from me as the $1K is not worth it to me (and yes I was told that they have insurance, so they should have it covered). I have attached pictures that show only a portion of the crappy work that we had to have them redo. Shame on you ARC, I went with you despite you being more expensive than another company because of what you promised. Stand behind your word and your work. Very unhappy customer. Wanitta Charnon"