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Emergency Restoration Specialists Inc
Smart Home System - Install or Service, Carpets or Rugs - Clean at Home, Recovery Service - Water Removal,
About us
Receive immediate contact with a company representative 24/7/365 days, no voicemail or answering service. We provide 2 hour or less emergency on-site response. After an inspection you will receive a detailed, unit price estimate along with insurance claim assistance. All employees' background checked through third-party service. Contact our Emergency Response Team Hotline at (414) 571-9977 or Toll-Free (877) 422-6379.
Business highlights
Emergency services offered
34 years of experience
Services we offer
& Smoke Damage & Restoration, Biohazard Clean-Up & Deodorization, Complete Reconstruction, Contents Removal., Fire, Flood, Mold Detection & Remediation, Water
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.617 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 12% | ||
| 6% | ||
| 6% | ||
| 0% |
Showing 1-17 of 17 reviews
Robert S.
Jul 2017
Went well, maybe on the expensive side, but this is my first experience with mold remediation, so I can't judge.
Chris O.
Aug 2016
It when very well. Their timeliness was unbelievable. Even on a Friday evening I was speaking with Steve and he was walking me through what needed to be done and how to proceed before we even agreed on their services. They did the work very carefully and promptly, and after it was done all tests came back clear. They were extremely knowledgeable, but the best part was how personable they were, and treated you with the utmost concern and respect. Top notch business hands down
Anna Z.
May 2015
Prompt, fast service. They did a great job and at at good price!
TIMOTHY R.
Apr 2015
Company did a great job. Work was thorough and those who did the work were friendly, professional, were very conscientious of their surroundings and cleaned up well when they were done. They were a little more expensive than other companies I've used in the past but it was reflected in the quality of work provided. I would definitely use them again.
LESLIE G.
Mar 2015
I have a specialty carpet that requires no chemicals be used in the cleaning process and there was no argument to try to "sell" me something I didn't want. The work was done professionally and the outcome was beautiful.
Jennifer S.
Jan 2015
Called due to slight mold spots on ceilings in 2 bedrooms and moisture on walls, feared issue in the attic. They came out the same day and immediately checked the humidity level in the house - it was extremely high. They checked the attic and looked at the spots in the bedrooms. Recommended running dehumidifier and having furnace checked for correct settings. Very nice, professional, offered solutions. Did not charge for this quick visit.
CLYDE G.
Aug 2014
Joe the service person was on time, called ahead and was professional and friendly.
DOUGLAS B.
Aug 2014
unknown
Mark T.
Jun 2014
It went just fine. It was covered by insurance. The job went very well.
Brandi J.
Jun 2014
It went very well. I am allergic to molds. They were very thorough. It was the first time i did business with them. The first person they sent out wasn't the owner of the company and he was a little timid. I had to have the owner come out and give me a thorough analysis. I will give them a "B" because of that. I did not compare the prices but the rate was good.
Michele B.
May 2013
We woke up on a rainy Friday morning to find that our basement was flooded. The lateral sewer pipe for our home had become blocked by tree roots causing flooding. After consulting Angie's List, I immediately called ERS regarding cleanup. Representatives visited my property quickly on the morning of our sewer issue to provide an assessment of the work that needed to be done and the cost for such services. As the terms were fair and agreeable to us, we contracted with ERS to clean the basement. During the cleanup process, employees were reliable and prompt. The quality of the services provided by ERS was excellent. The basement was clean and dry after services. I would say it was even cleaner than before the sewer issue. The company was also very responsive to questions regarding billing.
Response from Emergency Restoration Specialists Inc
"Thank you so much for taking the time to write such a detailed review of our services. We greatly appreciate it. We are available for you 24/7/365 should a need ever arise. Let’s hope it doesn’t!"
Karen K.
Mar 2013
I had a Deal Watch from the Milwaukee Journal so the price was reasonable. I scheduled my appointment several weeks in advance as I had to take off of work to have my carpets clean. I called a couple of days in advance to confirm my appointment. I got home from work, had a friend come over to help me move my furniture outside so it would be easier for the cleaners. My appointment was between 2 & 4. At 3:45 I called to find out if they were still coming. I was advised that they called to say the were on the way and I told them I got new carpet and didn't need them to come. Of course this was not true. They did not have anyone available to come that day so I had to reschedule. The next week they arrived on time and both men were pleasant. After the carpet was cleaned, it still had several spots that did not come out. In the past I cleaned my carpets myself. I guess I expected it to look better when it was professionally cleaned. Next time I have my carpets cleaned I will pay the extra charge to have the spots pretreated. I paid extra to have a stain resistant coating applied. After they left I was looking at the bill and noticed that I was charged more than I was quoted. I called and was refunded the amount I was over charged.
Response from Emergency Restoration Specialists Inc
"I want to apologize for the misunderstanding regarding your original appointment date and time. Regarding the areas that contained stains that did not come out to your satisfaction, I would like to extend an offer to you to return and re-clean those areas again at no additional charge. We may be able to use other pre-treatments that would provide better results. We strive for 100% satisfaction throughout the entire process and would appreciate the opportunity to turn you into a lifelong customer."
Timothy H.
Jul 2012
They were polite, courteous, prompt, and a great company to deal with.
Response from Emergency Restoration Specialists Inc
"Thank you for taking the time to write a review of our services. We greatly appreciate it."
Katie W.
May 2012
It went well - had a little issue with payment; however, it was resolved appropriately.
Response from Emergency Restoration Specialists Inc
"Thank you very much for taking the time to write a review of our services. I was happy to hear that the payment confusion was revolved promptly. Thank you again."
Tracy S.
Apr 2012
All I did was call them, and even though it was in the evening, a live person answered the phone, and they were here within the hour. They looked at the damage, told me how long they felt it would take, and what they would charge, and the next day, off to work they went.
Response from Emergency Restoration Specialists Inc
"Thank you very much for taking time out of your busy schedule to write a review on your experience with our company."
Timothy H.
Mar 2012
see above
Response from Emergency Restoration Specialists Inc
"Thank you so much for taking the time to write such a detailed review of our services. We greatly appreciate keeping us in mind for any future issues you may have, and I agree with you… let’s hope you never need to!"
Homeowner
Sep 2008
They told us the bill was to be $2500-$3000 and the bill came in the mail for $8500.00. It took us to go to the BBB and Contact 6 for them to contact us and agree to settle at $4500.00.
Response from Emergency Restoration Specialists Inc
"We apologize for the confusion regarding the billing and was happy to hear we could come to an agreement."
Licensing
State Contractor License Requirements
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FAQ
Emergency Restoration Specialists Inc is currently rated 4.6 overall out of 5.
Emergency Restoration Specialists Inc accepts the following forms of payment: CreditCard
No, Emergency Restoration Specialists Inc does not offer free project estimates.
No, Emergency Restoration Specialists Inc does not offer eco-friendly accreditations.
No, Emergency Restoration Specialists Inc does not offer a senior discount.
Yes, Emergency Restoration Specialists Inc offers emergency services.
No, Emergency Restoration Specialists Inc does not offer warranties.