"First off, we wanted a contractor that is willing to work with homeowners that try to DIY.  We poured our own concrete countertop for the kitchen.  This was something that we needed our contractor to be flexible with.  Eric at first was legitimately concerned but once we walked him through what we were doing, he became comfortable with the idea and built a plan with us.
This was about a 5 weeks project.  Eric billed us for materials and also helped us find subcontractors.  Eric was very good at keeping track of his expenses and providing me receipts.  We met up every morning (since we lived in the house during the construction) to discuss what he's working on.  There were a couple of surprises during the project and we were able to make up for the surprises.
Demo & Flooring - No surprises here.  Eric had a great flooring team.  We had tiles in the old kitchen area and decent oak wood floors the rest of the house.  We also had some stone tiles in the entrance.  We wanted to blend the old wood with the new wood and have it look consistent.  The team did a great job, you can hardly tell which part is old and new.  The only surprise here was we didn't know the smell was so strong that we ended up staying at a hotel for the weekend.
Electrical & Plumbing  - We really didn't have a very complex plumbing job.  It was about making it to code, and adding plumbing for secondary sink.  No surprises there.  Electrical wise, there's a little more.  We had very little outlets in the 50s style kitchen/living room and no lights.  So after the first assessment, we realized the cans we wanted to use for the spot lights were too deep for the ceiling.  So change of plans, rip the ceiling out, add an 1/2 inch and put the ceiling back.  The other option would have been to use different lights.  We chose not to go down that path because we had about a 12ft ceiling so we wanted the 6" cans. 
Ceiling - Eric did majority of the work here.  My husband took a day off to help so we won't push out the schedule.  We had to rip out all the ceiling, add 1/2 inch, leave room for the electricians.  Eric and Matt pulled this off in a day - fairly long day.  When doing so, we realized our roof was not insulated, and so Eric took care of it by adding insulation in for us.  We took the opportunity to install speakers to our living room as well.  Eric subcontracted the ceiling work.
Cabinet Install & Hood Install - Eric was flawless with the cabinet install.  He worked with our plans on where the outlets will be, cabinet handles, etc.  For the Hood Install, we have an island Vent-a-Hood.  It drops directly from the ceiling to the kitchen.  We had to get an HVAC person to come in to help with the install. 
Countertop - By the 5th week, our homemade countertops were ready to be installed.  We had poured it in a form outside under the carport.  With friends and Eric, we setup an installation date and the installation went flawless.  We were so happy that Eric was supportive in our homeowner's decision. 
Miscellaneous - Eric also did the paint job, redid our windows trim.  We have about two posts in the middle of the house where it was painted white.  After all the installation we decided to peel the paint off.  Eric went as far as looking for a dog-friendly paint remover and helped us with it.
Overall, we had a great experience with Eric.  We were definitely the type of homeowners that were very hands on, and need details and had plenty of questions.  I thought this was fairly large scale project so we worked closely with Eric every part of the way."

"Overall experience was very good. Both techs provided excellent customer service. The only negative was that they errors in the location of the pipe behind the walls in my bathroom. As a result, I had two holes in my wall versus just one."

"Bath conversion did an excellent job. They came on time and finished when they said they would. They did exactly what I wanted. The job turned out great. I would definitely recommend them."

"Said they would be in contact between 2-4, technician came at 1:45, quick assessment of work (change out a faucet) and gave me a price, which was more than I expected, we talked about the components that make up the cost and I was satisfied. Did the work quickly and no mess, very good in the execution of the work."

"It went very smoothly.. Demo was done on the guest bathroom first as it need the least amount of work done. Once that bath was done, we moved out of the master and they demoed that bath and began the work on that one. It went like clockwork. The team was friendly, professional, courteous, had great customer skills, I had no problem inviting them into my house. Paul was fair and knew I had a tight budget and he kept to that budget."

"Very professional, efficient, and well, convenient. Itâ s nice to know I have found my go-to plumbing company for all my day-to-day and emergency needs. Thank you!"

"Five Star Bath went above and beyond my expectations in working with any bathroom remodeling company. From the estimate, to picking out shower walls and flooring, to construction and clean-up, the experience couldn't have been easier. Great people, great communication and experienced installers made the process a breeze. I am beyond pleased with my new shower and flooring and will enjoy it for years to come. I highly recommend Five Star Bath for any shower remodel. They certainly received 5 Stars from me!"

"Carlos from Harts came out to do an estimate on a bath remodel. Set a new tub, faucet, shower head and supply lines. Also, replace an outdoor faucet. However he took the time to go though the entire home's plumbing system! Including the crawl space. Pointed out condition issues, possible issues that may come up later. I have a much better understanding of the home's plumbing system!! He answered questions and was professional, excellent experience!!"

"***UPDATE: Owner Jeff Hardy contacted me and came out to my home free of charge and replaced the failing part. THAT FOLKS IS CUSTOMER SERVICE!! I WILL RECOMMEND THIS COMPANY FOR FUTURE PROJECTS I wanted to write a nice review but I cant. Upon arrival my tub faucet did not leak. Plummer worked on it. He left with the faucet leaking a steady stream of water. I had to fix the leak myself. Plummer stated the part had weakened while he was here. Plummer offered to come back at an additional charge. The part was new. The old faucet was discovered in my garbage disposal. I cannot recommend this company."

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