Get matched with top fireplace pros in Snoqualmie, WA

"On a scale of 1-10, we give this company an 11, based on the outstanding results they delivered. This was an incredibly challenging project. We have a very steeply pitched metal roof on a two-story home with skylights and a turret. We hired M&H to remove many years of mold off our roof, clear and clean all the rain gutters and reseal our skylights. They responded very quickly to my bid request, and within the same day performed a physical onsite roof inspection, rather than just generating an estimate based on a Google Earth photo like so many of their competitors. We are seniors on a fixed income and this is a major expense for us. We solicited quotes from several reputable and highly rated roof cleaning companies. M&H provided us with an extremely competitive bid. Avi committed to a firm, fixed price upfront. All the other bids I received were subject to additional charges during the cleaning, Excellent results. Highly recommend."

"Not spending too much time on this John was supposed to try fix my 81yr old uncles pellet stove gave us a used one for 600$ for temp, but couldn't use it cus it smoked got some one else to fix smoke pellet stove ran less than 48hrs then started making crazy noise and won't ignite pellets, I keep calling never get a response from John and his mom just "doesn't know" am really unhappy "

"Very professional and efficient. We had a great experience!"

"I had them come out to troubleshoot a gas fireplace that was not turning on. The tech from Alexander's heating arrived on time, but it quickly became apparent to me that he didn't seem to have much expertise on gas fireplaces, or experience fixing them. He didn't even open up the glass panel to dig deeper or to look at potential root causes. All he did was looked around a little at the control knobs and valves at the bottom, talked to someone on the phone, and told me that it needed a new part. He then said he called the fireplace company to get an estimate and delivery ETA on parts, and that they'll get back to me the same day, or the following day at the latest. Ten days have passed since the appointment. I have heard nothing, none of my calls have been answered and no voicemails returned. This, in the middle of a severe cold snap, and with a 2-month old in the house. The fireplace is our source of auxiliary heat when temperatures go into the low teens as the heat pump's efficiency drops at such low temperatures. Tired of waiting around, I contacted another heating company that actually sent an expert technician who went to work right away, opened up the unit, determined the root cause to be a clogged valve and broken seal on the burner assembly, cleaned up the valve, resealed the burner on site, and viola! we have a working fireplace again, no new parts needed. Here I am, $180 down in "service fee" for Alexander's Heating with no service, no problem diagnosis, no communication, and just lack of professionalism all around. Update as of 1/3/2023 **EDIT**: Upon learning of my poor experience, the service manager got back to me and admitted to the service being substandard and promptly refunded my service fee. I have bumped up the review by a star for the professionalism and responsiveness of the service manager. I had them come out to troubleshoot a gas fireplace that was not turning on. The tech from Alexander's heating arrived on time, but it quickly became apparent to me that he didn't seem to have much expertise on gas fireplaces, or experience fixing them. He didn't even open up the glass panel to dig deeper or to look at potential root causes. All he did was looked around a little at the control knobs and valves at the bottom, talked to someone on the phone, and told me that it needed a new part. He then said he called the fireplace company to get an estimate and delivery ETA on parts, and that they'll get back to me the same day, or the following day at the latest. Ten days have passed since the appointment. I have heard nothing, none of my calls have been answered and no voicemails returned. This, in the middle of a severe cold snap, and with a 2-month old in the house. The fireplace is our source of auxiliary heat when temperatures go into the low teens as the heat pump's efficiency drops at such low temperatures. Tired of waiting around, I contacted another heating company that actually sent an expert technician who went to work right away, opened up the unit, determined the root cause to be a clogged valve and broken seal on the burner assembly, cleaned up the valve, resealed the burner on site, and viola! we have a working fireplace again, no new parts needed. Here I am, $180 down in "service fee" for Alexander's Heating with no service, no problem diagnosis, no communication, and just lack of professionalism all around."

"The service provider was quick, professional, friendly, and did excellent work. I would recommend them and use them again in the future."

"Serghei came for a visit in the early morning to provide me a quote for new A/C install, we agreed on the terms and equipment, since it's winter time I was lucky and got unit installed same day by his crew. Great job and well done. Very much recommended. Thank you!"