Excel Chimney & Fireplace Service

Estimate was fine. no problem.

After a small slip of the start date due other commitments, Excel completed all aspects of the job professionally and with obvious expertise. The crew arrived promptly every day and were careful to leave a clean worksite every night. The re-constructed top matches the original brickwork perfectly; a chimney which had been neglected for many years should now last for many more.

Very well.

Great - quick and noticed additional caulking which they gave me the option of adding.

They provided a very quick service at a reasonable price - they did necessary repairs, did not attempt to grossly extend the job (as some did!) and were realistic about the expected outcomes (they warned me that the repairs, though necessary, may not entirely fix a leak in the basement). They also came out again within 24 hours when I noticed an extra damaged patch - which they fixed that day. Very quick, reasonable, and clean!

It went smoothly, they even patched up some spots that needed to be patched.

The job did not go as planned. We ran into some issues with the demolition that weren't expected that caused some problems. But Phil was great. He made sure everything was done right and was fixed. He was responsive, even helping us out with some issues on the weekend. The project certainly took on a much larger scope then we had anticipated, but I appreciated Phil's dedication to making sure it was done right, his professionalism, and standing behind his work.

They did a great job and kept everything very clean.

Three callbacks required. Failed to acid wash.

Customer service, price, and performance-on-the-job were all excellent! The tasks were completed as promised and the technicians were friendly and professional. Our chimney-mortar has now been tuck-pointed, a new cap has been installed and we’re ready to sell the house. As a small-business, I think Excel’s prices are below the competition and they give more attention to detail. Also, I recommend this company 100% for any homeowner who wants to have their chimney in top condition! (PS: Have this work done before the winter arrives, or before your chimney deteriorates beyond-repair!)

I called after a windstorm, and found Excel Chimney. They picked up the phone immediately, and came out to see the damage. Dick was fast, courteous, and helpful. He gave me a free estimate right on the spot, within 3 hours of my call, even though he had to go up on the roof (not easy) to do so. He came back a day later with a new cap, installed it, and came in under budget. I was really impressed with his professionalism and knowledge of chimneys, fireplaces and brickwork. I may have him come back and do some interior work on my fireplace. Highly recommend.

I should start by saying that this project was more expensive than I was anticipating. I got four bids, all of which were approximately in the same range. Apparently, tuck pointing an old chimney in Seattle is just a pricey venture. In the end, I'm very happy I went with Excel. They were not the cheapest option, but Dick was the only contractor who was certain that a full rebuild of the chimney would not be required. I had also heard from a contractor friend that Excel's work was exemplary (an assessment supported by reviews on Angie's List). My experience bore this out. The crew showed up promptly on Monday morning ready to work. They kept the site clean and neat throughout the three and half day project. I was at work when most of the work was done, but the crew was happy to answer my questions when I had them. Most importantly, they showed real pride in their work. When I spoke to site lead near the end of the project, I could tell he was genuinely pleased with the way the work had gone. He looked up at the nearly completed chimney with a true sense of satisfaction. And he was right: the chimney looked great.

Called four times over three months to talk to someone about some work. Each time talked to a wonderful person in the office who was going to have Dick call me back. NEVER heard back.

It went well. Dick was on time, was professional and completed the tasks as described in a highly acceptable manor.

It was the first time we had used them. They did a great job. They were on time and cleaned up.

Excel was great. The masons were prompt, capable, and friendly, and Dick (the owner) came over daily to see how things were going. Dealing with Dick was a pleasure. He was cordial, explained things that I had questions about, and gave us a straightforward estimate quickly. We never felt like we were being and quot;soldand quot; on anything -- we could tell that we were getting the straight story. We also got a quote from a second company that was highly rated on Angie's list, but we ended up going with Dick because-- He was 5-10% cheaper, -- He could help us by touching up the mortar on our walls, and-- We felt like he was totally straight with us: the lack of 'salesmanship' made it easier to trust him.

I like them very, very much. I think they do outstanding work, they have a good demeanor and work well with clients. They answer all the questions and they are very responsive.

Excellent job done, highly recommended. This was straight-forward and smooth from obtaining the bid to the job completion. My chimney had apparently sustained damage from the Nisqually Earthquake and was leaning. You could see light between the bricks. An inspection had shown that some of the bricks were threatening to cave in towards the opening so it was a danger outside and inside and the fireplace could not be safely used. The bid was considerably lower than another one. The guys were very careful to protect the inside of my house by closing off the fireplace opening and covering the floors coming and going. They were also careful outside of plants and siding. I hardly knew they were around. The end result was a beautiful straight functioning safe chimney with attractive chimney caps. Based on the professionalism, quality of workmanship, respect for property, and great price, I do recommend this company for chimney repair.

Of course, only time will tell whether this was, indeed, a superior effort. However, I must say I found the demeanor and depth of knowledge of the proprietor very impressive. He also came well recommended by a contractor friend of mine. The person who actually did the work also seemed to have his act together. I got a good explanation of the work to be done at the time of my initial consultation. Subsequently, the actual mortar/flashing work and the waterproofing (which had to be done a few days later, after the first phase had a chance to dry) were accomplished in the agreed timeframe and done tidily.

He did a terrific job. He is a very nice guy.

They were quick and polite. They also cleaned up any mess they made. They just charged me 100 dollars to fix it and I thought it was well worth it for the time they spent.

Dick was very prompt in our appointment, the amount billed was the amount estimated, and the estimate was reasonable. However the work was done by an apprentice who missed some cracks/holes in the chimney outside (up high) which were obvious from the ground, and the work on the fireplace facing inside was extremely sloppy; he left mortar all over the bricks, missed a lot of spots where the mortar was crumbling, and pulled up floor tiles around the fireplace (for what reason?). I was going to replace the floor anyway, so didn't care about that, but I had to call to ask them to complete the work. He said "Well, Dick just said to touch it up, on the estimate". Dick was out of town on a vacation at this point, so I couldn't clear it up with him. They did finish the work on the facing and chimney. The last day they were there they cleaned out their equipment on my lawn and killed the grass. Also Dick sold me the wrong type cap for the direct vent fireplace I told them I was installing.

Very courteous and were here on time, and did what they said they would.

I called twice; Excel Chimney did not return my calls.

THE SERVICE WE RECEIVED WAS TERRIFIC AND VERY PROFESSIONAL. THE JOB LENGTH WAS ESTIMATED FOR A COUPLE OF HOURS AND THEY COMPLETED IT IN THAT TIME FRAME, THEY WERE PROMPT AND COST WAS AFFORDABLE. THEY TOOK THE TIME TO REVIEW THE AREA AND PLACE DROP CLOTHES IN THE HOUSE TO SEAL OFF THE OPENING, THERE WAS NO AFTER RESULTS OF ASH OR SOOT VISIBLE.