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"Excellent. Chimney and new cap look awesome."

"Awesome! He even took pictures of both chimneys inside with a before and after and he went through everything with me. I would totally recommend these guys again the gentleman that was out was absolutely fantastic! Great price also."

"Two techs arrived on-time. The work was done quickly and efficiently. They explained what they were doing and the cost. It was a very tidy job. All the ash was gone from the fireplaces and not a spot in the house. The Company also recommended that I should have chimney caps installed, which I will be calling them back for."

"the area and did the repair well. They are good in doing their business particularly in cleaning out chimneys"

"We discovered a leak in our chimney a few days ago. I reached out to them and they responded right away. They installed a new chimney cap and cleaned our chimney. Thank you for the amazing communication of telling us when they were arriving. Appreciate it and highly recommend!"

"Fast response, good communication, and professional workmanship was done at a reasonable price. I would recommend to anyone needing chimney repairs."

"Chris and his team did an excellent job rebuilding our chimney. He is an excellent communicator and great at managing expectations with zero BS. Thanks again, Chris!"

"Home inspection revealed water damage to our brick chimney.  I was concerned about possible damage to my metal roof during a repair job. Jake Stern gave me a reasonable estimate and described the precautions he would take to protect my metal roof.  He and the crew showed up on time, installed scaffolding, covered the roof with blankets and plywood, tore the chimney down to the roof line, hauled away all the old brick, and rebuilt the chimney back it back to its original height with new brick. The replacement brick matches the old brick perfectly. They also also installed new shoulder caps lower down on the chimney.  The crew cleaned up after the job and left the yard and garden in perfect condition.  I'm very happy with the work and would hire them again.
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"We were pleased with the quality of the work performed, especially how the metal caps turned out (they had to be ordered and cut to size on site). The owner, Mr. Duga even replaced skylight seals at no charge."

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We used Sundance energy because of all the positive Angie?s list reviews. However, our experience seems a little different than most of the reviews. Our project was to remove an existing wood burning fireplace and then have a new gas fireplace installed. Sundance was responsible for purchase and installation of the new unit, reworking the gas supply, removal of the inner metal flue, and re-cap of the existing spark arrestor on the top of the chimney.

 

Working with JD during the initial stages of the purchase went very well. Scheduling the installation date was quick and easy. However, once the work got started, there were a few hiccups:

1. There were scuff marks on the fireplace unit after it was installed. Once I notified them, they fixed it. I would have thought the person in charge of the installation would have done something about it at the time.

1. 2. A fireplace screen was backordered. There was never any communication to us on delivery or installation date. Again, I notified them. One day, a worker showed up to install it without notifying us. Luckily, someone was home at the time.

3. The day after installation, we noticed the spark arrestor was still in place on top of the chimney. We contacted Sundance several times about it. On the day the worker arrived with the backordered screen, this item was finally completed.

1. 4. We opted for a furnace ?tune-up? but nothing was scheduled with us until we contacted them to remind them (at the end of the project) that the furnace work had not yet occurred.

 

The price they charged was fair but the common complaint was that there seemed to be a complete lack of customer communication once the initial work started. I expected someone from Sundance to check that each stage of the work was done correctly but nobody ever contacted us ? we always had to contact them. Once we contacted them, Sundance responded but I expected more pro-active communication so we weren't having to guess whether to be around to wait for workers.

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