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"Before I start my complaint I'd like to say that the 2nd (survey) team from Favinger were extremely polite and professional. My complaint is specifically about Nick's behavior and management's failure to address the issue honestly. On 12/8/20 Favinger sent a crew to clear our main sewer line. The main plumber was Nick, who was rude from the moment he entered the property, behaving as if he was extremely put out to have to clear the drain and complaining about having to take the auger down some stairs ("I should be charging you extra for this.") Um, ok. You literally just quoted the job. When they were done, Nick told me that he had only managed to clear a small hole through the roots and that the sewer line needed replacing. I took him at his word and started planning to have that job done. (Subsequently, via manager Catherine, I was told that Nick claimed that there was extensive root growth inside the pipe that was not possible to clear. This was either a baldfaced lie or utter incompetence as I will show below.) When I next went into the basement, I noticed that they had not cleaned up after the job - roots that they had pulled up were lying all around the clean-out. They also had not bothered to clear the drain that is about 12" from the clearout and that is used to drain any overflow that occurs when the sewer backs up. The result is that there was still 1/2" of water undrained. When I complained, they claimed not to have seen the drain but did come back to clear up the roots. 3 weeks later the sewer backed up again. So I rented a sewer snake and snaked it myself. I got a few hands full of roots up and the sewer drained just fine. A couple of weeks after I cleared the drain, a survey team from Favinger came to quote a sewer replacement. The team put a camera down the line and said that the sewer was perfectly clear (no roots) but they could see the seams where roots may intrude in future. This is directly at odds with what Nick had claimed - i.e. that it was not possible to clear the roots. Note also that Nick claimed that root treatment chemicals were not an option because the root intrusion was too great. Another obvious lie or incompetence since there is currently no existing root growth in the pipe after an amateur (i.e. me) snaked the drain. Catherine at Favinger has not bothered returning my calls, but instead has canceled our sewer replacement quote saying that we are "not a good match for them". Well maybe I agree. Scheming, lying, and obfuscating is not a good set of practices for businesses that I want to work with. Avoid at all costs."

"My wife and I were looking for someone to add AC to our central heating system. After talking to another company and getting terrible service and pricing, I contacted Mark at Tremkoe to see if he would be more helpful. This company, and its employees, are easy to deal with, very knowledgeable, trustworthy, and straightforward. They do spectacular work and they explain things in a way that your average homeowner can understand. They went the extra mile to find the necessary parts and pieces to help us out. I would recommend them to anyone, and will only call them from now on."

"It went well, no complaints at all. The Technician, Skip Guilmette, showed up on schedule, quickly diagnosed a problem and fixed it, shook down the system and checked the pressure levels. All in all a painless visit with no drama to speak of. Could not rate any Service Co any higher!"

"We hired Barron Heating because years ago they were a good company and did good work for us. This time however, I have to say they are the worst contractor we have hired in 45 years of home ownership. The salesman told us they could fit an upgraded furnace in our existing space. They were not able to fit it where they said they could, and it obstructed the laundry room doorway so badly that the washer and dryer would not fit through the doorway without removing the furnace again. For the next six months, they stalled, made excuses, and lied (in writing) about coming back to do the job properly. At that point, we hired a lawyer and notified them of our intent to sue for breach of contract, including failure to have the required state inspection performed. Only after being faced with the choice of going to court or fulfilling their contract did they take any tangible action to properly reinstall the furnace. Unless you don’t mind the possibility of 17 months plus the additional cost of a lawyer and process server to get a simple furnace installed and legally inspected, learn from our mistake - hire a different contractor."

"Right off the bat, Jack and Max (the installers) let my two yappy dogs interrogate them and decide if they were safe to come into my home. They took a few minutes to pet and talk to them which makes for a much quieter and peaceful day. The removal of my old furnace and the installation of the new one was quick, smooth, and done before I expected. Karl had come out and given us a bid previously, he too was interrogated by the dogs, and that was a pleasant experience as well. The price seemed fair, and once we decided to move forward it was a smooth fast process."

"I called Marr's for an estimate for a new furnace/ac. Kyle came out and instantly impressed us with his expertise, thoroughness and friendly demeanor. He explained, in detail, the equipment we would need to have installed to maximize the comfort of our home. Well, we awarded the contract to Marr's. It was a large purchase for us and we were concerned about the quality of the job we would get...well those concerns were squelched almost immediately when Jacob and Wyatt showed up, on time, and well prepared to do the job. They were polite and respectful of our home. They are true professionals and performed the work to completion and to our complete satisfaction. Jacob took the time to go over the operation of the new programmable thermostat for the heating and cooling units. They left the work area in better condition than when they first arrived and the installed equipment looked great! I would recommend Marr's to anyone in a heart beat. Great job guys!!"