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"I hired TerraFirma Foundation Systems to level my home, expecting a professional job with clear communication, but the entire experience has been incredibly disappointing and costly. From the start, I hired the company to level the floors in my home, specifically to address a nearly 3-inch dip in my kitchen area, a 13x10 room. Yet after they “completed the job,” I still have a 1.5-inch dip in the center of the kitchen, and a corner of my home/kitchen that sits half an inch higher than it should be (above 0%), creating a full inch rise from the living room to the kitchen. Now they’re saying that leveling the kitchen wasn’t included in the original scope, blaming the remaining dip on my kitchen island and fridge being “too heavy” and lacking proper support—an issue they failed to identify in the initial assessment. To properly address this problem, they’re now asking for an additional $7,500, claiming this work was never part of the original job. This feels like a classic bait-and-switch tactic, and I can’t help but feel taken advantage of. To make matters worse, I discovered that they used an uncalibrated machine during the initial leveling when installing, which raised my house over an inch more than necessary, causing significant damage that wasn’t there before. Partway through the lift, they even asked me to sign a waiver to get my house closer to 0% level, effectively absolving them of any damage caused. The technician stopped mid-lift to show me the damage that was already occurring and warned that more would likely follow if we continued. I agreed to proceed, trusting their assurances and assuming their equipment was properly calibrated. I even pointed out to the technician at the time that it did not look level, and he assured me the machine was correct. Now, they refuse to take any responsibility for the resulting damage, dismissing it as “standard” and providing terms within the contract absolving them—despite them overcorrecting the home. There were also repeated measurement discrepancies, with reports showing one reading and verbal statements/emails suggesting different levels. When I sought clarification, I received vague responses and empty apologies. After all this, and nearly $30,000 invested, my floor remains unleveled. The only resolution TerraFirma Foundation Systems has offered is for me to pay additional money to level the kitchen and to wait for the overcorrected area to “settle naturally”—a process that, according to their technician, could take anywhere from two months to ten years. I hired TerraFirma Foundation Systems to fully level my home, not to leave me with an incomplete job, inconsistent results, and vague promises. If you’re considering foundation work, I strongly recommend looking elsewhere—this company has left me with extensive damage, unexpected costs, and a significant amount of frustration."

"Chris and Joel were great, they were in and out and our water heater was rewired and sump pump wired in no time at all."

"We had a complete encapsulation of our crawl space and sump pump and humidifier system installed. The young men who did the work were very professional. Antonio was the project manager and he was fantastic. Answered questions, explained the process, and made sure we were ok with what they were doing. They showed up at the time designated and called if they would be late. Communication was very good. Shout out to his helpers, Daniel, Jesse, and Kameron. At the end of the project they cleaned up the workspace and made sure things were left like it was before project. Thanks guys."

"No."

"Tysen was wonderful to work with! He worked quickly without sacrificing quality - and I am so impressed! He was friendly, professional, and extremely knowledgeable. Thank you Tysen!"

"This company was on top of getting the work done, provided clear estimates, and followed through with the repairs described. It was a multi-layered project that could have been confusing to track, but they made it easy."

"If you’re considering using this contracting service, I would strongly strongly recommend against it. I am not the type of person who writes negative reviews arbitrarily. After over a year, the work that the company was hired for was not completed, I had to pay to finish it myself, and suffer through 3 months of being told I would be reimbursed for the cost. Keep in mind, when these guys were hired, they said it would take 1 month, maybe 3 given the shipping issues with Covid. They took all my money, I communicated with them about every other week, and every couple of months I would get one thing done. During this time, I was living without a kitchen, forced to order take out to the tune of 600$ a week. For nearly 9 months. Afterwards, getting them to complete the job was an absolute nightmare, with the owner “apologizing” every chance he got. But as the months ticked away, and nothing was ever completed, refunded, or communicated, I was forced to literally sue the company for not completing the work, and leaving me stuck with the bill. Honestly, I am sure they are fine with small jobs that can be completed in a day. But unless you want to risk what I’m going through, you’re really better off finding another company. That’s the absolute bare bones short version. I attached just a couple of the year plus worth of texts. The guy is charismatic, but you know you’ve been had when “money is being deposited” for over 3 months."