PIONEER FENCE DECK & SUPPLY CO

Really happy with the entire experience! Rob was friendly, responsive, knowledgeable and extremely helpful in finalizing the design to complement our home and patio. The installers (Rick & John) were professional, friendly and did an awesome job building a great patio cover with quality product and pride in their work!

The project went extremely well, from my initial contact (in person) with Robert to the actual installation by Charlie and helper. Robert came out to my house within a couple of days to see scope of work and provide an accurate estimate. He made great suggestions and explained how the lattice would be attached. Took less than 2 weeks to have lumber ready and the installation done. The actual work was done with care and great attention to detail, installed with an eye for cosmetic attractiveness and solid bracing, etc. (don't want your extension to break off if a windstorm hits, and this one won't), and overall professionalism. Bill was exactly as estimated, installers were prompt and I am completely happy. Pioneer fence was recommended by a friend who had used them previously and attested to their excellent work. (Apologies if the photo is not horizontal but the website didn't seem to want to post it the way it really looks!)

Robert and Jennifer were extremely easy to work with. He worked us into his schedule on short notice to remove a staircase and repair a deck before the house painters arrived. And he was very patient when we had delays due to stump removal and utility locate problems. We had 4 bids and his was one of the lowest, yet the fencing material was by far the best quality. They worked with me on the design of the fence so it would be acceptable to our neighbor and the results showed that they take pride in their work.

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The final product was OK but it took me calling to have them come back out and replace some of the wood broken, unevenly cut pieces, big nail sticking through. What really upset me was that rather than put new post in (as the orignal fence had been done), they nailed supporting beams into my house - on both sides. I was told that for now on, they will get the owner permission before doing so. But never in my wildest dreams would I expect the work to be performed in this manner. The owner did come out and inspect the job after I called and said that this is common practice. Really? Anyway, I appreciate him having the repairs done to the initial job but was not satisfied with his answer regarding the beam elimination.

They called the morning they were coming to work on the fence after I had already left for work. This was weeks after hearing nothing from them at all. I realize that this was during the busy season and am thankful they even took the job but 24 hours notice would have been nice. That being said, the fence is adequate (it's a chain link fence) and I love the gate. After I complained about the short notice on the fence, they did call the night before they started work on the deck. The deck is nice. It looks nice. There are a few problems. Basically when they built the deck they created a trough between the house foundation and the deck itself, but provided nowhere for the water to go. Eventually I would have needed a new deck and probably some foundation repairs as well. The contractor I had hired to do the house repairs (also damaged by the neighbor's daughter's car) discovered the issue when they were getting ready to replace the siding. We contacted Pioneer. They disagreed. So the house contractor had to fix the problem. They also had to anchor a section of the deck that was warping up. In summary, Pioneer did good work on the fence, great work on the gate, the deck was built quickly and looks pretty but did not provide any drainage for water coming off the house.

Exceptional workmanship and care. They approached the work as if the they were building their own fence. They go above code in setting the fence posts 2 feet in the ground vs 18 inches. The fence is solid and looks great! The crew was professional, friendly and took care to make sure they knew exactly what we wanted. By far the best fence building experience we've had (of the four previous).

I am very satisfied with the work and the product. I got 3 estimates for the job, and they were all in the same ballpark. While they weren't the least expensive, I chose Pioneer because they are a local family brick and mortar business, and because they were prompt and on time with their estimate. They completed the little garage today, and it is better than I hoped. Thanks guys for the great service!

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Had some initial challenges in getting calls returned when we were trying to schedule a time to obtain an estimate but after that first hurdle, they were very responsive with getting the materials ordered and the installation. I had some scheduling conflicts with the installation since I had a deck waterproofing cover that needed to be installed first. They were very flexible in accommodating my schedule. The installation went very fast. I had a minor concern and they returned the same day to look at it and told me there was no problem. The workmanship was great. We had some concerns due to the high winds in our area and we experienced 40-50 mph winds these past few months - no problems with the cove - it looks great! The Acrylite cover is the first one installed in our neighborhood and we received many compliments and interest. We are interested in adding an additional panel and we will be contacting them again. I rated them as a "B" in the price since I felt the itemized invoice was not fully explained to me at the beginning. I ended up calling the City for the permit information and telling them about it. I had thought that they would have done this. The cost associated with permit was not explained to me. Other than that, I thought they were great!

I a contractor myself I appreciate clean professional work and Pioneer exceeded my expectations. Their install crew was clean, prompt, friendly and made adjustments we asked for with any resistance. 
When I the time comes for my fence to be rebuilt I will only call Robert & Jen and you should call them too!