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"Professional and competent. A job well done."

"Wow. I have used Classic for 8 years, both for insulation and pest control. They were great to work with and did a consistently good job for a reasonable fee. As a text from them today requested, I called to reschedule a service call. The person who answered identified himself as the owner, and indicated he was “back” because he didn’t like the way the company was being run. Because I wanted my service to include a crawlspace inspection of the rodent traps that they put in - something that is part of the service they have always done — and that I pay for — said I was being too rigid and he didn’t want me as a customer. Again, wow."

"Excellent communication and extremely professional."

"The MOST UNPROFESSIONAL SERVICE CALL, EVER! A twenty-something, long dark-haired guy showed up (no name, as he wouldn’t give it to me). He came in, asked me where the ant problem was. I showed him the trail, collection and path. I told him that I was recovering from pneumonia and didn’t have much voice left, so to “bear with me.” He walked away and told me that he disagrees with me. I questioned, “what do you mean? Why would you be contrary, while I’m telling you our issue-the townhouse neighbor and us, have been passing the ants, back and forth, for 7 years. He told me I was wrong, and they all just hatched. I responded that we had treated our home for ants FOUR times, in the last 6 months. When showing him the area where we saw an ant hill, he was belligerent and condescending, asking me, “is it an ant hill or just a few ants?” I told him I was from the country and knew what an ant hill and ants looked like. This is where it went terribly disrespectful, condescending and offensive. He asked me, “so what kind of ants are these?” I responded, “beg your pardon? They are obviously sugar ants. Why am I being asked that?” He then smirked and said, “how do you know they are sugar ants? How can you tell?” I told him that I didn’t appreciate being called a liar, with regard to our issue and tested, as to my knowledge of ants. He responded, “well, you’re the expert!” I could not believe what I was hearing! Who was this person, to come into my home and disrespect me, in such a manner? I wonder if his behavior would have been the same, if it were my husband, he was dealing with. Every time I attempted to speak and explain our insect issue, he would interrupt me, with a rude and contrary statement. He pulled out our kitchen counter items, spotting a busy ant area. He began to spritz the area. I explained that the connected unit would get ants in their kitchen and within hours, I had them in my kitchen and back and forth we went. He dismissively questioned my honesty in stating that he questioned that happening. Again, I was so offended, I wanted to cry. On top of being sick, I had this guy insulting me, in my home! I told him there were also ants in the living and offered to show him where they were, he said, “nope, don’t need to see it.” What? I said to him, I’m not sure what’s going on here, but I don’t appreciate your continued insulting and interruption, when I am sick and trying to get this problem rectified. He, again, insulted me in saying, “well, I know I was out here a few times, and you wouldn’t let us in your place.” I responded, “I have never met you, nor have I ever requested pest services and denied entry. You are literally making that up and you know it.” He smirked and said argumentatively, “well, I’m sure it was you.” I told him, “I don’t appreciate you making up stories, in order to somehow justify that this ant problem has not been rectified. It’s completely inappropriate and unprofessional.” He again smirked. At this point, I told him, “Please just get this handled. I’m very sick and need to lie down.” The most shocking and unprofessional behavior yet? Here it comes…he picked up his bag, walked to the front door and said, “I’m leaving. Your grouchy and rude and let me know when you’re in a better mood and I may come back. Good God, I felt like I was in the twilight zone. I said to him, “this is ridiculous. You don’t get to tear my kitchen apart and then leave, without doing the job? No one is giving you a hard time. What is the matter with you?” He walked out the door. I asked after him, “can you at least leave the ant traps?” He did not even both to turn around and said, “Nope! I didn’t even bring em’.” Wow! He sat out in his truck, for 25 minutes, before pulling off. I am contacting the BBB, the complex management, where we live, and the company owner. The behavior of this pest control representative, made this 59 year old, sick woman, feel disrespected, insulted, discriminated against and verbally abused. This type of behavior, especially inside someone’s home, where you are a guest, cannot happen. I’m not generally intimidated, but felt very unsafe, with this pest guy. It is now the middle of the night, and, with pneumonia, I had to clean up the ants and disinfect the area, that he left unattended, and still have ants, all over my kitchen. Absolutely unprofessional and unacceptable. I am sure your company does not advocate for this type of black mark on your reputation and look forward to hearing from you regarding this unprofessional experience."

"Great. Todd came out and checked again just last week. All clean. Spiders gone. This is google review from 2 months ago: Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Just moved to Mukilteo, Wash. We had Todd come out to do an inspection and give pricing, and then if decent, would deal with any issues. Prices were MORE than reasonable. He saw rat issues in the crawl space, that were old, but, he set traps and did spiders so that my wife would be happy (happy wife/happy life or so I am told every AM). Todd was professional, knew his stuff, and showed me things that I was not aware of (above and beyond the pest issues). Interesting guy to talk with. In addition, this company does NOT require that you sign a multi-year contract. In fact, no contract. We can quit anytime that we want, which the only way that we will quit is if moving again. We have never used any other service before. They were all so shady. Services: Rodent extermination, Home inspection, Spider extermination, General pest inspection"

"1 visit solved issue"

"Brendan's company is now called PNW Animal Control. He came out right away, reviewed the situation carefully, established a course of action and has come out twice to re-bait and make necessary modifications to the home to discourage further rodent intrusions. Previous pest company did not even bother to come out and inspect before indicating they wouldn't be coming. I highly recommend Brendan, he is prompt, thorough, professional and extremely knowledgeable. Yes, the price was a bit higher than I expected, but then again, he's certainly provided extremely good service. I am very happy with the peace of mind his services have given me about my home."

"Quick, thorough and effective. Guard Pest Control has performed several services for us and has always been incredibly professional. They also take the time to educate us and answer any/all questions we have. Highly recommend!!!"

"Charlie showed up on time and professionally treated the wasp nest in my soffit. He explained what he was doing and the safety aspects of the treatment he was applying. Completed the work within 30 minutes and informed me about the 1 year warranty on the treatment. Price was very fair compared to the competition."