Stop Bugging Me Pest Control

The MOST UNPROFESSIONAL SERVICE CALL, EVER! A twenty-something, long dark-haired guy showed up (no name, as he wouldn’t give it to me). He came in, asked me where the ant problem was. I showed him the trail, collection and path. I told him that I was recovering from pneumonia and didn’t have much voice left, so to “bear with me.” He walked away and told me that he disagrees with me. I questioned, “what do you mean? Why would you be contrary, while I’m telling you our issue-the townhouse neighbor and us, have been passing the ants, back and forth, for 7 years. He told me I was wrong, and they all just hatched. I responded that we had treated our home for ants FOUR times, in the last 6 months. When showing him the area where we saw an ant hill, he was belligerent and condescending, asking me, “is it an ant hill or just a few ants?” I told him I was from the country and knew what an ant hill and ants looked like. This is where it went terribly disrespectful, condescending and offensive. He asked me, “so what kind of ants are these?” I responded, “beg your pardon? They are obviously sugar ants. Why am I being asked that?” He then smirked and said, “how do you know they are sugar ants? How can you tell?” I told him that I didn’t appreciate being called a liar, with regard to our issue and tested, as to my knowledge of ants. He responded, “well, you’re the expert!” I could not believe what I was hearing! Who was this person, to come into my home and disrespect me, in such a manner? I wonder if his behavior would have been the same, if it were my husband, he was dealing with. Every time I attempted to speak and explain our insect issue, he would interrupt me, with a rude and contrary statement. He pulled out our kitchen counter items, spotting a busy ant area. He began to spritz the area. I explained that the connected unit would get ants in their kitchen and within hours, I had them in my kitchen and back and forth we went. He dismissively questioned my honesty in stating that he questioned that happening. Again, I was so offended, I wanted to cry. On top of being sick, I had this guy insulting me, in my home! I told him there were also ants in the living and offered to show him where they were, he said, “nope, don’t need to see it.” What? I said to him, I’m not sure what’s going on here, but I don’t appreciate your continued insulting and interruption, when I am sick and trying to get this problem rectified. He, again, insulted me in saying, “well, I know I was out here a few times, and you wouldn’t let us in your place.” I responded, “I have never met you, nor have I ever requested pest services and denied entry. You are literally making that up and you know it.” He smirked and said argumentatively, “well, I’m sure it was you.” I told him, “I don’t appreciate you making up stories, in order to somehow justify that this ant problem has not been rectified. It’s completely inappropriate and unprofessional.” He again smirked. At this point, I told him, “Please just get this handled. I’m very sick and need to lie down.” The most shocking and unprofessional behavior yet? Here it comes…he picked up his bag, walked to the front door and said, “I’m leaving. Your grouchy and rude and let me know when you’re in a better mood and I may come back. Good God, I felt like I was in the twilight zone. I said to him, “this is ridiculous. You don’t get to tear my kitchen apart and then leave, without doing the job? No one is giving you a hard time. What is the matter with you?” He walked out the door. I asked after him, “can you at least leave the ant traps?” He did not even both to turn around and said, “Nope! I didn’t even bring em’.” Wow! He sat out in his truck, for 25 minutes, before pulling off. I am contacting the BBB, the complex management, where we live, and the company owner. The behavior of this pest control representative, made this 59 year old, sick woman, feel disrespected, insulted, discriminated against and verbally abused. This type of behavior, especially inside someone’s home, where you are a guest, cannot happen. I’m not generally intimidated, but felt very unsafe, with this pest guy. It is now the middle of the night, and, with pneumonia, I had to clean up the ants and disinfect the area, that he left unattended, and still have ants, all over my kitchen. Absolutely unprofessional and unacceptable. I am sure your company does not advocate for this type of black mark on your reputation and look forward to hearing from you regarding this unprofessional experience.

Extremely well!! Henry from Stop Bugging me was very knowledge and experienced in termites. He was the 3rd Termite expert I had had since I first saw a few black antlike insects on my desk which I had photographed. I had been stressed since then and hadn’t got any resolution from other pest control companies who came to inspect but missed actual termite damage that Henry found. Henry was pleasant and respectful of my home and took the time to explain to me about termites and how the ones I had sighted may have got in from my neighbor’s home since no other termites were around since. He asked me a few questions about my first sightings and the pictures I had taken of these destructive bugs. Henry patiently inspected the interiors as well as the exteriors of my home educating me on termites. He found damaged wooden panels in the attic and the crawl space by termites which may have been in the past absence of any current activity. Both the attic and the crawl space wood damage were minimal, and I was advised to replace the damaged section which didn’t threaten the structure of my home. I found him very honest, who didn’t try to impose or sell me expensive termite treatment which other inspectors recommended without termite damage findings. Henry was like going to a doctor who diagnosed my health correctly and advised me for preventive solution. I will definitely recommend Henry to those homeowners who are worried about termite infestation.

Someone came by, they claimed they waited 45 minutes, but my tenants said by the time they went to the door, they had already left. The technician claimed to have called me, but I had no missed calls (he later called me and it worked just fine, so I don't get this part). I got on the phone and asked the guy to come back, he did, told my tenant nothing could be done because the area where animals could get in would let squirrels steal any bait he laid out. He didn't lay any traps or do anything to block off the area where animals were getting in. The place he observed was an easily seen external area--he didn't spend a bunch of time looking around or getting into uncomfortable spots, or putting down any traps or bait. He did nothing. Got the invoice. 390$ and I'll have to reschedule another trip with an additional charge if I want anything done. This is basically robbery, but I guess they can hide behind the idea that showing up and giving their expertise is worth all of that. The expertise in this case is 'go to home depot, get some mesh, and cover these openings over your garage before anything else happens'. You can save a lot of money with these guys by wandering around your own house, saying you don't see any rats for free, and then doing nothing!

Only beginning

Great! She was on time and thorough AND no more wasps.

They were good. They were professional.

Called me the very next day after I asked for a quote through Angie's List. Two other companies I requested a quote from never responded. The appointment scheduler was friendly and helpful, and was able to set up a technician to come out in just a couple of days. The technician (Cody) was on-time, professional, explained everything before, during and after the treatment, and answered all of our question. He was very helpful and friendly. Have now set up a bi-monthly maintenance program with Stop Bugging Me.

David was thorough, professional, and very helpful.

Very knowledgeable and friendly. Product worked well.

Will not use them again

Fantastic. Two years later and still no ants!

Ants kept coming back even after every treatments. When I called they'd send someone out to respray a few days later but often by then ants would disappear again. They kept sending me this rude worker and I didn't feel all that safe or confident with him around my house. He ended up giving me ant baits to try. Ant bait did work but over time basically I ended up doing all the work while I'm paying them my monthly fees for spraying that didn't seem to work. So I cancelled the service.

As expected.

I've been having them come out every quarter for the last couple years. Very reliable and we have no pests or bugs!

Done. good work but did not agree to remove the tree.

so far so good. Ants are still dying so treatment is working.

Pretty well. We got a six-month service from them. The did not do a super job at extrusion but it may have been something to do with our older home and the job being impossible with a determined rodent. The technicians were competent and polite. I feel like it was a good value for what we paid.

Heard noises coming from attic space....got worried about rodent activity. Searched on Angie's list deals and so glad I found a good one, from Stop Buggin Me. Sent message and called on Friday, received a response back Monday morning and scheduled for the appointment for Thursday. Don the inspector showed up on time, patiently walked my mother through things as she was home when I was at work, checked both the attic as well as basement area as requested, set multiple traps, plugged one area that was suspect and set he would be back in about a week to check. Then I received a written report a few days later, detailing the things that he talked about and the invoice was exactly as quoted. We signed a 12 month services with the company so will be using them again. So far, everything is as advertised and gone as smoothly as one can expect. Thank you Don, and Shamika (who helped me schedule the appointments) !

"PERFECT" ***** FIVE STARS ***** the applicator was prompt & on time. friendly & professional. focused on the task & accomplished same in a timely manner. the resulting report & billing was seamless & accurate.

as before, as expected, 100% perfect in all regards. ***** FIVE STARS *****

It was good. We had to leave the home for 2-4 hours after they spray. Spray inside and outside. It a lot better.

Put out traps and came back later and found one rat in trap. I

great, no wasps have returned

Noticed ants near the front of home, and a lot of spiders during the winter. Wanted them taken care of. They took care of them, and havent been back since.

We were repeatedly told that things would get worse before they got better. In reality, after 3 treatments and 5 weeks time, our sugar ant infestation has only worsened. While the pest control technician was punctual, polite and professional, he failed at what we paid them to do: Get rid of the ants. We've had experience with sugar house at another house, and a different pest exterminator was able to successfully treat the problem in one week.