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United Pest Solutions Inc
Batt, Rolled or Reflective Insulation Install or Upgrade, Pest Control - Rodents, Blown In Insulation Install or Upgrade,
About us
17 Employees. Cost is determined by the job. Award winning. Additional phone - (425) 747-1003. Additional contact name - Sean Bergmann. Additional address - 6016 NE Bothell Way Kenmore, WA 98028.
Business highlights
65 years of experience
Services we offer
Pest control, rodent removal & exclusion.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7653 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 9% | ||
| 4% | ||
| 1% | ||
| 1% |
Showing 1-25 of 653 reviews
Terrence G.
Oct 2019
1 visit solved issue
Patricia O.
Aug 2019
Sean did an excellent job. He listened to our concerns, answered questions, made suggestions, and went the extra mile.
Kevin W.
Oct 2018
We have used United Pest Solutions since November 2016 and have always had the absolute best service. I highly recommend them.
Rick H.
Aug 2018
I would hire United again in a heartbeat! Wasps found a crack under the facia near the gutter. There were constantly about two dozen wasps flying around their entrance. We couldn't tell if they were in the attic or wall. I tried do-it-yourself spray, but it didn't penetrate and had no effect. Then I called United and they provided an acceptable quote over the phone, so we scheduled a visit three days out. Hiram arrived three minutes early. He looked at our problem and immediately determined wasps were in the wall, not the attic. He pushed his wand in their entrance and thoroughly sprayed. He said it could take two weeks for the treatment to completely eliminate the wasps. It has been four days and there is no activity. Hiram walked our house to look for other potential problems and found none. He was clearly looking for genuine problems and not trying to sell something we don't need. He was very professional.
Lawrence S.
Aug 2018
He was doing a good job but it's nothing I could see. He was young fellow and he seemed knowledgeable and presentable, nice quality person. He did a great job. It's a family company and I was very pleased.
DANIEL D.
May 2018
I was very pleased with the service I received from United Pest Solutions. Their representative, Shawn, was on time, courteous and thorough. Fortunately the issues he found were minor and I was able to take care of them myself. I appreciated his honesty and not trying to pressure me into a service contract I did not need.
John S.
Jan 2018
Overall process was just fine.
Jan G.
Nov 2017
We’re very responsive and informative. Great attitude and assistance with professional follow through. Very pleased! Highly recommend.
Nicole D.
Oct 2017
They first came and did an assessment of the property, and then made recommendations on how to proceed. So far we have had the assessment done, exclusion set up, and the monthly service check-ins. Clean out of attic space will be scheduled after we are sure no more rodents are entering the attic. They are always kind and professional, and check in if we are not home at the time of service.
Cheryl H.
Oct 2017
Excellent service. Really awesome prrsonnel.
Jennifer L.
Oct 2017
A representative came out and conducted a very thorough a home inspection. She inspected the exterior of my house for entry points and noted potential pests that may be a problem in the future. She also inspected my attic and rooftop to find entry points and confirm the mice in my attic. After the inspection, I received a map of the entry points, a plan to exclude the mice currently in my house, and a plan to keep future mice (plus potential other pests) from entering. I was provided line-item estimate for exclusion projects, ongoing extermination service, and insulation replacement in my attic. Unfortunately, the cost is outside my budget so I needed to go a different route.
Nicole D.
Oct 2017
Great, they assessed the property and made recommendations on how to correct the problem. We set up service with them and all is well.
Terrence G.
Sep 2017
Wasps gone!!
John S.
Sep 2017
Work performed as outlined in contract
Peggy M.
Aug 2017
United Pest Control came out and did a thorough assessment of our property and showed us where the mice were getting into our house/garage and then gave us a game plan of what they would do to help us prevent the mice coming in (e.g. blocking holes and setting traps, etc.). They were prompt, professional, and very responsive and helpful. We are very satisfied with their service and would recommend to others.
Anne G.
Aug 2017
The technician was very knowledgeable and gave excellent, clear information and explanations. He identified the type of ant we were struggling with - something a previous pest control company failed to do. We signed up for their plan where they regularly come and treat the house outside (plus inside if needed) for a reasonable monthly fee. The treatment was thorough and started working right way. But these were persistent ants (and, it turns out, living in the wall). So it took a few months to get it completely under control. UPS sent techs out for extra treatments (no extra charge) whenever I asked for it. We are still under contract with them.
Daniel B.
Jul 2017
They have now gotten that under control. The insulation had to be all replaced because they tore it down. They closed it up and made sure the rats were gone and replaced all the insulation and plastic in the crawl space beneath the house. Those guys were great. We now have them for regular service, every other month coming out. The rats are gone! Several people on our block had the issues. It was because of the cold, wet winter. The guys did a great job closing up underneath and everything.
Michael C.
Jun 2017
Tech came out - was friendly, knowledgeable and informative. Went under house and found no issues. Sprayed inside and out. We paid for initial svc and then have a 12 mo contract ($49/mo) for them to come out bi monthly and spray.
Kelli L.
May 2017
I was clear in my initial call what I was looking for. They sent a highly capable inspector, but then required me to sign up for a year of service when I clearly stated at the beginning that was not what I was looking for. I am well educated on pest control I needed an inspection of where the rats came in to my crawl space, sealing of those areas and a trap for a couple months to be sure we didn't imprison a rat in the newly sealed crawl space. This was a minor problem, not a large scale rat issue. The office would not do this work or proceed unless I signed up for full service for a year. Even their technician knew this amount of service was not necessary to solve my issue. We had maps and pictures and a clear road what needed to be done, but we were not allowed to proceed with out a long term agreement. Horrible. Incredibly dissatisfied I called to talk with the company directly and the manager was rigid and hands tide on the fixed policy which safeguarded them against complaints from folks who try to half do the job then complain later. Not a great solution to not serve your customer to keep other customers from themselves. Poor management and policy structure does not allow for customer service or satisfaction and puts their employees in awkward positions as professional inspectors. There are better folks out there to work with. Unless you want to work with a machine rather than problem solvers, walk away from this company, and call someone else.
Response from United Pest Solutions Inc
"Dear Angie's List Members - United Pest Solutions takes rats seriously! We are proud of that fact! We understand that we are not the right fit for every individual. But, if you want a company to get rid of your current population and stay on top of them in hopes of avoiding future damages and costs, then we are the company for you! Our goal is to provide services that produce positive relationships. We have been in business for over 55 years and we have learned that when we change our program, in particular our rodent program, things tend to go south and it is the customer left holding the bag. We don't like that. We want all services we offer to be a win for the customer. For those who want a little more detail, rodent control is different from plumbing, HVAC, or other household needs. We are dealing with living creatures and just because we eliminate the immediate need, it doesn't mean that we have reduced the pressure on your home. The rats will be back and the paying customer will wonder why the one-time fix did not work. That is a bad feeling. The recurring customer, however, has ongoing support, there is accountability. This customer knows who to call if a problem arises, and that is peace of mind. That is a good feeling. We look forward to offering great service to Angie"s List members, the same great service that has earned hundreds of outstanding reviews."
Cheryl H.
Jan 2017
Working with United Pest was easy. They were responsive to my requests and offered suggestions and detailed information.
Chad P.
Sep 2016
We paid something like $1000 (could have been more) to have them close up any possible places where the rats would be able to enter the home and for 6 months of service to check traps, etc. After all that, we continue to have rats enter the home. One died in the house, which resulted in a horrible smell lasting a week, and now a fly infestation which we're just starting to under control. Imagine coming home to a basement with 30-100 large flies on the walls. Prior to hiring them, I actually caught three or four rats by setting traps myself, but they didn't catch a single rat! Their original reasoning for not being able to resolve the problem was a plumbing issue we also had, that they felt may be granting access through the sewer, but that has been proven not to be a problem. Also, we clearly told them that they looked like roof rats, not sewer rats. I estimate the damage done to my home from their lack of ability to resolve the problem to be at least $5000, and probably more like $10,000. Finally, the first person they sent out didn't seem to be very sure of themselves, and was later replaced with another person, who was more professional, but unfortunately still ineffective.
Response from United Pest Solutions Inc
"Dear Member - I am sorry to hear of your experience. As I understand it, you were able to speak with our Director of Operations this morning and that we are working on sending him out there to assess the situation first hand. Please know that our goal with every customer is to keep and build trust. Certainly, we have failed in this regard, but we are grateful for the opportunity to try to rebuild. We look forward to setting things right. Sincerely, Dan Huie Owner and CEO United Pest Solutions, Inc."
Taunia P.
Aug 2016
Very well, he arrived on time (early) performed the task and gave me a summary of his findings. There was no up sell for on going inspections. In the end no additional work was needed.
Response from United Pest Solutions Inc
"Dear Member, We are thrilled that you were happy with our service and that your comments highlight the integrity we seek to bring to each customer and each property. We will pass your kind words along to our technicians! Best regards, Dan H CEO & Owner, United Pest Solutions, Inc."
Tylor L.
Jul 2016
unknown
Response from United Pest Solutions Inc
"Dear Member, We are glad that you are happy with our service. We try our best to give each member outstanding service. Thank you for taking the time to let us know how it went. Don't hesitate to contact us if you ever notice something that needs improving. We will strive to get it done! Best regards, Dan H CEO - Owner, United Pest Solutions, Inc."
Erin M.
May 2016
I scheduled an inspection after hearing noise and chattering in my crawl space. I told them about the noise while scheduling and was informed that they didn't do raccoon removal if that was the case.
The inspector did arrive about 40 minutes late. I'll give him credit for calling to let me know due to traffic he'd be late.
I told him what was going on as far as chattering, noise and the smell from my crawl space. We went over paperwork and yes, I agreed to the inspection fee. I never realized however that within 2 minutes of starting the inspection and opening the crawl space, the work would essentially be done. He said "Yep, you have a momma raccoon and babies. I don't go down there." Ok, I get nobody wants to confront the mom raccoon but why should I pay for an inspection that no longer even included inspecting the crawl space where I knew the problem was? He proceeded to walk around the outside of my house (I'd done it already) and quickly looked in the attic (no issues) to say the house was inspected but at that point it was really just for show. I was already on the phone with another company scheduling them to come out.
While I understood the situation on not removing a raccoon, it still seems excessive to charge me a full $200 inspection fee when 5 minutes into the "inspection" the issue was discovered. A vendor providing good customer service would have recommended another company from the start based on my mention of chattering or at least offered a discounted rate knowing they really didn't provide $200 worth of value.
Response from United Pest Solutions Inc
"Dear Member - You are most certainly correct! You should not have been charged. In fact, our customer service guarantee on the back of each service agreement states that if a client is not fully satisfied, we will work to make the situation right. If we cannot make it right, the customer is due their money back! Since the time of this post, the situation came to my attention and in agreement with our policy and a phone conversation with our Operations Director, your payment has since been fully refunded. Your situation, which I actually found out about through our customer feedback inquiry, led me to realize that we needed more training on our guarantee. We have a renewed focus and I believe other Angie's List members, among other customers, will have a much better experience if something goes awry. Thank you for your patience, Best regards, Dan H CEO - Owner, United Pest Solutions, Inc."
Beth C.
May 2016
Technician was there not only on time but a little early. Very professional, knew what he was doing, courteous, explained what would be best and why, answered my questions and did the job in a timely manner. I'm very satisfied and would use them again.
Licensing
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FAQ
United Pest Solutions Inc is currently rated 4.7 overall out of 5.
United Pest Solutions Inc accepts the following forms of payment: CreditCard
Yes, United Pest Solutions Inc offers free project estimates.
No, United Pest Solutions Inc does not offer eco-friendly accreditations.
No, United Pest Solutions Inc does not offer a senior discount.
No, United Pest Solutions Inc does not offer emergency services.
No, United Pest Solutions Inc does not offer warranties.