Get matched with top flooring contractors in La Conner, WA

"I had a quote within 2 days. My card was declined by by bank and I had to approve the amount, that was thee only delay I had and it was my fault. I had to make a few adjustments to my order, and I was requoted at least by next day. Shipping confirmation came after the weekend, and I had trim pieces actually arrive before I received my shipping confirmation. Shipping actual flooring to me was curbside, I would have paid a bit more for the company to place in my driveway if given the option. Everything was palletized securely, and everything arrived without defects. Pricing came in better than expected, and better than quotes I received from other companies. Great experience, I will definitely be a returning customer."

"Not satisfied with the quality of work provided from this business with my homes carpet install. First of all they do not clean up at all after the install, leaving carpet debris throughout the carpets and house. The installers did not have strong business acumen and were not very professional, and often gave off an attitude. There seems to be a lack of accountability for the quality of customer service and quality of work the installers provide. After the carpet install there were several issues noticed including torn fibers, debris, uneven edges and poor carpet transitions. They sent the installers back out and their first response was “there’s nothing we can do about it” when showing them the issues. There were gaps in the carpets on all stair cases, which they said they couldn’t fix but did end up fixing a few of the gaps after having to advise it really wasn’t acceptable. And there is noticeable carpet transitions throughout the house where there shouldn’t be that look extremely unappealing which they did not fix. I would not recommend this company. I paid over $11,000+ and the carpet install looks horrible."

"I sent the following to the CEO of Empire Today. I also left this same review on Yelp. Please read to the end and contact me if you want to speak in person. I wish this had a choice for negative numbers. This has to be the most worthless bunch of POS I've ever ran across. The sales rep came out, all nice and friendly and chatty and measured the house. in the course of the conversation he stated he needed to add a $695.00 charge for self-leveling concrete. "We have to add it in now, because if the installer comes out and finds that the floor is uneven and has to use we don't want to come back and say we need this extra money. We put it in now, up front and then if they don't need it, great. You just call the customer service center and we'll refund it." so with all that done, the contract was for 7210.05 I signed it and they came out to do the floor 2 weeks later. I was here when the installer arrived. I had removed the carpet and padding and had the floor cleaned/ swept. I asked him about the self-leveling concrete because the floor is sort of uneven. He said that "with this subfloor he couldn't use self-leveling concrete because the subfloor was particle board and if he put it on it, it would absorb the water and puff up and destroy the floor." I called empire and asked for an itemized breakdown sent to me. They sent it via email as I asked. Unfortunately it's not itemized. So I'm calling Empire and talking to a Customer service agent and I tell her what's happening and I'm just calling to get the refund for the self-leveling concrete that they didn't have to use She said she'd have to speak with her supervisor Karen. Karen called later and left a VM saying, "Mr Gentry, in regards to being refunded the amount.... at the time of installation you did sign the paperwork that everything was done to your satisfaction. So no refund is due....." I called back again and talked with a CS agent and told her I was returning Karen’s call. Please hold a moment while I try to reach her. A few moments later the CS agent comes back and informs that Karen didn't answer but the CS agent left a message and Karen would call back. I was on my cell phone with my DR. and my home phone rang. I can see it's Empire. Before I could hang up and answer the other, Empire hung up. I checked VM and heard the Customer Service supervisor (Karen) left a message stating that she had talked to the sales rep and he said I must have misunderstood him. This was a charge in case they need to REPLACE the subfloor. I was in the room when the sales rep said this is for self-leveling concrete. My wife heard it. I heard it. Now Empire is pulling this? As far as I'm concerned this place isn't any better than buying a used car from some shady dude on a street corner. I will NEVER use this place again. I will go out of my way to make sure that no one I know will ever use company. When I get done with this comment, this is being copied and I'll send it to the CEO of Empire. And what makes me the most ******. I invited this guy in to OUR home. I offered him drinks and food and conversation and all the time he's standing in my house and lying to me. If anyone reads this or you would care to talk. Please look me up on Facebook. Just look for Doug Gentry in Enumclaw, WA. I'll tell you exactly how feel about this place."