Empire Today

This review is long overdue. From the time I worked with their sales to the completion of my project 4 months later, Empire Today was very professional and worked with all my construction related delays. They installed my new carpet and new floors excellently!

They did a great job and the price is reasonable.

Fast and good work.

Great! They were on time and professional. I'm happy with it!

I sent the following to the CEO of Empire Today. I also left this same review on Yelp. Please read to the end and contact me if you want to speak in person. I wish this had a choice for negative numbers. This has to be the most worthless bunch of POS I've ever ran across. The sales rep came out, all nice and friendly and chatty and measured the house. in the course of the conversation he stated he needed to add a $695.00 charge for self-leveling concrete. "We have to add it in now, because if the installer comes out and finds that the floor is uneven and has to use we don't want to come back and say we need this extra money. We put it in now, up front and then if they don't need it, great. You just call the customer service center and we'll refund it." so with all that done, the contract was for 7210.05 I signed it and they came out to do the floor 2 weeks later. I was here when the installer arrived. I had removed the carpet and padding and had the floor cleaned/ swept. I asked him about the self-leveling concrete because the floor is sort of uneven. He said that "with this subfloor he couldn't use self-leveling concrete because the subfloor was particle board and if he put it on it, it would absorb the water and puff up and destroy the floor." I called empire and asked for an itemized breakdown sent to me. They sent it via email as I asked. Unfortunately it's not itemized. So I'm calling Empire and talking to a Customer service agent and I tell her what's happening and I'm just calling to get the refund for the self-leveling concrete that they didn't have to use She said she'd have to speak with her supervisor Karen. Karen called later and left a VM saying, "Mr Gentry, in regards to being refunded the amount.... at the time of installation you did sign the paperwork that everything was done to your satisfaction. So no refund is due....." I called back again and talked with a CS agent and told her I was returning Karen’s call. Please hold a moment while I try to reach her. A few moments later the CS agent comes back and informs that Karen didn't answer but the CS agent left a message and Karen would call back. I was on my cell phone with my DR. and my home phone rang. I can see it's Empire. Before I could hang up and answer the other, Empire hung up. I checked VM and heard the Customer Service supervisor (Karen) left a message stating that she had talked to the sales rep and he said I must have misunderstood him. This was a charge in case they need to REPLACE the subfloor. I was in the room when the sales rep said this is for self-leveling concrete. My wife heard it. I heard it. Now Empire is pulling this? As far as I'm concerned this place isn't any better than buying a used car from some shady dude on a street corner. I will NEVER use this place again. I will go out of my way to make sure that no one I know will ever use company. When I get done with this comment, this is being copied and I'll send it to the CEO of Empire. And what makes me the most ******. I invited this guy in to OUR home. I offered him drinks and food and conversation and all the time he's standing in my house and lying to me. If anyone reads this or you would care to talk. Please look me up on Facebook. Just look for Doug Gentry in Enumclaw, WA. I'll tell you exactly how feel about this place.

IT. WAS. AWFUL. We ordered both carpet and vinyl at the same time to be installed one right after the other over several days. The departments don't talk to each other so the installation was a disaster. The vinyl had to be postponed not once but twice, all while we missed work to sit and wait for them. THEN they damaged our bath tub. After sending pictures of the damage and a quote to have it repaired, I have received no response at all even after numerous phone calls and voicemails. They will never answer their phones, no matter who you call. You can find better product, service and price elsewhere easily.

It was fine.

Went very well. Installers were very quiet considering the work they had to do.

Terrible 1- Today is the 4th installation appointment Empire missed. Every time they did that I had to take a day off from work :( you can imagine how this affected my job and I still don't have the carpet. 2- They came once and they've put in wood rods with nails coming out (to hold the padding). Since they still haven't done the installation for the padding yet, the nails are still sticking out and it is a complete safety hazard. I have a baby nephew and I am totally worried that he will crawl onto one of those nails. 3- The appointment timeslot they give are terrible. They tell give you a full day timeslot and you get booked all day. On all 4 appointments that were cancelled, I asked them to narrow down this timeslot and it never happened.

They damaged our molding around the floor. They wanted to put in this plastic trim that looked awful. They said they could not guarantee that they could reinstall it correctly. I had to have them come back three times to fix things. The strip that separates the carpet and flooring kept coming up. WE had a leak, so the money we used was from our homeowners insurance. We were beside ourselves, we had never seen such incompetence. They weren't a low ball estimate. The floor is in, it is functional to an extent but the service was just horrible.

Overall, that was pretty expensive. I'd use them again, but I'd be a lot more careful with the tile I purchase. The workers that I came in contact with were great. This is a fairly complicated job. They had to match up multiple levels of the floor. Some of the underlayment was warped or curved, they had to make a great change to make it flat. So, overall their quality of work was very good. They were very conscientious to do a good job.

The installers did not have the right tools to remove the water hoses on the washer (basic tools) and then after being there for 10 hours for the install they told us they couldn't do it. Called the sales guy who said they would do it with the rest of the flooring on the next install date for flooring ( that Saturday). The flooring guy arrived that Saturday and didn't know anything about the install in the laundry area (complete communication breakdown) and didn't have enough material and wouldn't install the vinyl either. Called Customer service and they want extra money to do the install that should have happened in the first place. Do not use Empire ever !! worst experience and I still do not have this resolved.

Two people came out and it took all day. They were professional and I contacted them and the next day they were out here.

They were good and I was happy with them. It is the second time I’ve used them and I’ve been happy. They are very professional they did the work in a timely manner, they after I contacted them.

It was all done within a day, so about 6 hours. It was much less expensive bid than the Costco carpeting I had priced. The carpeting itself was softer and it’s exactly what they promised. It is pet stain resistance and very comfortable.

It went really bad. After all the carpet was installed they told me that there was a leak and now I have to remove all the carpet, fix the problem and get all new carpet again. I highly recommend going somewhere else.

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First of all I thought that there was absolutely no way that they were going to be able to remove all of the existing carpet and install new carpet in our new home in one day.  They came out first and measured and it was 3,400 square feet of carpet!  On install day a crew of 5 guys showed up at 8:00am.  They worked so hard!  They stayed until 7:30pm and finished everything.  They cleaned up after themselves, vacuumed the entire house, and hauled all of the old carpet away for free!  They did an amazing job, we were very happy!  This was the second time we used Empire and we will use them for any Carpet needs we have in the future!

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They were very good. They came when they said and stayed really late and got it all done. They did a good job. So I liked Empire. They did a quality job. They got here when they said they would. They stayed here till the job was complete. We had a lot furniture that they had to move around and do the installation. They moved the furniture without really any complaints. They hadn't been told when they got here. But they just kind of did it. That was good. It was a competitive bid and they matched to all those prices I could find. When I did talk to them about matching the price they got back to me the next day. They came when they said. I actually had to adjust it back a little bit to suit my needs and they were accommodating. They came here at like 8 in the morning and stayed till almost 9 at night.