Get matched with top septic tank pros in Black Diamond, WA

"I had to have emergency work done on my well pump system on a Saturday. Blue Line was the only company that came out. They got the water flowing again, but could not fix the cause of the problem at that point. I now have hired them to finish the job. Very knowledgeable about wells and water systems."

"there is a quick summary at the bottom if you want to skip the details. I have received service from this company twice. The first time I had a leak in a bathtub. They removed the drain with a Dremel since it was stuck, then they were about to leave to go to home depot to get plumber's putty, but I had some so they were able to get the part quickly replaced. Maybe this is a bit of a fluke, but that seems like a fairly basic thing to have when going to fix this kind of leak. Overall it was a positive interaction so I didn't think much of it. I recently bought a bidet on amazon. It arrived and I put it in. The problem was that I couldn't connect the toilet to the wall since the hose was a different size then the wall piece. The directions wanted me to remove the valve stem from the wall and replace it with their own. I called A Advanced because when it comes to plumbing, i would rather leave that to the professionals. I had called it a hose bibb because I just didn't know what it was called. someone called me back and asked me to explain in better detail what i needed done. I explained that the "hose bibb" needed to be replaced for me to connect my toilet and that I had the part to do it. from that conversation i received an estimate for $280.87. I was at work that day so couldn't be there, but my wife was there. The plumber that arrived worked for a while on the toilet, then went to home depot to find parts, then came back to the house and worked on it longer, then finally decided that it couldn't be done. We were charged $768.14 for nothing to get fixed. I called them to figure out what happened, I called near closing so they were not able to get a hold of anyone and it waited until the next week for me to talk to someone. I found out that the plumber never received the bag of parts, it was about 2 feet away in the sink. the same plumber came out and looked at it again, and went to home depot again. I was at work and managed to contact him while he was at home depot. I was told that the problem was with the thread depth and that there was no way to install this Chinese toilet without special ordering a part, and if I wanted him to keep working on it he was going to have to charge me more money. I declined. (Its not a Chinese toilet, the company that makes them is out of California.) At this point I was beyond frustrated. I left work early, drove home, went to home depot with the parts I needed to connect, and found a perfect fit within about 10 minutes of looking. I bought a Hex Bushing 3/4 in MIP x 1/2 in FIP for $7.75. I attached it to the included hose and then attached that to the valve stem. and everything worked. Home depot made it easy to find since both connectors were the same type. I just needed to find the appropriate brass adapter. the threads on the toilet hose are identical to the threads on a US water heater. I called A Advanced back and presented my evidence. I was asked what it would take to make this right. I asked for some of my money back. I can understand getting charged for the plumber going out to my house without a full understanding of what is going on. but at no point did he ever tell my wife that he was going way over the estimate. this is the exact response i got back. "I spoke with my COO and my foreman due to the amount of time we spent on the project we are unable to provide any sort of refund. I understand that is not something you want to hear but that is our decision." _____________________________________________ to summarize: - every time this company has come out to my house they have needed to go to Home Depot during the visit. - I was charged nearly 3 times the estimate with no work done and no warning that the bill was piling up. - the plumber was never able to install the toilet despite multiple trips to home depot - I installed the toilet with a $7 adapter i found at home depot in about 10 minutes. (I am not a plumber) - The company chose to not refund me anything If a plumbing company needs to go to home depot every time they do a house call, that is a company that is not prepared at best, and a scam company at worst."

"Great. It was not an easy job but they went the extra mile to get it done. Thanks."

"The tech explained everything and was very polite."

"My elderly mother is partially blind and disabled. On November 1, 2021 her washing machine broke leaking water in her home. In desperation she called rotor rooter. Roto rooter came out, stopped the leak, and put dryers in and left. They returned a few days later to remove the dryers. The technician quoted my mother a cost of about $3000.00. My mother signed a contract but could not see what she was signing. After Roto rooter Reno removed the dryers they sent a bill to my mother for $9000.00. The contract she signed stated Roto rooter would remove walls, roofing, insulation, baseboard, tile etc. Roto rooter didn’t do any of those things. Roto rooter is price gauging and took advantage of an elderly disabled woman. Roto rooter technicians were in the home no more than 3 hours total. First my mother did not have capacity to enter into a contract as she couldn’t see what she was signing. 2 Roto rooters technicians told her the cost would be about $3000.00. 3 Roto rooter did not do the work in the contract. I believe Roto rooter is commuting elder abuse and fraud."

"James from Lee's Sanitation Service showed up exactly on time and pumped our 1100 gal solids tank. It was a quick and easy job and the price was optimal."

"16 FEB 2024. We had a TPR valve, and the pressure tank (PT) go bad on the well. My wife and I care for our severely autistic person, and we were in dire straits to restore water to our house. Beacon Plumbing from Kent, Wa (Gio) came out to diagnose the issue. It took the plumber about 15 minutes to replace both items. The plumber then states our system and pump, that is about 5 years old, is inferior to what he proposes to put in. I have a new constant pressure system that he stated runs all the time (it does not run all the time. It has a Pressure Sensor that is installed that keeps the PT and the water at 60 PSI. None of us knew this at the time, to include Gio). Okay how do we fix it. He proposed moving the PT into the garage and installing a 86 gal PT. We now know that the current system has a 4 gal but can run with a PT which can be a low as a 2 gal. He wrote up that it would be over $10K and he needed a 50% deposit of $5k. We agreed. Then he states an electrician has to come out and evaluate and just run a line from our breaker panel to the point in the garage. I agreed. The next day, 17 FEB 2024 an electrician, Alex, shows up and states the wiring has to be trenched and he showed me exactly why. He wanted to check with his supervisor for a second opinion. This person was supposed to come out on Sunday. This person, Zack, then calls and tells me it's $16K and he understands that is something not wanted. I stated I didn't want to spend $26K on the job. He understood and was going to call the company and cancel. I understood this to be done and I would just pay for the work done on the well and get a refund. I would like to just pay you for the work done and get my deposit back. And now my bill is more than the $5k deposit for some reason. A TPR valve and a Pressure Tank cost me $5100. Do not call these people at ALL!"