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"I hired TerraFirma Foundation Systems to level my home, expecting a professional job with clear communication, but the entire experience has been incredibly disappointing and costly. From the start, I hired the company to level the floors in my home, specifically to address a nearly 3-inch dip in my kitchen area, a 13x10 room. Yet after they “completed the job,” I still have a 1.5-inch dip in the center of the kitchen, and a corner of my home/kitchen that sits half an inch higher than it should be (above 0%), creating a full inch rise from the living room to the kitchen. Now they’re saying that leveling the kitchen wasn’t included in the original scope, blaming the remaining dip on my kitchen island and fridge being “too heavy” and lacking proper support—an issue they failed to identify in the initial assessment. To properly address this problem, they’re now asking for an additional $7,500, claiming this work was never part of the original job. This feels like a classic bait-and-switch tactic, and I can’t help but feel taken advantage of. To make matters worse, I discovered that they used an uncalibrated machine during the initial leveling when installing, which raised my house over an inch more than necessary, causing significant damage that wasn’t there before. Partway through the lift, they even asked me to sign a waiver to get my house closer to 0% level, effectively absolving them of any damage caused. The technician stopped mid-lift to show me the damage that was already occurring and warned that more would likely follow if we continued. I agreed to proceed, trusting their assurances and assuming their equipment was properly calibrated. I even pointed out to the technician at the time that it did not look level, and he assured me the machine was correct. Now, they refuse to take any responsibility for the resulting damage, dismissing it as “standard” and providing terms within the contract absolving them—despite them overcorrecting the home. There were also repeated measurement discrepancies, with reports showing one reading and verbal statements/emails suggesting different levels. When I sought clarification, I received vague responses and empty apologies. After all this, and nearly $30,000 invested, my floor remains unleveled. The only resolution TerraFirma Foundation Systems has offered is for me to pay additional money to level the kitchen and to wait for the overcorrected area to “settle naturally”—a process that, according to their technician, could take anywhere from two months to ten years. I hired TerraFirma Foundation Systems to fully level my home, not to leave me with an incomplete job, inconsistent results, and vague promises. If you’re considering foundation work, I strongly recommend looking elsewhere—this company has left me with extensive damage, unexpected costs, and a significant amount of frustration."

"Purchased a 1906 home in North Portland with an uneven foundation that had been patched for 60 years, but needed serious stabilization work. I contacted multiple foundation contractors in the greater-Portland area and Ram Jack was the only team that provided a full worse-case estimate that included everything that I may need to permanently stabilize the home's foundation. Other contractors' estimates were higher, omitted some of the features of Ram Jack's estimate, and involved greater excavation work around the home. While I was collecting estimates, I had multiple contractors check the levels on the house and could see the home was continuing to sink as much as half and inch in some areas within only a few months, so I knew I had to do something soon as the hotter summers are causing significant erosion to the clay soil in north portland. After paying the 50% down payment, I was quickly in touch with multiple project managers and structural engineers who were able to answer my questions as the work plan developed. I work from home and have two cats, so I was a bit worried about the noise and needing to leave at certain times during the work. Ramjack devised a plan of installing 12 helical piers from the basement and 2 outside for a small crawl space area as well as replacing most of the piers in the basement that had water damage. During the excavation and pier installation, I didn't have to leave my house at all, my cats were fine, none of the utilities ever needed to be turned off and none of the neighbors said they heard more than the hum of the generator outside; insane professionalism. The work team kept me informed at every step of the excavation and pier installation and was able to recover an inch of lift with only a few drywall cracks that I patched in a day. I could have gone further, but wanted to avoid any potential damage to the sewer pipes and stay within my budget. During the lifting, I was standing with the lead construction manager who kept me informed of every risk as we lifted the house bit by bit. During the excavation my basement looked insane with mounds of dirt everywhere, but the construction team cleaned everything flawlessly; all I had to do was a quick mop and the basement was good as new again. Overall had a great experience with RamJack; the 20 years in business shows, most everyone I dealt with had been working with them for years; the construction manager had been doing pier installation for 15 years. The work was expensive, but cheaper than the other local contractors, and certainly way cheaper than replacing the entire basement foundation. Ramjack was even able to take a few grand off the intitial worse-case estimate for solutions not needed. Glad I was able to repair my 120 year old home; here's to another 100 years. Big thanks to Pancho and Stephen, as well as the structural engineers and project managers; I'm very happy with the work."

"Chris and Joel were great, they were in and out and our water heater was rewired and sump pump wired in no time at all."

"A storm door was installed after some initial problems with the installation. Mr. Handyman followed up with a technician who had experience with door installation and the work was completed as contracted."

"I got 3 bids on painting the interior of my home - all where wildly outrageous - Val cam in with a reasonable bid and did exceptional work. This was the best contractor experience I’ve ever had."

"Of all the renovation projects we have done, this was the highest budget and level of risk we ever contracted out for, so we consulted multiple sites and read reviews before narrowing the list of professional contractors to a handful and reaching out for consultations. Alta Casa immediately stood out with their excellent responsiveness and communication, and the others gradually self-selected out to the point where we were ready to proceed. How would that translate over the course of the project? Design process: The Alta Casa team listened to our needs and incorporated them into the design, asking appropriate clarifying questions along the way. Our priorities (yours may vary): - Keep original footprint and walls intact - Increase storage, but better use of space (lose the peninsula and soffits) - Increase lighting: overhead and under-cab - Functional usability of cabinetry - Coffee bar - Baking station Execution on Delivery and Project Management: - Scope: We reached an initial agreement and everything that we decided to add was appropriately and promptly covered with a change order. - Schedule: Coordination of subcontractors executed well, work was done in sequence without dependency-related problems causing delays or rework. - Budget: The budget grew as we added and communicated prioritized items, but always under control and confirmed. - Communication and Coordination, Adapting to Changes: We all know that "little hiccups" happen, and you never know what you're getting into until the walls are opened up, but the frequent and open, honest dialogue enabled us to discuss what was learned, define options, and make the choice with which we were most comfortable. - Skills and Materials: Top quality, see for yourself in the photos. Final review together to confirm successful completion and satisfaction. Summary: Being without your kitchen for several months is notoriously stressful. The team at Alta Casa, their subcontractors, and external referrals were all extremely professional and repeatedly went above and beyond to deliver us an amazing result. I would choose them again in a heartbeat, offering my highest recommendation. If I could give them 6 stars, I would. They were that good. If you are in that spot, trying to choose a contractor you can trust to deliver your project, give Alta Casa a chance to win your business."

"The work came out gorgeous! Julien really listened to what I wanted from the space and it turned out even better than expected. It also really increased the amount of usable space in my house. I'm really happy with how everything came out!"

"Terrific! On time, on budget, and did the extras."

"Great work! Communication was rough at times but other than that, highly recommend"