Legacy Glass
About us
We are your local independent glass professional, proudly serving the entire Portland Metro area for over 35 years. We are a second generation family owned and operated business, and we have the most professional, experienced and meticulous technicians in the industry. We Install One Way. The Right Way! Please give us a call. We come to you. Additional DBAs - Oregon City Glass Inc, Formerly Glass Doctor. Award winning.
Business highlights
Emergency services offered
45 years of experience
Services we offer
Auto glass.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8108 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 10% | ||
| 2% | ||
| 0% | ||
| 1% |
Showing 1-25 of 108 reviews
NANCY S.
Aug 2020
It was great
MICHAEL B.
Dec 2016
Very well. Randy took extra care to preserve our window's 1910 wood frame.
Edward G.
Dec 2015
unknown
Response from Legacy Glass
"Hello, I see we replaced some double pane glass units in your home. Thank you for taking the time to review your experience with us. We appreciate it."
William G.
Jul 2015
From estimating to scheduling to completion, everything went extremely well. We were very satisfied with the outcome.
Response from Legacy Glass
"It's so nice to hear you are happy with our service. Please keep us in mind if we can help you with any projects in the future."
CRISTIN V.
May 2015
Legacy Glass was punctual and extremely professional. Got the work done quickly.
Response from Legacy Glass
"Thank you for the wonderful review. We appreciate your comments and your business. Please give us a call anytime if we can be of service."
Linda K.
May 2015
unknown
Response from Legacy Glass
"Thank you for the excellent detailed review of your experience with us. We are very happy with the end result of your install. We appreciate you taking the time to review our service as it gives us a chance to comment. You had an interesting situation that we are seeing more of recently. A shower enclosure without a door. It was a fun project for us. We appreciate you as a customer and we always appreciate referrals, so thank you for that as well."
Renee U.
Mar 2015
Person on the phone spent A LOT of time with me explaining the process. They did a great job. I have a crack again and they are replacing at the end of the year guarantee. They even recommended I wait until it's almost up almost a year in case I get another crack.
Response from Legacy Glass
"Thank you for taking the time to write such a kind review. We appreciate it."
Arlene S.
Mar 2015
I picked up the glass when they called to say it was ready. I felt they were able to get it made up in a timely fashion. The panel size was accurate, and I was able to replace the glass with no problems.
Response from Legacy Glass
"It appears we may have fallen a bit short on our interactions with you. If you would like to give more details on how we can do better in the future, please give us a call. We always strive for A ratings."
Paul A.
Feb 2015
Driving my Corvette on the freeway when out of nowhere a rock struck my windshield at the lower part of the shaded area, driver's side. Large pit and spiders. I thought I had had it and learned a new windshield would be about a thousand. Tokk it promptly to Glass Doctor. They repaired it on the spot and it is no more obvious than a small spot of dirt.
A year ago, the same outfit had replaced the upper window on my Suburban when the plastic hinge wore through. Excellent service and I have had no problems with this.
Response from Legacy Glass
"Thank you for the glowing review! We appreciate it."
Kathy C.
Jan 2015
unknown
Response from Legacy Glass
"Thank you for the wonderful review. We appreciate your business. Please call us again anytime."
G B.
Jan 2015
We had a very good experience with them. They were very thorough and went over everything real well with us. They completed the project in the time period that they said they would. They got on the phone with our insurance company to get the insurance in place.
Response from Legacy Glass
"Great! We appreciate the review. Please call anytime, we would love to work with you again."
CLAIRE L.
Oct 2014
They do great work. They are very responsive, polite and efficient.
Response from Legacy Glass
"Awesome! We are so glad you are happy with the inserts. We thought they turned out well. Thanks for taking the time to give us a review. We appreciate it."
Briana C.
Aug 2014
They quoted us two weeks and it took almost 5 to get the door. We had an appointment for the middle of the day and they called the morning of to cancel because the glass was not correct. They blamed it on a "vendor" and would not take responsibility for the delays and mistake. Both my contractor and I had to speak to them repeatedly and they kept stating it was someone else's fault (the vendor's vendor) even though I ordered from their showroom and paid them. They installed it this morning and after asking several times for some type of compensation they gave us a 75.00 credit. If they would have just taken responsibility for it in the first place and been considerate of my work schedule too then it would not have been such a big deal. The customer service was poor.
Response from Legacy Glass
"Sorry for the delay in responding to this review. Unfortunately I was unable to locate the reviewing party in our database as there was no purchase under this name or address. After speaking with the staff, I was informed that this job was contracted and paid for by one of our general contractors and that is why I was unable to locate it. We are sorry to hear we were unable to meet your expectations. After reviewing the job with our staff, it seems that there were some miscommunications that could have contributed to the problem. The first being a 2 week timeline. Yes, 2 weeks for standard doors is accurate, but when you chose a glass option that was custom (very custom), that timeline changes quite a bit. A custom glass option is never 2 weeks. If that was not properly conveyed to you, I apologize. The second issue is the custom face bevel. This is an option that has been offered by our supplier for a long time, but in our experience is rarely chosen. So, we ordered your door as we do for other clients multiple times a week, leaving it up to the supplier to fulfill the order and ship the completed and correct item to us. In this instance, the supplier elected to sub contract the face beveling of the glass. This is their production decision and we have no say in the matter. Unfortunately, the bevel was not completed to spec and was rejected by the supplier. This delayed delivery to us (twice) and installation to you. We notified you of the problems as soon as they were disclosed to us. We did, unfortunately contribute to the problem when we broke our own policy by pre-scheduling your install. This is against company policy for this exact reason. When we pre-schedule, we are depending on our vendors products to arrive on a future date, correctly manufactured and undamaged in transit. Sometimes, all three of these criteria are not met; and that irritates clients and it also muddles up our schedule. We have to scramble to find another job to fill that time frame, or we have to send the techs home if we cant short notice an appointment. So, let me assure you, no one here is happy when a supplier goofs, but we roll with it because we have suppliers that manufacture exceptional products and they are reliable 99% of the time. As far as “taking responsibility” for the delays; that’s kind of hard to do when we have zero input on their manufacturing processes and shipping. We do, however, often take the blame, as we have here."
Virginia H.
Jun 2014
unknown
Response from Legacy Glass
"Thank you for the nice review. We appreciate it!"
Jeremy B.
Jun 2014
unknown
Response from Legacy Glass
"Thanks for the nice review, but we did not do this work for you. We quoted it for you, but we did not hear back."
Elise D.
Jun 2014
.
Response from Legacy Glass
"Thank you for pointing out our 24/7 emergency board-up service. Most people are unaware we offer that. Glad we could help during the difficult time after your break-in. Thanks for the positive review."
Daniela T.
Jun 2014
It was great. A rock hit my windshield on the highway on a Sunday and I called my insurance. They referred me to the Glass Doctor and since my car is new, they asked me to stop by their shop so they can check it out and make sure they order the correct parts. I went back on Monday to drop it off and they were so nice to give me a lift to work. I picked the car up in the afternoon and it looked like new. I hope I don't have to replace my windshield anytime soon, but if I do, I'll gladly go back again. Nicest service and great repair work.
Response from Legacy Glass
"Great to hear! Thanks for the wonderful review, please call us again anytime."
Sarah T.
Jun 2014
unknown
Response from Legacy Glass
"Thanks for the great review. We appreciate it!"
PAULA D.
Feb 2014
.
Response from Legacy Glass
"It was a pleasure working with you. Thanks for taking the time to review our company."
Susan K.
Feb 2014
Since the car was so new a generic windshield was not available but they found a dealership windshield and had it in 24 hours. Val was unbelievably helpful and patient with walking me through the procedure and insurance app.
Response from Legacy Glass
"Thank you for the great review and for recognizing Val's efforts. She really does work hard for every customer. Please call us again anytime."
Joan H.
Dec 2013
Over the weekend, I sent an electronic request for service. First thing Monday morning I received a call to schedule someone to come look at the window. They came Tuesday morning and determined they could fix it on the spot. This window is very awkwardly placed and can't be accessed from inside the house. They got the job done quickly and thoroughly. Everyone was friendly and professional.
Response from Legacy Glass
"Great! Its nice to get feedback regarding your glass project. We're glad you were happy with your experience. Thanks for taking the time to comment."
Linda S.
Nov 2013
I have used Glass Doctor several times in the past to perform the same type of repair, including replacing all window screens with new screens including screen frames. They are very prompt in responding to calls; often they can come out the same day as the call. Remade windows are installed within a week of their removal. I'm extremely happy with the quality of the replacement windows and of the personnel at Glass Doctor.
Response from Legacy Glass
"What a GREAT review! Detailed and specific. We appreciate it! We are so happy you took the time to share your experience. You were a pleasure to work with, please call us anytime."
Judi V.
Aug 2013
Really went quite well. I was initially surprised that the cost would be as much as it did was but when I balance the cost of replacing siding and repainting for window replacement it was still a good deal. They did help by offering an annual membership that reduced the cost. They were very conscientious about coming back for a re-measure before they came out with the glass. And were kind enough to move a piece of heavy furniture and put it back when done. They are only one of two who actually sent out a thank you for my business.
Response from Legacy Glass
"Thanks for taking the time to write this nice review of our service. We appreciate it and appreciate you choosing us for your mirror project."
DAVID K.
Jun 2013
They were wonderful! They were busy and had to come back a few times, but the quality was super! We were very pleased!
Response from Legacy Glass
"So glad you are happy with the final outcome. Sorry for the return visit during the initial measuring process. We just wanted to be sure it was right as it was a somewhat complicated layout... and we are glad we did because it turned out great in our humble opinion. :)"
TONY G.
May 2013
Everything went well. They were very pleasant, had excellent customer service, and charged reasonable prices.
Response from Legacy Glass
"Thank you for the rave review. We appreciate it!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Legacy Glass is currently rated 4.8 overall out of 5.
Legacy Glass accepts the following forms of payment: CreditCard
Yes, Legacy Glass offers free project estimates.
No, Legacy Glass does not offer eco-friendly accreditations.
No, Legacy Glass does not offer a senior discount.
Yes, Legacy Glass offers emergency services.
No, Legacy Glass does not offer warranties.