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"Belleview Builders offers professional services with clear communication while being punctual. Would highly recommend for the wide variety of building services offered."

"as advertised"

"Beware of Dollman construction, also doing business as Essential Improvements in the Roanoke, Virginia area and beyond is a company to avoid. They employed somewhat dirty practices in my opinion and while it may not be the fault of Dollman himself, the guy I was dealing with was Tracy White, design consultant. Ironically, he's no longer with the company. If my situation had contributed to that, Dollman made the right choice in getting rid of him. While I have copious notes as to what happened here, for the sake of the review, and my fingertips, I'll do my best to keep this brief. I was looking to get a workout building built (16x20), concrete flooring, walls, lights, etc. Tracy guesstimated they could do it for within 65k while several of the others I had gotten quotes from were north of 80k. His confidence gave me confidence and that was my biggest mistake. He wrote up a very quick design contract/commitment where I had to provide a 5k deposit and if they came in above 65k, I'd get my money back if I didn't want to proceed. I signed it, this was my second mistake. The agreement I signed didn't have enough parameters written in, just that they had to deliver a workout room / building conceptual design for a project within a 65k budget. A couple of months went by and I had met with Tracy White and Jimmy Dollman once to go over the initial design, after my signoff the quote would be provided. Jimmy was unaware that we had this agreement and the budget was 65k and it was never brought up in our face to face meeting. We just discussed the design, changes I would want and some recommendations he had for me. Price was never brought up but the quote would be coming. Some weeks later Tracy asked if he could stop by with the quote and I of course was fine with it. He came over empty handed, I invited him in and he told me it was going to be 92k. I asked him why, he said that it would have been 65k base cost with no profits if they were to do it for themselves. The 92k was because of the distance between them and myself. I told him it was odd because he had confidence they could do it for 65k. He nodded and then said that he didn't want to tell me over the phone, text or email and he felt I deserved a face-to-face meeting. I reminded him of the agreement, he said he had it but took a picture anyway and said he'd talk to Jimmy about returning my 5k. Within that same week Tracy reached out and told me that he spoke to Jimmy and was told that they can do the project within 65k but obviously some things would change. I told him not to bother and just refund my 5k. He responded with things along the lines of "you can't expect us to work for you for months for free" and "the 92k was because of all the things I wanted". That's simply not true. This left me feeling gutted because at this point I didn't want to use them anymore and what would this design look like? No walls, lights, ceiling or roof? I had some options, but I wasn't going to chase it too hard, however the route I decided to take was to email Jimmy Dollman directly, take accountability for the mistakes I feel I made, mention that I felt Tracy didn't communicate openly or honestly with me, him and/or his team. There was some lapse in communication beyond me and my control. I proposed that he refund $2500 to me because I didn't want anything for free, however I still wanted the agreement to be upheld with honesty and integrity. Dollman never replied to my email but in a separate email communication with Tracy asking where this magical 65k quote and design was, he told me that he spoke to Jimmy and understood I wanted $2500 and then to terminate our relationship. I told him I still wanted that if they were agreeable. He said they were and I'd get the check within 2 weeks After 2 weeks I didn't get the check, I called Dollman, I spoke to someone else there, gave her the background and forwarded the emails. It was at that point I was told that Tracy was no longer with the company. That's a small victory. I had to followup again after Labor day weekend 2024 and they finally sent out the check, it's deposited in my account and while I'm not happy, I'm content. Beware of these dirty practices and keep your head on a swivel. Go with a company that doesn't require a design agreement. Get a detailed quote without that and go from there."

"Until the past few weeks, I would have left a 4-5 start review for Exterior Source. The office staff and work crews have been very friendly and helpful. The house we purchased has Leaf Guard gutters on it, and I’ve had the company do a few repairs related to water damage and damage prevention for a total of roughly $1,200. Recently I had a corner on my garage with wood rot. I also had an issue with a leak over our kitchen window. In order to preserve the Leaf Guard warranty, I called Exterior Source first, for a quote. This is where things went south. The quote, after a discount, was $1,700. The issues were as follows: 1. A leaking corner joint on the gutters – Caused the rotten wood on the garage. 2. A water diverter that was too short – Causing water to flow around it and leak in the kitchen. I requested a call from the owner, and got a call from Kristian (the sales manager). I explained my frustration with the quote and was told he would call the following day after he’d reviewed the quote so we could discuss further. I didn’t get a follow-up call. Fast forward a week or so, and I got a follow-up call about my experience with the sales team. I shared the experience and the fact that I didn’t get a promised follow-up call. I was told these notes would be shared with the salesperson (Dan) and his manager (Kristian). Still no follow-up. I did schedule a cleaning with Exterior Source, and got another follow-up call. I explained that I wasn’t aware the cleaning had happened and that I knew I had a leaking corner and I needed it repaired. I thought that was being scheduled, but I heard no more about the issue. I decided to have the wood repairs done by my handyman. A couple of weeks later, handyman is working through the repairs, and explains the corner joints are leaking. By the way, we had 3 corners with wood damage, Dan only found one in his inspection. He asks if he should reseal the leaking corner pieces and I called Leaf Guard to ask. The lady I spoke with was super nice and had someone out the next day to reseal the corners. I explained I was having repairs done on the wood behind the gutters but I wasn’t warned that the gutters could not be altered at all to keep the lifetime warranty. At this point, I’m happy. We’re back on track to Exterior Source being a customer focused company, despite our minor issues. When Jake came out (super nice guy) I was told I no longer had a warranty on my gutters, because he noted screws were replaced on a corner piece and a downspout. Keep in mind the work not performed on this visit was running a few beads of caulk in the leaking corner pieces to stop the leaks. Exterior Sources offer is to come out and rehang the gutters (none were removed in the repair), and reseal the corners for $300 to reinstate my warranty. Great service is easy when things go well. Companies that put the customer first when things don’t go as planned understand the value of a customer. The current leadership at Exterior Source seems to need a lesson in taking care of customers."

"Terrible customer service experience over a job that took twice as long as originally planned. I left messages for weeks and weeks for management to call me back. When I finally did get a manager on the phone they were argumentative and unapologetic about my frustrations. It seems like this company has too many customers and not enough staff to serve them. Very disappointing-- especially for a local company."

"We could have not asked for a better company to do this job. They were very professional and exact in all the work they did. We love the new screened porch and deck and could not be more pleased. They did a wonderful job and always kept us informed with all things going on or if any changes that needed to be made. We would definitely have this company to do other jobs for us. Would not look at anyone else."