Benjamin Bear Associates / O.L. TURNER & Sons Inc.

"Why has the response I created for this syllaborous Slanderations not been Posted ? To continue to allow this clients Defaming opinioins without backup of my truthful and factfull response being posted is only to allow his actions of mean spiritedness and defamation to grow.. I expect better of Angies List !"

"This Getleman is another Fine Angies List Member who has elected to fail to tell the entitre matter of truth This gentleman was offered a FREE ESTIMATE.......HE DECLINED !!!!! HE asked for a FREE Consultation,,,,,Free Consultations ere Only given at OUR CONVIENANCE,,,and within 10 miles our base at Roanoke Airport ! HE resided over 25 miles away from our base The Client DEMANDED A FREE ESTIMATE to meet HIS SCHEDULE ! HE refused to wait until last week,,when I was In Blacksburg doing other work !!!!!! Week of October 8, 2014"

"Unfortunately , this Client is an Immigrant who does not fully understand American Customs or proceedure. This client purchased a Big Deal Special and the deal while supposed to be handled in One Visit to the clients required 3 trips at two seperate times . The Client refused to pay for services She ordered , refused to compensate us adequately for attempts to locate parts for a special order need she required, and refused to allow work which needed to be concealed behind walls to be performed ! All in ALL , she was a BAD Customer all the way around and NOT someone I care to do work for in the future"

"I truly appreciate the clients grade and the Good reccomendation . I do NOT understand her comment that she paid 300.00 for plaster materials however. She purchased a $ 239.00 Big Deal ,and paid Me , $45.00 for plaster materials , compound & gauging plaster .Perhaps she is commenting about the repair total cost ? I can only assume a mistake was made but nothing to get alarmed about and will say no more about the matter . She was a Very Kind Lady , recuperating from a heart problem with some very nice pets and I enjoyed doing her repairs ."

"(Member name removed) is incorrect when He states that we charged Him for an estimate . He Never Paid one cent nor was any deduction made from the time that was purchased . He purchased 2 men for 2hrs , he received 2.75hrs of labor by 2 men...an extra 45 minutes of time for completion of his project.....which was more complicated than expected , at NO additional charge . Seems that somedays , you just cant please anyone."

"I would like to start by saying that I am Disapointed that I could NOT meet this clients need. I have been in business for over 40 yrs. and Pride myself in exemplary service and attention to detal , but MR [member name removed], has failed to disclose the entire truth in this matter. Yes , he did purchase a Big Deal, and Yes He Did call our office ! It so appears that in his zeal to make a purchse , Mr [member name removed] Failed to read and fully comprehend the Details of his Purchase ,as he desired Us to perform jobs that were prohibited in the details of the deal . The Deal specifically stated NO Roofs NO Hiegths above 8 foot and MR [member name removed] desired for Us to make repairs to a light or lights that were 15 foot above Ground. He relayed this info to my wife on his first call, and when I received It , I did NOT give it 1st priority. Unfortunately, This is where I made my a mistake, because, at 9:00 am the next morning Mr [member name removed] called the office, raising cain, etc etc. My wife informed that I would need to call him backwithin 15 minutes, and when I did, HE let me have it! He informed me that we operated a lousy organization, we were Inept, Not geared to providing service as advertised etc , etc . I then asked Mr [member name removed] what He requested, He responded, to which I then informed him, that his request could not honored as it was was prohibited in the details of the deal. At this point , He Exploded,,,, and began to read aloud the details of the Deal to which I patiently listened. When he reached the last detail ,, He read aloud, NO Roofs , No hieghts above 8ft..... He became somewhat tongue tyed and rambled on, in complaint of similar style to his written & published comments I am not certain that Fully understand all that he is saying , But I will aplogise for not being able to meet his needs and demands as no business survives without pleasing their Clients ."

"Unfortunately , things do not always Progress our Proceed AS PLANNED ! As we proceeded on the Home Service Change , we encountered many difficulties with the existing house wiring that were NOT anticipated ,nor could they be planned for . Many of the difficulties had been created by previous electricians attempting to perform what turned out to be Sloppy work , that we only understood once we began to unravel the circuits . Needless to say, these encounters slowed down the process considerably as we could not proceed until the problems were solved and problems were defeated . Once we were able to get through and over the hurdles presented and solved , the many problems that existed finally disappeared and we able to close out the job . Attempting to explain the scenario's to some one who does not understand the complexities of an electrical system proved to be fruitless, so we stopped trying to explain ourselves and the existing problems. We also constructed a NEW deck , and the construction requirements for Decks had also changed ,therefore We had learn the new spec's which created a time lag in construction in order to meet the NEW Code requiremnents . All in all , a new learning experience for ALL involved ,but a final conclusion was reached much to everyones delight"

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"This project was typical of most small home problems,,, Cold winter Air was blowing into the Home around the Front Door entrance,, creating a draft , and loss of Heat The problem was resolved by simply installing New WeatherStripping around the door opening . The client has an address of Vinton VA , although she lives nearer Bedford County VA. , than Vinton VA. The COSTS were kept at a Minimum by employing the following techniques . Her problem was looked at , when we were in the area, on another call,,therefore , NO Special trip required to survey Her problem and Diagnose the best repair solution . The Repairs were made as we traveled back to another project in the area , thus resulting in NO Additional Service Costs to the Client for picking up and obtaining any materials required for her repair . Not All problems are resolved as easily or as inexpensively as this repair , but we'll do our absolute best to resolve your problems in the same manner !"