Get matched with top glass block pros in Troy, VA

"I needed stucco repair work on an old chimney (and other spots). Grady was meticulous and thoughtful on what approaches and materials would work. Throughout the project they allocated sufficient time for each treatment to cure and inspected the work before proceeding to the next step. Grady started the project with no money down and only required ongoing payments for materials until the project was well underway. The final payment was due only after they did a final inspection. Total project cost was also below other bids."

"Made an appt. with Castle Rep, James, for 17 windows and vinyl siding. He spent 1 hour talking about how great his company and windows are before finally getting down to the issue. We were told that CASTLE makes and services their own window, with all the best technology and technicians available. The price per window for energy efficient came out to over $1,200 per double-hung window! And since they make their own products, we could not find a way to compare quality and price with other manufacturers. But his per-window price exceeds the average price of $500-700 by A LOT! When we balked, he made a call to his "manager" to see if we qualified for a "special promotional" discount. If we were to commit right there on the spot, we would get an additional 10% off! Still way to high. We said we would think about it (he got sad and snippy), and that we wanted to hear about the vinyl siding quote before we made any decisions. He told us he could not give us a siding quote until his company did an "eagle view" measurement, which would require another appointment! We had no intention of sitting through ANOTHER high-pressure appointment. High pressure, long-drawn out presentation and he would not leave us with anything in writing! No brochures, prices, nothing! He refused to put anything in writing and we could not have a break down of labor and costs. I even asked him if I could have a copyhh of the window warranty and he said "only if you purchase right now." And they did not come prepared with references or previous job locations! When we further researched the company, we found they did make very excellent products, but the #1 complaint was by far that they did not honor their lifetime warranty and that customer service was horrible. In the end, we chose not to do business.."

"Went above and beyond what was asked. Would definitely hire again."

"The piping under our sink had been leaking for some time before we bought the home, and the previous owners had covered it up with a ?false floor? and tiles to hide the damage.  We contacted Mr. Palumb and he came over and gave us an estimate to repair the damage. We decided to go ahead and re model the kitchen, since the repair work was going to be extensive.   We trusted Mr. Palumb and were happy with the price and his suggestions.  Mr. Palumb finished up the work in a month and informed us that if anything were wrong with the work, that he would come back and fix it.  He said to make a list, which he referred to as a ?punch list.? We were happy that the kitchen was done and the nightmare plumbing issue and water damage were resolved.  After the work was completed, we began noticing a couple of flaws in the kitchen. We also noticed that in the sun room behind the kitchen, there was exposed piping; Mr. Palumb had removed the wall outside to gain access to the piping, but did not cover it.  Additionally, debris and a large segment of drywall were left in our sun room.  After contacting Mr. Palumb about these issues, he gave us a date that he would come back and fix the kitchen.  My husband took a day of leave for this project, and Mr. Palumb did not show up.  We called him again and scheduled another day for the project, with myself taking time off from work.  When he arrived, he fixed what needed to be fixed, which we were generally happy about it. When I asked about the exposed piping, he said that he would have to buy a whole roll of insulation for just a tiny piece, so it would be better if we did it ourselves.  He also cut a hole in the drywall to place a shut off valve for the outdoor pipe.  He told us we could put a panel over the hole to gain access to the shut off valve.  Unfortunately, the hole was too big for any panels found at the store and required a drywall patch job and re-cutting of the drywall to fit the panel, which we had to fix ourselves.  Mr. Palumb also left a mess in our sun room, which included a large amount of sawdust, nails on the floor, building debris, and dried caulking on the brick floor.  Today we discovered some leaking under the sink.  When we investigated the leak, we discovered that the pipe Mr. Palumb installed had a crack!  We are now cleaning up the area and figuring out how to repair the damage0
Image of the pipe that was used after the installation of new sink in kitchen. New leak started in gaps in the pipe.
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"He was prompt, he stuck to his estimate, and the price was reasonable."

"They were good. They were pretty fast and came on time. My overall experience with them has been good."