Charlottesville Glass & Mirror Co

I quickly was able to have someone come out to assess the job and measure the door. I was impressed that he immediately knew it was a Pella door and pointed out that the construction made replacing the glass easier than with some other Pella models. The glass had to be ordered, which was estimated to take about 2 weeks, but took closer to 4--possibly due to holiday season. Wasn't a problem for us, and the replacement work was done professionally, with clean up of all materials and even replacement of the decorative film over the glass. Would definitely hire again.

Very efficient and frendly people. Even removed shoes on entering and carefully cleaned each window. Excellent work.

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They did and excellent job and got the units repaired within one day's time.

The service went great.  They were fine but I barely saw them.  They were fine.  I have no complaints.  They came twice.  They fixed one screen.  A tree had fallen from the big windstorm the day after they left and I was talking about the same screen that got smashed.  They took care of that.

Ordered a piece of glass to be cut and picked up at CG&M. It was ready early, and I put it in my car without checking for cracks or damage while I was still in the store.  Normal store policy is no returns, and ensure that it's checked before leaving the store, which I understand completely due to the nature of the business. When I got home I discovered a slight crack in the glass, and called to alert the store. I spoke with the owner who explained the policy, and I told him that I never saw the signs at the counter. He suggested that I return the glass to be recut, and even offered to provide a more durable product, and soften the corners without additional charge.Great customer service, above and beyond!

This was my first visit to CG&M, and will definitely return!

I made an appointment with CG&M after another local vendor, highly recommended on Angie's, refused to even give an estimate. I'm glad I went with CG&M!
They arrived when scheduled to take measurements, and later that same day I got an estimate - about what I expected.
Today they arrived in the morning and lifted the window out (VERY heavy), and put cardboard over the hole.  They returned in the afternoon with the reconstructed window and installed it in less than 10 minutes.  Be aware that they reuse components of the existing window to cut costs and to ensure that the look will be consistent.  Mine looks great, and it started off in pretty bad shape! 
The only down-side of my interactions had to do with scheduling.  They had originally told me "this thursday or friday," but never called to schedule an exact time. Fortunately they are VERY good about calling to confirm, so we caught the problem.  On the day of installation (today) they showed up an hour early to remove the window; fortunately that worked great for me, but it could have been bad. They were also late to re-install in the afternoon, but again they were very communicative, calling twice to let me know what was going on.
Just a little administrative refinement on their end to deal with the scheduling snafus, and you'll never have a cause to complain!  They did a great job, and I'm happy to recommend them to anyone.

I am a recent widow. My husband passed on March 30, 2012 of terminal cancer. My 6 year old son is grieving and became angry one day. He took his woody toy (from toy story 3) to the window, and broke the window. The window is two pane. Only one pane was broken. My brother who lived in this same house, and broke the same window 1.5 to 2 years earlier, told me to call CGM. He paid $170. I called CGM, and was told that I would have to bring in the window to save money.  I was told that it would cost $345 and this included them boarding up the window. Because I am alone, and have no one to help, I was at the mercy of CGM. I called my brother just to confirm what I thought he'd said earlier -- that they came to him, took measurements, and returned with the glass and installed in it into the window. My brother said that he never TOUCHED the window. . 
I decided to go with CGM, believing that once they saw the window, it would have to be the same or a very similar price. Two gentleman came out. One commented, "oh this isn't a unit" this will be easy. I had no clue what the terminology meant, but asked if that would change the price that I was quoted. The service man looked at the order form, and  told me that I would pay at least HALF of what I was quoted. This confirmed exactly what my brother said that he had paid. I was so relieved. 
They said there was no need for them to board the window up, because they could just slide the screen on it, and return with the window within the hour. 
Approximately one hour later, they returned with my window, and installed it. The serviceman gave me the bill, looked down, and  shook his head. I looked at the bill and saw that it had not been changed.  I asked him why they didn't adjust the bill.  He said "I'm sorry...I asked them twice to recalculate the order...they wouldn't do it." He really looked sorry and I could tell that he felt that an injustice had occurred.  I asked him if he wouldn't mind if I called them, before I signed the order.  He said "no, I'd do the same thing."
The clerk told me that she didn't know why there was a difference, but the employee who priced the job was a 20+ year employee. The clerk said that she was not able to find my brother's sales order. I gave her both his name and my sister-in-law's name, and according to their records, the sales order was not in the system. Unfortunately, my brother had not kept the receipt.  I explained that what my brother paid was in line with what the serviceman said I should pay. I spoke to two clerks. Each clerk said "he (the serviceman)-- had no right to tell you that...he doesn't know about pricing... ." My response was,  why wouldn't he know? He does the work, sees the orders, and completes the payment transactions as part of his job duties? They never changed the price, and I was stuck with paying $200 more than what I should have paid.
At one point I was told that the $200 was for labor. Really?!! $200 for a very quick job. The two guys weren't here for a half hour total. They were very experienced, and removed the window, and reinstalled it quickly.  Oh, and now I know the reason CGM took my credit card information before I even had the work done. I thought it was very odd that my credit card number was taken BEFORE the work was completed.  I asked about this, and the clerk told me that I would have the option of paying by check after the work was completed, but that they needed my credit card information in their files.
The serviceman was HONEST, and I applaud him for that. I just hope that CGM is not so unscrupulous that they fire him for telling the truth. It's a sad day when companies just rip people off as if it's a sport. Times are hard. I should know. 

The windows were good but it took a very long time to get them.

From the moment I called CGM i was met with an unfriendly and very rude woman who answered the phone, Ila. She kept interrupting me while I was trying to give her information about the job and where we live.

Despite her rudeness and surly attitude, she managed to get the repairman to my home on the appointed day (although late). He did the job, but needed new rollers to complete the sliding glass door job, so we arranged for him to come back to put them on once they were delivered (they had only one in the shop, and we needed two, so they ordered one).

He came back on the appointed day and when he left presented me with a bill for $360.35! The job didn't take him an hour, both visits totaled. I called CGM and asked if they could please provide a price breakdown and was told "no." I asked why, and was told it was "company policy." Incredulous, I said "I paid the bill!" Still no.

I asked to speak with a manager, was put on hold, and was told the breakdown was as follows:
$320 labor
$12 gas surcharge
$28.35 parts

When I asked for an hourly rate, I was told again, "no. company policy." $320 for maybe one hour's work is UNBELIEVABLE. So if you want abuse from the moment you call someone (who YOU will be paying); if you don't mind paying an EXORBITANT amount of money for a simple job that takes very little time, then call CGM. You will get abused from the get go, and you will be charged like you are Donald Trump. If not, then call ANYONE else in town.