Riverside Heating and Air Conditioning

They did a very good job and we were very pleased. We would recommend them.

I am very pleased with them.

They've been taking care of my parents for me. They are courteous and prompt. The put cloth on their feet not to track anything around. They are quick and responsive.

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They're great. They also have the maintenance contract on the system. When we moved into the house they were the people servicing it and we decided that we would continue to use them. We got a choice to get a new furnace because it was quieter and they also did some duct work. They were wonderful. For this area where we live, the price was comparable to another local company and even considering the quality of the unit I think it was right on target.

We had our ancient oil-fired boiler replaced with a natural gas, modern unit and separate hot water heater. On the one hand, it seemed like anything that could go wrong, did go wrong. On the other, we are very happy with the end result. The reason for my excellent rating is that this company responded to all of the issues quickly and decently. When a water leak under the house and another issue caused us to be without water (and hot water) for a night, they sent us to a hotel and paid for it. The owner, Andy Anderson, is a stand up guy. The (many!) extra pieces of work that had to be done (some possibly caused by the workers, but equally possibly due to old piping in a 96 year old house) were done at no extra cost to us, because he stands by his company, the quality of work, and cares about his company's reputation. If one guy didn't know how to do something, another was sent to deal with it, and make it right. Andy saw to the final check personally, which meant a lot to us- the end result is a perfectly functioning boiler and hot water heater. We would highly recommend this company and we are very happy.

I last used them a couple of months ago. I have a service contract with them. They come out twice a year.

Everything turned out well in the end. They had a few problems on the way but they fixed them. We’ve had them out for different things like the furnace, air conditioning and things like that. The main problem this time was, it wasn’t the same person that came out each time. One person made a mistake and then someone else had to come out and fix it. The person who made the mistake should have noticed they were doing something wrong. I don’t know if they were less experienced or if they didn’t pay attention or what it was. When we called and said there was a problem, they did get it corrected. They sent out somebody I guess with more experience and he took care of it. Overall I’m happy and would use them again. They did our furnace several years ago. I haven’t called or compared their prices to anyone. I have talked to friends who have had similar things done and they said the price is probably about right. It wasn’t a very professional way to did it though. I would use their services again in the future.

See above.

Andy came out personally and inspected the unit then he made recommendations and gave us an estimate. We chose to have the repairs v. a replacement and it has held up beautifully. He told us who he would be sending to make the repairs and when; and they were right on time and very professional.

I am extremely satisfied with the cooling unit and do not regret using Riverside Heating & Air Conditioning to service my heating and cooling needs.

AC unit developed a leak. Riverside charged $85 for an initial service call and said we needed a leak test. They came back and charged $135 for the leak test. They then determined we needed a new coil. The coil was under warranty, but they wanted $575 to install it. Enough of that. We went to one of their competitors and they obtained the part under warranty and did the install for $249.50. I have the maintenance records for the home and went back over the four year period since it was built: 2003, replaced compressor on heat pump. 2004, the heat pump lost freon and needed to have a leak test done. 2006, This problem with the AC unit. I recommend people shop around before contacting this company for any service.

They came shortly after I called them for service. I really liked the men that came out as they were friendly and respectful of my home. They let me know what they were doing and what needed to be done. I really liked the service that they provided me.