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"They did great!"

"Joe, came to my home to because I had no water. We had agreed upon 8:00 am he text and said he would be there by 7:30. When he arrived I showed him the garage where the house equipment was located. The first thing he noticed was that the water tank switch was installed incorrectly (the switch has been there for 27 years) I had the home built. Then he notice something not up to code. Showed him the well pump and he assess the pump. Joe then tells me my pump failed and would need to be replaced. The price would be 3,500 for the pump and 800.00 to replace the electrical components inside the well. I kindly paid him the $60.00 service fee and said good bye. The next company came at 10:00 am and replaced my pump in about 40 minutes and saved me over $2,000.00! This company stated my wiring was good and everything was fine inside the garage. Folks do your research- if something does not seem right it?s NOT! He left my breaker switch off and turned my range off breaker off!"

"I will NEVER use ARS of Virginia again! ARS failed sales & installation. During sales pitch on 12/17, I was told install team would cover floors & anything else. 12/18- During HVAC installation, install team drilled into the brick wall to run the pvc piping outside. They did not cover anything so the brick dust went everywhere! They also failed to seal around the pvc piping hole indoors so cold air was seeping in. Lastly, they spilled pvc primer that is not removable all over my white floors. 12/21- Called ARS b/c house was filled w/ a plastic burning smell. ARS sent tech who said he could not smell anything due to his nasal congestion. He explained that new HVAC may need to ?air out?. 12/23- Heat stopped working in middle of night. Called ARS tech discovered that the air handler burned out b/c it was improperly installed. Plastic condensation tubing was installed outside so it froze & led to heat failure. That explained burning plastic smell b/c air handler was working overtime."

"Called ahead, showed up on time, and performed service as requested."

"I brought my plumber plus technician to check a leak under the water heater. The communications regarding scheduling were effective; the technician was available promptly, and he was professional. The one star is based on highly insufficient communications regarding the product and services provided. This, in my view, resulted in deception, on the extreme, or at the least, misinformation and significant overcharge. This company is at the very high end of the price point. When you are facing an emergency and don't have time to do comparisons, be aware! I was offered $1500 to replace a small piece of narrow tubing leading to the water-heater; $3000 to add the pressurizer; and $4500 to replace the water heater! I was promised an energy efficient water heater for which I'd be able to take energy rebates or tax rebates. Upon the completion of work, I was given a receipt with one line - heater replacement - and a final charge. I requested and never received a breakdown of charges. The model of water heater that was installed is priced around $1000 on the market (I checked with multiple vendors). The model is HIGHLY energy inefficient (estimated $326 with $330 for annual energy charges for similar models). It is not subject to any energy or tax rebates. The manufacturer itself offers rebates but the plumber never offered me those. The plumber bashed the HomeDepot (6 year old) water heater that we had, but never explained what was the need and why the "commercial grade" water heater was installed in our house. In short, if you are willing pay the triple or quadruple price for speed and niceties, go ahead and use my plumber plus. This was my first and last time dealing with them."

"I would give 5 stars for their pump out service (Mike was awesome, very professional and expedient in servicing our septic cleanout—overall GREAT!); 1 star for the poor customer service by Sharon. Details: A&M Septic Service has been servicing our home for over 25 years. In fact, they installed the current floats and pump back in 2011. Our negative rating/comment is focused more on when we had issues with our recent pump chamber. Mike recommended I contact their electrician who knows septic systems and could raise our electrical box to code (it was partially buried). When I coordinated with the electrician, he said I should replace the floats since it was too short on slack cord to raise and you can’t splice inside the chamber--I was fine with that. As for the pump, there was enough slack wire (approx. 5 feet confirmed by another electrician) to raise the line inside of the chamber 6 inches to re-splice outside of the chamber into a new junction box. Bottom line: we were not going to splice anything INSIDE of the chamber. The electrician recommended I call Sharon at A&M to setup the float install and tell her about the troubleshooting of the pump working in HAND mode only because of the possible float issue. Here’s where it gets interesting. I called Sharon that Friday (I said it was not in an emergency but “urgent” situation) and informed her that I was having issues with my floats, only able to pump out the chamber in manual mode, and confirmed with her electrician sub-contractor after troubleshooting. Before I could explain my issues and desire to raise the junction box and replace 3 floats, she began telling me what my septic problems were BEFORE hearing the full story or steps we took with her electrician. Before I could really speak, she ended the call to contact the electrician who I had been talking with to get the real info instead of giving me, the customer, a chance to explain what we had done. After 30 minutes, she calls me back telling me the solution vs. understanding root cause: "you need 3 new floats, a new pump which will cost $2500 plus whatever work the electrician needs to do to raise my junction box." I tried to tell her that there was enough slack on the pump to work with and that it was working fine. Instead, I got an earful on county codes and regulations on no splices in a box, and A&M won’t touch my system unless we change out the pump with the floats. Very upsetting and it felt like a “one-way transmission” from her—too directive. I told her I would call her back at 4PM with my decision since I had a 1-hr work call. She said to call or text her after and they could start work as early as the next Wednesday (3 business days later). So, I called her line at 4PM and ended up leaving a VM stating we would have them do the floats and pump but asked for an onsite assessment. I then texted her as per her instructions our "ok" to schedule for Wednesday and followed up with a call and left another message on Saturday (they were closed but checking VMs). Thinking surely she will call me on Monday AM, I waited. Nothing. Tuesday—Nothing. By Wednesday, the day they were supposed to start work, I got a call by the electrician at 12:30PM asking if I was going forward with the work. Sadly, he was caught in the middle and as of this feedback, A&M has NOT returned any of my calls or texts. The most irritating of all? Sharon knew we were in a pickle and needed their help...they were the first company we called because we were loyal customers to them who have been servicing us for years. Regardless of her perhaps having a bad day, it's also about voice of the customer. Sadly, we went with another company who did an OUTSTANDING job and elected to change out the floats and a pump for peace of mind. Again, pump out service, no issue—Mike and team are awesome. Scheduling and working with the front office?--Sharon was not easy to work with and no follow-up to a loyal customer/home for more than 20+years….because of this experience, A&M has lost our business."