OWNER-OPERATED. NO SUBS. SERIVCE FEE OF $19.95 APPLIES AS OF 6/9/08. CHARGES A FLAT RATE. EXTRA CHARGE FOR AFTER HOURS SERVICE.MAY CONTACT THROUGH E-MAIL or Call 703-299-4999 to schedule an appointment or 540-891-8700 for emergencies and after hours.
Residential and commercial plumbing services including drain cleaning, water main/sewer main repair or replace. We also offer emergency flood response, water remediation and waterproofing basements.
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After placing a call to the number provided on Angie's List, the man, whom I later discovered was Rodger himself, was rude and forwarded me to his business manager. Their responsiveness and availability was quick which I appreciated but there was much back and forth as the business manager and Rodger clearly do not get along nor agree with how clients should be handled.
Upon arrival at my home the first thing out of Rodger was not a greeting nor an introduction but an agitated , "I just tried calling you". I tried to give him the benefit of the doubt and invited him in any way. I had a clogged toilet. Rodger brought an assistant whom, if I were to guess from the way that Rodger spoke to him, did not know anything about plumbing. Why I ask was he the one preforming the work? The assistant overflowed the toilet and the two men reached for my nice towels to dry it up, I asked them not to and brought them towels for the job. Rodger kept looking to my two year old and accusing her of clogging the toilet with a toy on his third accusation I told him to stop and expressed that this was not the case. They ended up having to pull the toilet (extra charge) even though it was just toilet paper creating the clog.
The two men with their wet dirty toilet water shoes walked all over my home, even when I asked them to wipe their feet on a provided towel. Rodger received several calls while his assistant worked and he was rude to each person he spoke with including several encounters with his business manager. Utilizing several profanities in front of my child. While retrieving supplies for them Rodger took a call and decided to walk away from the bathroom and onto my child's play mat leaving wet dirty foot prints on the rug my child lays on to play. After all was said and done my toilet was covered with excess from the wax ring, my bathtub was filthy, my toilet seat had a nice new chip in it and I had to scrub the floor the railings and my rug.
While leaving Rodger invited himself further into my home without permission and made himself comfortable at my kitchen table, stepping on one of my child's stuffed animals along the way. Noticing that I was not pleased he asked, "oh yeah, do you mind if I sit here?". The toilet clog was fixed but when they replaced the toilet the tank became loose and it leaked for the rest of the day until my husband was able to come home and fix it himself.
I informed the company of my extreme disapproval and they were professional and apologetic expressing that they understood that this behavior was not acceptable. I have not received any sort of compensation for my experience. I would never invite these people back into my home as they clearly have no respect for it.
*Updated*
I have amended my professionalism grade from an F to a C due to a full refund that I received in the mail. I hope that the intent of the refund was as an acknowledgement of the errors made however the check did not come with any sort of note.
"WE WOULD LIKE TO APOLOGIZE FOR ANY MESS THAT WAS NOT CLEANED UP AND FOR THEY WAY OUR TECHNICIAN MAY HAVE MADE YOU FEEL REGARDING HIS COMPLAINTS. We were dispatched this work order on 12/29/2013 and work was completed on 1/8/2014. (NOT TWO WEEKS) WHEN RUNNING BEHIND, WHICH HAPPENS FROM TIME TO TIME IN OUR INDUSTRY, CUSTOMER FELT IT WAS TOO LATE TO HAVE US COME OUT AND OPTED TO RESCHEDULE. WHEN WE OFFERED TO RESCHEDULE FOR SOONER SERVICE, CUSTOMER WAS NOT AVAIL. NOT SURE WHY WE ARE BEING RATED ON PRICING WITH REGARD TO THIS COMPLAINT, SINCE THE CUSTOMER HAS A WARRANTY COMPANY WHO EMPLOYED US TO DO THE JOB AND ALL THEY WERE RESPONSIBLE FOR WAS THEIR DEDUCTIBLE OF $100 WE SNAKED OUT THEIR DRAIN FROM OLD TEE TO SEPTIC REMOVING TREE ROOTS. OUR LABOR COST WAS A TOTAL OF $195 WHICH IS VERY REASONABLE. CUSTOMER NEEDED AN OUTSIDE CLEAN-OUT INSTALLED WHICH WAS NOT COVERED BY HER WARANTY COMPANY. BELOW ARE OUR NOTES ON THE JOB WHICH REITERATE MY RESPONSE DISPATCHED 12/29 12/29/13 4:45 p.m. Confirmed appointment for tomorrow Monday December 30th 3-7PM customer needs 1/2 hour notice will call me in the morning with her work number where she will be which is 20 minutes away 12/30/13 6:05PM CUST CALLED TO SEE WHEN WE WILL BE THERE. I TOLD HER MAY BE A COUPLE OF HOURS AND SHE OPTED TO RESCHEDULE TO JAN 1ST WED. 3-7 12/30/30 8:37PM LM TO ADVISE WE WOULD LIKE TO TO SWITCH APT FROM WED 1/1/14 TO TO TUES 12/31/13. 3:30-7:30 (SOONER SERVICE) CUSTOMER WAS NOT AVAIL. SCHEDULED FOR TUESDAY 1/2 4-8PM 1/2 4:15PM ADVISED WHEN ADVISED RUNNING LATE WILL BE ON THE TAIL END IF NOT LATER. CUSTOMER HAD QUESTIONS REGARDING IF THE WORK WILL BE COMPLETED ON THE SPOT AND I ADVISED IF WE CAN FIX THEN WE WILL THEN, BUT IF A PART NEEDED FOR EXAMPLE THEN WE CAN RESCHEDULE AND TALK ABOUT ROUTING CULPEPPER FIRST AND GOING DOWN 95 HOME. (SINCE HAD TO RESCHEDULE HER FOR RUNNING BEHIND B-4 (THIS WAS GOING OUT OF THE WAY FOR THE CUSTOMER! 1/5 OFFERED APT FOR MON FIRST THING AND CUSTOMER IS NOT AVAIL MONDAY OR TUESDAY. REQUESTED WED APT TO BE PLACED ON AFTER FREDERICKSBURG AREAS AND COME HOME DOWN 95 WED 1/8 1/8 3:15AM [Member name removed] CALLED TO SAY PROBLEM HAS TURNED INTO AN EMERGENCY. ADVISED HAVE JOBS IN FRED. AREA FIRST BUT WILL BE OUT ASAP 1/8 SERVICE COMPLETED"
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