3-D Roger Rooter Plumbing, LLC

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I called 3-D Roger Rooter through our home warranty referral.  Either he is a shyster or at the least he should have told the warranty people he was too busy, so they would refer us to someone who would actually do the work.  Instead we we paid $100 deductible for nothing, and I will need to await another plumber who hopefully will repair my leak from the kitchen.
When I called, I spoke with a professional sounding answering service, who then transferred me directly to the plumber/ owner Roger Richards.  He thought he could get to our house in Springfield between 3-4 pm. and still make it to Ashburn by 4:30 for another appointment.  He handed the phone to his office manager -- She said he would still come between 3-4 p.m.  and promised to call when they were on their way. My husband came home early to be here.
 
Mr. Richards did not come that day, but called at 5 p.m. and asked if he could come the following day instead at about 5 p.m.  I agreed, but asked him to call this time earlier if plans change.  My husband made plans to be home from work again by 5.  The son of Mr. Richards came to my door at 3:10 p.m the following day (no phone call).  I asked them to return after their next call (also in Springfield) since they were early and I had to leave in 20 minutes to pick up kids.  He wanted to at least come in to see what they were dealing with.   He ran the water in the kitchen sink for a few minutes.  (We've seen no water under the sink -- but a big water stain on basement ceiling underneath).  When he found no water under the sink, he went out to consult with dad who was in the van.  (I don't  know if the son is a plumber).  Dad came in and also saw that there was no water under the sink.  Dad looked at the stained basement ceiling that was now dry,  as we hadn't used our kitchen in several days waiting for the plumber.  He asked me to fill out the paperwork so it would be ready when he came back later.  I filled it out (my mistake)  He also told me that he wouldn't be able to cut through the ceiling to find the leak if it wasn't wet.  I told him I was upset, I had waited 2  days for him if he wasn't going to fix it.  Father and son were in my house for 10 - 15 minutes total. Water was on only when son was here initial 5 minutes (is he a plumber?) and not at all when father was here.  He said he would call the home warranty people when he left. 
He did not return (and I had already signed his form since he had me do it in prep for his return -- my mistake).  
My home warranty company said I should have run the dishwasher for him because that could be the problem, but there was no time since he didn't come back.  Home warranty company said Mr. Richards reported to them that he had checked for leak and found none.  My husband just ran the faucet again tonight and went downstairs while it was running and hears the drip inside the wall.  Evidently that's all he needed to do, but the plumber did not go downstairs while the water was running.  In fact, the water was never running while the father was here.)  So evidently this plumber found an easy way to pick up $100 without doing a  job and tricked me into filling out his paperwork in my rush. 

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When I contacted the office I was told that it would cost $19.95 for an estimate if I didn't have the job done right then because they had to pay for their gas.  I told them I wanted the job done and they said they didn't  have time and that I owed them $20.00 - I paid the $20.00 and they left.  Seems like a scam to make a quick $20.00

They came in, said "we can replace the hose, but if the bolt is rusted and goes, you'll need to replace the water heater. " They got the bolt off and saved us a lot of money.

Very well. Prompt, knowledgeable, and polite.

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We had to pay another $495 after previously paying the same 2 years ago for a new sump pump. He did not return 2 years ago to install backup. We have since hired a new plumber who gave us better options and much better service.

Extremely unprofessional and rude! 

After placing a call to the number provided on Angie's List, the man, whom I later discovered was Rodger himself, was rude and forwarded me to his business manager. Their responsiveness and availability was quick which I appreciated but there was much back and forth as the business manager and Rodger clearly do not get along nor agree with how clients should be handled. 

Upon arrival at my home the first thing out of Rodger was not a greeting nor an introduction but an agitated , "I just tried calling you". I tried to give him the benefit of the doubt and invited him in any way. I had a clogged toilet. Rodger brought an assistant whom, if I were to guess from the way that Rodger spoke to him, did not know anything about plumbing. Why I ask was he the one preforming the work? The assistant overflowed the toilet and the two men reached for my nice towels to dry it up, I asked them not to and brought them towels for the job. Rodger kept looking to my two year old and accusing her of clogging the toilet with a toy on his third accusation I told him to stop and expressed that this was not the case. They ended up having to pull the toilet (extra charge) even though it was just toilet paper creating the clog.

  The two men with their wet dirty toilet water shoes walked all over my home, even when I asked them to wipe their feet on a provided towel. Rodger received several calls while his assistant worked and he was rude to each person he spoke with including several encounters with his business manager. Utilizing several profanities in front of my child. While retrieving supplies for them Rodger took a call and decided to walk away from the bathroom and onto my child's play mat leaving wet dirty foot prints on the rug my child lays on to play. After all was said and done my toilet was covered with excess from the wax ring, my bathtub was filthy, my toilet seat had a nice new chip in it and I had to scrub the floor the railings and my rug. 

While leaving Rodger invited himself further into my home without permission and made himself comfortable at my kitchen table, stepping on one of my child's stuffed animals along the way. Noticing that I was not pleased he asked, "oh yeah, do you mind if I sit here?". The toilet clog was fixed but when they replaced the toilet the tank became loose and it leaked for the rest of the day until my husband was able to come home and fix it himself. 

I informed the company of my extreme disapproval and they were professional and apologetic expressing that they understood that this behavior was not acceptable. I have not received any sort of compensation for my experience. I would never invite these people back into my home as they clearly have no respect for it. 

*Updated*
I have amended my professionalism grade from an F to a C due to a full refund that I received in the mail. I hope that the intent of the refund was as an acknowledgement of the errors made however the check did not come with any sort of note.

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We called late afternoon and they came out that evening even though it was not an emergency. The work was completed quickly, and he took the time to point a pipe installation error from original construction of house. I will definitely use this company again!

Roger was awesome!  Always polite, and honest.  One of the most honest people I have ever met.  His prices are very reasonable.  I would use him again, and again, and again!  He is very informative, and uses his skill to teach his customers as well  Not many plumbers would take the time he does to do the job right, and tell you how to prevent plumbing issues in the future.

Left a mess, was too busy to stay to ensure his work or do anything additional that was needed. Kept complaining how long it was taking to fix a major leak.

I had used this plumber earlier in the month to repair a leak that had caused water damage.  He did a good job.
When the repair people discovered another leak, I called him again.  He fixed the leak and left.  The next day, the repair people were installing insulation (crawl space) under the house and around the pipes.  They discovered the pipe was still leaking (same place as the previous day).  I called twice before noon but could only get voice mail so later in the day, I called someone else.  Eventually, this plumber did return my call (said he just got the message).
I'm not really clear on what happened but I think this is how he explained it:  there is something they use to seal the repairs they make and he has to let it set up(?) before using.  This is why it was still leaking.  So, if he knew this was going to happen, why didn't he do it right the first time?
I thought I'd found a good plumber that charges reasonable prices but I was wrong and will not use him again.

They could have easily told me that the problem was far worse and charged significantly more, so I am truly grateful for their professionalism and honesty.   I would recommend 3 D Roger Rooter and definitely use them again.

It was an easy fix, so told us how to do it!! Had to replace the shower head and do some caulk repair.

Great service, quick fix, very reasonable cost.

A++++ and I will definitely call them again for future work.

Called about 9:30 in the morning due to backed up sewer line in the office building.  Once the issue was explained, Roger rearranged his appointments to come straight over and correct the problem.  Now we can drink coffee again!!!  They got right to the problem, fixed and got everything back together in no time at all.

I had a leak in my kitchen sink at about 6:45 pm on Monday.  I didn't think I was actually going to be able to contact a plumber that late.  However, I called Roger's company and was able to speak with a scheduler that night to get on their calendar the next day to resolve the issue.  They came and fixed my sink - it was a small issue but they were affordable, friendly and reliable.  I would highly recommend their services in the future.  Roger, the owner, was really friendly as well.  Great company!!!

Absolutely outstanding!  I will recommend 3-D ROGER ROOTER PLUMBING, LLC to anyone who has a routine or emergency plumbing need.  They were responsive, courteous, and effective in taking care of my plumbing needs.
I was referred to them through my home warranty.  They responded the next day and fit me in at the end of their workday even though it was across town and well after their scheduled appointments in my area.  Their receptionist was truly professional and helpful in keeping me posted on the whereabouts of their team so that I didn't have to wait around at my home.  Moreover, when the crew arrived at my home, they quickly diagnosed the problem and repaired my toilet in less than 15 minutes from the moment they entered my home.  
3-D ROGER ROOTER PLUMBING, LLC is definitely a company you can trust.  Moreover, they are veteran-owned and operated.

A courteous individual answered the phone to hear what was wrong.  The scheduler promptly called, who was also courteous.  The technicians called when they were in the area and arrived within minutes of that call.  The price provided was so reasonable, I decided to take precautionary actions to prevent the same thing from happening with 2 other toilets in the house.  Technician identified a protruding outdoor pipe that could lead to problems in the winter and suggested  corrective actions.  They accepted many forms of payment, which made it very convenient.  The technician was very professional and courteous. By the way, the plumber I called the day before could not arrive until after 5:00 and would only be prepared to give me an estimate and schedule the work.  By that time, the water damage would have been out of control.  3-D Roger Rooter is the bomb!

Roger showed up at the time he estimated (called first to tell me he was on the way) and got right to work!
We have a floor drain that water comes up out of when there is a clog somewhere, and it goes all over the floor.
I have had many plumbers looking at the same problem as long as I have owned this house, they were never really sure what the problem was. The clog seems to be fixed when they leave, but slowly comes back. Roger tried snaking the pipes in the usual place, but it didn't seem to work. So, he asked if he could cut a pipe and try it from there. After a few tries, he got the clog, and told us how we could take care of it if it happened again. Which should be much easier to take care of, since we know where the problem area is.  If I ever need another plumber, I know who to call!

First class operation from the time I called. They answered the phone rignt away and told them my situation. He told me they were on a job but their office person would call me back. Ten minutes later they call and take my information. I called on a Tuesday%and the soonest I could get them to come out was Thursday. I got a call Wednesday afternoon to confirm the address and to let me know they would be at my home within a 3 hour window. I received another call the morning of to let me know they were on their way. Showed up on time with a fully stocked truck ready to roll. It had rained last night and this morning, but they had a pump to clear the water out. All said they were in and out in less than an hour, and everything looks great. Real happy with the value I received for my money. Glad I called this company after the first company I called never returned my call.

Tested the access pipe and determined that the clog was not in the house.  Ran a snake down the pipe and cleared the problem.  Ran water through all the sinks and bath tubs to flush the line all the way to the street.  Done.  Roger was $100 ($295) less expensive than any other companies I contacted and he had a coupon on Angie's List bringing the total to $270. Very pleased.