Get matched with top backsplash installation pros in Partlow, VA

"I initially hired C&M Contractors to do one bathroom tile (tub and floor). It went so well that I hired them to also do the second bathroom as well. Then I hired them again to replace tile in the upstairs and downstairs stairwell area as well as install carpet in two bedrooms. Then I hired them again to install tile in the entire downstairs area. I was very pleased with all the projects completed."

"This was an all around good experience. Great communication and pricing and a quick turnaround between template and install - template on Friday and install on Monday! I would use them again and recommend them."

"The price was completely out of our budget -- despite what we stated we were able to pay. Additionally, we received 3 other estimates that were 40% cheaper that what Empire could offer AND included materials to cover our problematic stairs -- which Empire suggested staining to match the laminate."

"Jose Sosa is great at tiling. He uses high quality materials and his understanding of plumbing & skill with tiling is outstanding. He worked on my guest bath 8 years ago and I have not had any issues since. I called him back for my master bath remodeling. Highly recommend him for any project involving tiles."

"Couldn't have asked for a better experience!!!!"

"They came very quickly and they did a good job. They are very professional, veteran owned ,and the service people are all veteran. The follow up and professionalism is really outstanding."

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The final outcome was very good!  Getting there was not.

Morgan was my salesperson.  She changed the appointment time due to problems with babysitting.  I already knew I wanted shaker style cabinets and quartz countertops.  Morgan was pleasant and knew her product. Be aware that Morgan does not have an office e-mail address.  After several failed attempts at contacting Morgan (I only had her personal e-mail address). Stewart (the owner) answered the phone and within 20 minutes I was speaking with Morgan regarding three changes to the kitchen.  (Changes were to replace an added box from two drawers to three drawers, replace the window sill with quartz and add a valance above the sink.  We agreed on the additional cost.  I received no e-mail confirming the changes and cost.  I e-mailed Morgan and Stewart to confirm the changes and additional cost ? I also attached a file containing a picture of the valance.

Diego arrived June 1, 2014 (a week after my initial meeting with Morgan) to take measurements. 

Five weeks later (from the date I established my change orders) I called the company for an expected installation date.  Due to the changes the company sent another installer out to measure for the drawers and valance. I was given no explanation as to why it took 5 weeks to determine that new measurements were needed.  It took another two hours as the installer measured the entire kitchen again.

I was not given the specs of the new sink.  It took over a week to obtain Moe?s name and number, who was helpful in supplying the info I needed to verify that the sink the company chose was of very good quality.  Moe works for Granite and Marble Express, Inc.; the quartz installers.

Approximately 5 weeks later, I was informed the install would occur August 21, 22 and 23rd.   No one from the office provided any instructions on preparing the kitchen for the install.  Luckily I remembered Diego mentioning that all cabinets had to be emptied.  All was ready upon his arrival. 

Diego arrived timely and worked tirelessly from Thursday until late Sunday to install the available items.  His work thus far had been impeccable. Five of my cabinets could not be completed due to ordering errors.  The change to the box from 2 to 3 drawers was ignored as was the face for the valance.  No one from the company forwarded the picture to the manufacturer.

A week prior to the installation Eric (from Granite and Marble Express, Inc.) arrived to measure for the countertops and backslash.  Eric explained both the measurement and installation process.  Eric also made a few small suggestions that ultimately improved the final outcome.   

The countertops and backsplash took four days instead of two to install.  There were errors in some of the cut quartz.  The installers were sloppy and tried to pass off shoddy work.  Only the lead could speak some English.  They were polite and accommodating in making corrections once they were informed. The final outcome was great.  Word of advice; Expect to be your own general contractor on the job.

Due to the number of ordering errors, I contacted Omar (a supervisor) to request a copy of the order confirmation from the manufacturer.  I received the copy the next day.  I reviewed the measurements and found errors.  Diego arrived the next day to confirm the errors for the reorder.  I again e-mailed Omar for another copy of the manufacturer?s order confirmation and found yet another error.

Diego and Carlos arrived October 8th to complete the job.  There is a slight color variation on the white crown molding as compared to the white cabinets.  Omar called the manufacturer and verified the same paint color had been used.  Omar arrived on site to apologize for the delays and then asked that I not supply a review on Angie's list as it could impede securing future jobs.  (Doesn't this defeat the purpose of Angie's list?) 

Diego had to return Saturday to install missing hardware and the drop-down stainless steel containers in front of the sink. 

It took 4 1/2 months to complete my kitchen.  I was disappointed with the multitude of errors and delays.  I withheld the remaining payment until the job was completed.  I felt this would provide incentive to complete my kitchen.

Communication is a serious problem with this company and was the cause for the delays.

In the end, Diego provided quality work and the final outcome was exactly as I expected. 

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"Fall Hill Contractor was thorough, and would hire again. The owner was very diligent and understanding of our wishes and requirements."

"The job did not include demo, but the crew showed up ready for it, so we started a day late. The installation of the tile and accessories went on time and looks really good."

"Carlos and his team were amazing! They installed a new Ikea kitchen and they did not cut and corners. They were professional, efficient and did quality work. Very happy with their service and happier with how my new kitchen turned out. Highly recommend!"