Get matched with top countertop and backsplash pros in Partlow, VA

"David was timely, a pleasure to work with and committed to ensuring satisfaction. I love my countertops! I would absolutely hire him again."

"Merrifield Granite and Marble replaced my old laminate countertops with new quartz countertops in one day! My old drab kitchen now looks fantastic and has increased the value of my home. Because of the number of countertops in my home, I just knew it would cost more than $20,000, but it came in at less than $5,000. I highly recommend this company for your countertop need! I will even use them to install a new countertop in the master bathroom!"

"Did and excellent job repairing the seam in my granite countertops."

"I found Laser Marble and Granite, Inc. through HomeAdvisor in early August. Edwin Rodriguez was the first to respond to my request. He was very professional, and informative. He helped me make decisions about stone for my kitchen before I even started looking for stone. Edwin agreed to meet us later the same day for a free estimate, after normal business hours! I was impressed. We purchased our home 2 years ago and have been in a constant remodel phase to make it our own. Our kitchen is on the north side of our our house, and while it has a large window, it gets very little natural light. We still have to turn on the lights at noon. Our kitchen had over 1000 sqft of dark granite, so we wanted something lighter. Edwin sent us to several granite showrooms to include Laser’s. He suggested PRISM, which was the best! They had stone we liked and didn’t see any where else! After selecting a stone, Edwin presented us with an estimate that we could work with. (My first selection was a quartzite! VERY PRETTY AND EXPENSIVE!!! LOL) Then life got in the way and we had to put things on hold. Edwin was very patient and understanding. THEN.... Sept 17th- Go time! I called Edwin and said “ We’re ready, let’s do this!” And I headed off to PRISM to select our slabs. We needed 3. They were delivered to Laser the next day! Sept 19th- Edwin came out for final measurements and details, again, after normal business hours! No templating (which I must say made us skeptical because that’s how we’s Seen it done before. And Edwin’s is such a young guy too! LOL). Sept 21st. I go out to Laser to meet with Edwin for layout. (I love home design) Sept 24th DELIVERY! 1 WEEK! Edwin and his crew of 3 (4 at one time) arrived on time, and stayed until the job was done! They had to remove the existing granite and they the did it without damaging a single stone of the existing backsplash! In fact, they had to precision cut one countertop to fiit under the backsplash! EDWIN and his crew did an AMAZING job! My kitchen looks AMAZING! Edwin treated our home as if it was his home. These are the kinds of companies we like in our home. These are the kinds of companies we will continue to do business with. The old granite will be donated to a nonprofit organization and Laser Marble and Granite will do the installation under Edwin’s direction. M & A Bass, Chesterfield"

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The final outcome was very good!  Getting there was not.

Morgan was my salesperson.  She changed the appointment time due to problems with babysitting.  I already knew I wanted shaker style cabinets and quartz countertops.  Morgan was pleasant and knew her product. Be aware that Morgan does not have an office e-mail address.  After several failed attempts at contacting Morgan (I only had her personal e-mail address). Stewart (the owner) answered the phone and within 20 minutes I was speaking with Morgan regarding three changes to the kitchen.  (Changes were to replace an added box from two drawers to three drawers, replace the window sill with quartz and add a valance above the sink.  We agreed on the additional cost.  I received no e-mail confirming the changes and cost.  I e-mailed Morgan and Stewart to confirm the changes and additional cost ? I also attached a file containing a picture of the valance.

Diego arrived June 1, 2014 (a week after my initial meeting with Morgan) to take measurements. 

Five weeks later (from the date I established my change orders) I called the company for an expected installation date.  Due to the changes the company sent another installer out to measure for the drawers and valance. I was given no explanation as to why it took 5 weeks to determine that new measurements were needed.  It took another two hours as the installer measured the entire kitchen again.

I was not given the specs of the new sink.  It took over a week to obtain Moe?s name and number, who was helpful in supplying the info I needed to verify that the sink the company chose was of very good quality.  Moe works for Granite and Marble Express, Inc.; the quartz installers.

Approximately 5 weeks later, I was informed the install would occur August 21, 22 and 23rd.   No one from the office provided any instructions on preparing the kitchen for the install.  Luckily I remembered Diego mentioning that all cabinets had to be emptied.  All was ready upon his arrival. 

Diego arrived timely and worked tirelessly from Thursday until late Sunday to install the available items.  His work thus far had been impeccable. Five of my cabinets could not be completed due to ordering errors.  The change to the box from 2 to 3 drawers was ignored as was the face for the valance.  No one from the company forwarded the picture to the manufacturer.

A week prior to the installation Eric (from Granite and Marble Express, Inc.) arrived to measure for the countertops and backslash.  Eric explained both the measurement and installation process.  Eric also made a few small suggestions that ultimately improved the final outcome.   

The countertops and backsplash took four days instead of two to install.  There were errors in some of the cut quartz.  The installers were sloppy and tried to pass off shoddy work.  Only the lead could speak some English.  They were polite and accommodating in making corrections once they were informed. The final outcome was great.  Word of advice; Expect to be your own general contractor on the job.

Due to the number of ordering errors, I contacted Omar (a supervisor) to request a copy of the order confirmation from the manufacturer.  I received the copy the next day.  I reviewed the measurements and found errors.  Diego arrived the next day to confirm the errors for the reorder.  I again e-mailed Omar for another copy of the manufacturer?s order confirmation and found yet another error.

Diego and Carlos arrived October 8th to complete the job.  There is a slight color variation on the white crown molding as compared to the white cabinets.  Omar called the manufacturer and verified the same paint color had been used.  Omar arrived on site to apologize for the delays and then asked that I not supply a review on Angie's list as it could impede securing future jobs.  (Doesn't this defeat the purpose of Angie's list?) 

Diego had to return Saturday to install missing hardware and the drop-down stainless steel containers in front of the sink. 

It took 4 1/2 months to complete my kitchen.  I was disappointed with the multitude of errors and delays.  I withheld the remaining payment until the job was completed.  I felt this would provide incentive to complete my kitchen.

Communication is a serious problem with this company and was the cause for the delays.

In the end, Diego provided quality work and the final outcome was exactly as I expected. 

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"Mr. Sosa did a beautiful job in our bathroom.  He repaired the sub-flooring, installed new ceramic tile floor and replaced vanity top and faucet.  Superb workmanship, very professional.  Recommend without reservation.
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"A crew of 2 arrived on time at our Lake Anna home.  Already removed everything from the counters but they assisted with removing all the drawers and moved the kitchen table to allow for easy access and then proceeded to remove the laminate countertops.  There was some minor damage on the walls where the old backsplash was caulked, but the new backsplash was about an inch taller and covered up everything.   I provided a faucet and the plumber arrived as the counters were being completed to reinstall disposer, drain, and water lines.  There was one seam positioned in the middle of the sink and it's hardly noticeable.  Overall really happy with the granite choice, workmanship, and price.
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"Excellent work! Very satisfied with finished product."

"I absolutely LOVE the countertops Laser Marble installed in our kitchen. I worked directly with Jennifer to discuss everything from style/type of countertop to details of the installation. They were extremely thorough and accommodating throughout it all. This quality of the stone and the customer service were provided were impeccable. Jennifer sent me videos and pictures of the stone I picked out and explained everything! I would HIGHLY advise anyone looking for any type of stone or tile for your home or business to please consult with Laser Marble. I’m the president of my HOA and will definitely be passing on their information to other homeowners in my neighborhood!!"

"Everything was great. I would recommend the contractor again"