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"From initial inquiry to the final product, SwiftPro has been amazing! Imagine the panic during the coldest winter the DMV has experienced in a few years, and your HVAC blower starts vibrating and making all sorts of "I'm about to quit" sounds...and your 86-year-old mother is in your charge. Yeah, that was the panic I had when I met Tyler Griffin and his SwiftPro team. Tyler's review of our old system and subsequent presentation of the options to replace it were spot-on and immediately calming. Lucky me, I already wanted a Trane, and it was an easy move to obtain the financing through SwiftPro as well. Painless! We opted for a duct cleaning, too, and oh, it was so worth it! No more sniffles and coughs from Mom and hubby. Aaron, Matt, Oscar, and Dave are so amazing at what they do, such pros! The time estimates were spot-on, and although we own a townhouse, I felt minimal disruption to my day. Can you say your new HVAC is pretty? Well, the inside unit and outside unit are exactly that and functionally deliver what SwiftPro promised. And thanks, David M., for the masterfully constructed filter box installation and for sharing the website to obtain the filters without breaking the bank. By choice, we live in the woods, and this new filter system will help us enjoy where we live, but without the allergens. This team is the real deal and really nice people, too, like the kind you want to hang out with. (Sniff, sniff) I feel 1000% confident going into the future with the products that were installed and the maintenance SwiftPro will provide. Thank you, All! Much heartfelt gratitude for a stellar job."

"I’ve been a loyal Snell customer for years, but this recent experience was deeply disappointing. After our AC failed in August, Snell diagnosed a leaking evaporator coil. We chose to replace the system through them, and the salesperson took time to evaluate the setup in advance. However, on installation day, the crew arrived without the correct ductwork and had to make adjustments on the fly. Unfortunately, the adjustments were poorly executed: • The Aprilaire humidifier was mounted on sloped ductwork rather than a level surface, contrary to manufacturer specifications. • The hole for the humidifier was cut inaccurately. • The drain line was left kinked in multiple places. Aprilaire support later confirmed the humidifier was not installed correctly and warned this could lead to water backing up into the system — a concern I had raised with the installers before they left. Despite multiple follow-up attempts, I received no meaningful response. I was told my concerns would be escalated, but no one followed through. This was a major investment, and I now feel I need to bring in another HVAC team to correct issues that should have been resolved from the start. I’ve recommended Snell in the past, but I can’t in good faith do so now after this experience."

"The plumber that cam listened to my complaint and got the pipe open. It took work but he did a great job. Would recommend this company."

"The repair work was well done. I had no idea it would take 2 people. The first quote was for a lower price but then they did not have the parts so I said OK to the more expensive option. But then they were not able to do the more expensive option so they went and got the part for the lower price option. But ultimately they charged me for the higher price option. I have called three days in a row and have not been able to resolve the price discrepancy."

"The contractor sent to my house was NOT a licensed electrician. I was told a free quote was 39.99, that turned to 59.99 when I got the estimate and it was waaaaaay over priced and then wanted me to pay a fee to get a warranty for their work! I would have expected a warranty on his work should have been given to me! I needed the job done right away, he was pleasant and courteous but never again with this company."

"Made appointment for them to come over for an estimate (which they charge for) between 9-12 today. They are a no show. I wasted the whole morning on them. DO NOT recommend."

"They are very informed about systems throughout the house and are active educators for their clients for MAINTENANCE and saving money! The family owned business is impressive, as their son is ALREADY a JOURNEYMAN in both plumbing and I believe soon to be HVAC expert as well. They are serious about their knowledge and offerings. - Erin Fussell"

"They charged $98 to come give me an estimate for swapping our a shower valve cartridge, which was fine, but the pricing they provided was completely unreasonable, $1,000. They were unwilling to provide any detail for the price. I ended up buy the part myself for $30 and replaced it in 30 minutes."

"Worst service I’ve ever have experienced. They wanted to sell me the product, never told me that there was an early termination fee and another penalty for an initial offer they gave me. Had double charges every month, once for the oil they provided (which they never told me they were going to provide before coming. They just came without my knowledge and then I find a high amount bill) and another for an “automatic payment” for 500 that they never could explain. The didn’t even fix this issue and it kept happening every month even after I cancelled the service. Then having to call them is a hastié for the refund of the 500. Stay away of this company"