Get matched with top sump pump installation pros in Gainesville, VA

"When we purchased our home, we learned that the previous owners had Mermaid Water install a water treatment and purification system, as well as the hot water heater. We have never had a home with well/septic or treatment/purification system. We have had Mermaid Water come out on several occasions and each time the technicians have been extremely knowledgeable and friendly and conscientious. They have taken time to not only service our home but they have freely shared their knowledge with us and helped us better understand how the water works in our home. We always feel like we got the value for our money and then some! Brent, Matchett, Jay...have all been incredibly helpful and friendly! The few questions/concerns we've had (mostly due to our ignorance), they have always been willing to follow-up and resolve and resolution has been 110%. Also, they have an amazing customer service approach with their scheduling and notifications and immediate appointments scheduled--you always know who and when they will be at your home, and we love this extra touch!! Thank you Mermaid Water! We HIGHLY recommend!"

"Excellent job. EA Plumbing answered the phone on a Sunday and immediately came out since it was an emergency. They were able to get a new pump and were there first thing Monday morning to install the pump and get things back in order.Excellent customer service. Stayed on budget that as estimated for the job. I recommend them highly."

"They did the work the way I wanted (fix and waterproof from the outside, not sump pumps in the inside} and warrantied the work for 20x longer than the others."

"they were prompt and fast and walked me through the new installation and how to maintain my new water heater"

"Tommy B was efficient and courteous. I knew who to expect since I got the name and a photo of the plumber in a text. He covered his shoes upon entering the home. He gave the price for parts and labor upfront. He replaced my old sump pump with a new Zoeller Sump pump. As he was working he patiently answered my questions. He cleaned the work area thoroughly. Excellent job."

"The technicians were friendly and knowledgeable. The end product was excellent. The office was professional (mostly). The price seemed fair, but I would venture a guess that I could find cheaper, but I wanted a quality installation. I can confirm I found competition that was much more expensive. The only issue I had was scheduling both the quote and the work. In this case we needed both an electrician and plumbers complicating the situation. We scheduled both disciplines to quote on the same day. The electrician missed the window and had to come the next day. For the work to be performed, we again scheduled for a single day process but due to illness apparently had to reschedule for the following day. At that point, I complained to the office due to the inconvenience of taking 4 days out of the office for a 2 day job, looking for a little price reduction. The office manager I spoke to was more interested in defending their position than seeing my side. In the end he granted me a $50 online coupon, reduction yes, but I'm not sure why I wouldn't have been entitled to that regardless. Honestly, in the end I was happy and would hire again due to the quality of work, reasonable price and professionalism in general. They would have received high marks across the board if it wasn't for the scheduling issues. I hope that was just bad coincidence."

"Fine. I could’n get the old parts out which is why I called in a professional. They gave me a flat rate for the install in advance and that is what the job cost."

"Fantastic company. We had a water heater installed. The installer was fantastic. He was on time, professional and extremely knowledgeable. We will use them again. If I could give them 10 stars I would.."

"The project was great with Snell from start to finish! Joseph presented all of my options in a knowledgeable and professional manner. Dan and Gabe did an excellent job with installation. I am extremely pleased."

"Excellent service from start to finish. The plumber was meticulous in their work and made sure I understood each step of the process. Honest, clear, and reliable—definitely recommend to others!"