"Thank you for your review. To our consumers or potential clients, we snaked a drain. When we arrived, the kitchen was flooded from the drain that was backed up. 2 days later a faucet leaked somehow and the hose to the faucet was kinked. The customer wanted to blame it on us. The customer also mentioned several times that they have video evidence. Management mentioned if they had video evidence of us causing that to provide it to us so we can re evaluate, they never produced such evidence, despite asking several times. The only evidence we have is before pictures of a flooded kitchen, a backed up dishwasher and soaked towels on the hardwood floor. In regards to the Google reviews, they directed friends, family and co workers to mass blast us online and Google removed the reviews for malicious intent. I ask that you judge for yourself. We will continue to defend our 4.9 star rating across the web and provide the excellent service to our community that we have provided for almost 20 years."

"Thank you so much for the kind words and trust in our company!"

"This makes me smile, thanks so much for your trust and kind words."

"Practical advice is free, its our pleasure to provide it to a client, after all, you all keep us in business. Thanks for your trust."

"Thank you so much for the kind words and trust in our company."

"Thank you so much for the kind words and trust in our company."

"Thank you so much for the kind words and trust in our company. This means a lot to us."

"Mr [Member Name Removed], you seem to be leaving out some pretty key details to your current situation and I would be happy to outline them for you to help you better understand. - The first and probably most important is that you were given 2 separate estimates. The first was to snake the sewer line only without the follow up of a camera(the cheapest option) and the second estimate was to snake the sewer line and follow up the clearing of the line with a camera( which depending on line condition COULD have come with a warranty) You chose the cheaper option. -This is a commercial space which is used by multiple people throughout the day and when snaked, was cleared of multiple feminine products which I am sure continued to go down the toilet after we left( this is an internal issue with the employees at your store) - Continuing on with purely factual information, on 9/14/21 we provided the drain cleaning service for you. On 9/21/21 you called back saying there was yet another issue(that is 7 days, also known as 1 week-not 3 days) After waiting 2 additional days (now 9/23/21) with what i assumed is still a clogged sewer line for your employees restroom you called in to me and we spoke and I offered you a discount to come back out and snake the sewer line and run a camera. I offered a discount on the camera for a few different reasons - You seemed to have what's called "buyers remorse" for not choosing this option in the first place (not our fault) but I was willing to work with you on the price -There is a potential for there to be an underlying issue within the line which is impossible to see without the use of a camera that would continue to contribute to stoppages (also not our fault) Had those boxes been checked and line was camera'd and we were able to confirm the line was clear this still does not excuse the fact that we pulled a wad of no less than 4-5 tampons and 1 feminine pad from the sewer line on the initial visit and this is an immediate warranty waiver."

"Thank you so much for the kind words and trust in our company."

"Thank you so much for the kind words and trust in our company."

"Thank you so much for the kind words and trust in our company."