Mermaid Water II

Steve Heiser was the assigned service technician. He was on time and did a thorough job. He explained the maintenance being performed and advised me on the overall condition of the system. I would definitely use this service again.

Technician was very courteous and professional.. Promptly showed up and was completely done in very short time. This was a service on current unit.

I have had the absolute best service from this company since I purchased my first water softener system and reverse osmosis system. I had to replace the reverse osmosis system due to damage sustained in a whole house fire loss. Jay the technician was friendly and reliable and did a great job. The staff I spoke to regarding my system could not have been more professional and helpful. I am a fan.

We had a small leak in our system and we needed help from Mermaid, who installed the system. Jay came to the rescue! He immediately spotted the issue and had all the parts and the skill to fix the problem. Jay, our service tech was a joy to work with. Friendly, courteous and knowledgeable, Thank you for stopping the leak!

Knowledgeable and professional.

Know the difference between systemd

Jay was very professional and helpful. We were very happy with Mermaid.

Superb service and they stayed until it was exactly how we wanted it! Excellent all around!

Great service.

Kody was very thorough and explained things very well to first time well owners. Thank you Kody for taking the time to answer all my questions and concerns and then letting me video some of the process for future references. Would definitely recommend and continue to use this company! Thank you, Mark and Alicia

What a wonderful experience! They were on time and the installation was done within the hour. He explained the process as he went through it. I would difinetely use their service again.

I highly recommend Mermaid Water. The team that came out were very professional, timely, and efficient. I would definitely use their services again.

Knowledgeable, professional, responsive, courteous

would recommend

Impeccable professionalism, excellent communications skills: thank you both, Brent King and Matchett Seely! Mermaid Water should be proud of having professionals of your caliber on their team. You definitely will be our go to company!

Thank you, your water filtration system is a perfect fit for our house in Reston VA. Worked with Randy who made free water test and recommendation and had the system installed by young man Matchett. Working with both gents was a real pleasure: they were in time, professional, did not waste my time, were right to the point. Installation was a breeze, received good recommendation, system works great, had another free water test after system was installed. Very happy with results. Strongly recommend.

Right on time, great communication, excellent results.

The communication was excellent, the technician was friendly, punctual, efficient and clearly explained the work. Great service and I would highly recommend!

The serviceman was punctual, professional and very knowledgeable. I would use them again.

When we purchased our home, we learned that the previous owners had Mermaid Water install a water treatment and purification system, as well as the hot water heater. We have never had a home with well/septic or treatment/purification system. We have had Mermaid Water come out on several occasions and each time the technicians have been extremely knowledgeable and friendly and conscientious. They have taken time to not only service our home but they have freely shared their knowledge with us and helped us better understand how the water works in our home. We always feel like we got the value for our money and then some! Brent, Matchett, Jay...have all been incredibly helpful and friendly! The few questions/concerns we've had (mostly due to our ignorance), they have always been willing to follow-up and resolve and resolution has been 110%. Also, they have an amazing customer service approach with their scheduling and notifications and immediate appointments scheduled--you always know who and when they will be at your home, and we love this extra touch!! Thank you Mermaid Water! We HIGHLY recommend!

Mermaid Water responded quickly to come out and test our water. The lab results indicated that the water was not safe to drink but Mermaid Water was quick to offer solutions and install the system. The water is now clean and safe to drink again, and the quality of work performed by Jay was fantastic. This company should be your choice if you want honest, knowledgeable, transparent, and friendly service!

Brent and Matchett showed up and explained everything to me. Very knowledgeable and friendly and took the time to show Me And explain what they were doing. Awesome crew and highly recommend mermaid water for anyone needing anything! Thanks guys!

Brent and Matchett arrived exactly when scheduled and provided excellent service. The system was stuck in backwash mode and they fixed the issue promptly. Additionally they checked the water main for any additional leaks and in doing so, discovered we had constant water running through two of the upstairs toilets. They didn't have to perform this extra check as part of their service but did so anyway and will ultimately save our family on the water bill. Thanks again Mermaid Systems!

Very professional and friendly staff! Would definitely have them for our next project.

Matchett did a great job explaining the problem we were having and fixed it right on the spot. I would recommend Mermaid Water to anyone thinking about a water treatment system for their home.