Get matched with top architects in Cross Junction, VA

"Excellent Experience – Highly Recommend company. I had a great experience working with this drafting company. The team was professional, responsive, and easy to work with. A special shoutout to Collin Kelsch and Rosa Chatwin for their outstanding cooperation and attention to detail throughout the project."

"Everything was perfect and good. He was professional and on time. I recommend him to my friends."

"The technician who came out to take measurements claimed that he was part of the design team for both this company. He also claimed he was a designer for the Devon Hill housing development in which I lived at that time, so he was familiar with houses and the kitchen cabinets. After he took the measurements, he promised he would send me a rendering of the design to my email, but I never received this design for a kitchen remodel. I tried to contact them at least once directly, but I could not speak with anyone in person. I left a voicemail that was never returned. Then I contacted Angie's List for assistance."

"Jose and his assistant work very quickly! He was punctual and has a good system in place to methodically go through the renovation. There were some minor equipment bumps ( not his doing, supplier related issues) that cut into the flow of the job, but Jose was very adaptable. He is sometimes not as responsive to messages, but only because he is a busy guy and has to set some priorities...not a bad thing. He is polite and respectful and motivated to do a great job for the homeowner."

"We are very pleased with the outcome and would happily recommend Suncrest to anyone.  John Cantrall, the owner of Suncrest Builders, struck the right tone with us right off the bat.  He responded to our phone call promptly, came out and met us almost immediately and grasped completely the scope and feel of what we wanted to do with our house.  When he sent us his estimate, it was so thorough that we were convinced he understood what the project entailed.
Now at the end of the project, we feel the home is as we always envisioned, and John and his team are wholly responsible for helping us realize our vision.
We worked with Suncrest's architect on the design, which was a satisfying experience.  The architect had excellent ideas but was also happy to oblige us on our preferences.  Part of the way through the project, we discovered that we were expecting a new baby.  The framing of the second floor was just about to begin, and we would need to alter the layout to create a better bedroom for the new arrival.  John worked quickly and cheerfully to come up with a new upstairs plan, which worked better than the original.  That kind of in-the-moment responsiveness meant a lot to us through this project that from our first meeting with John to finished house will have lasted about 18 months.
Bryan, the onsite manager, really keeps things going and has complete knowledge of what is happening on with our property at all times.  He has a great way with the workers and as a client it is always a pleasure to interact with him.  He kept focused and upbeat even when we were feeling uncertain or frustrated, which helps to get things back on track all the sooner.
We can honestly say that each and every person who worked in our house was a craftsman and pleasure to work with.  The carpenters, electricians, plumbers, tile installer (superb!), painters, flooring installers... the people John hires and subs to are top notch.  Our home's quality reflects the quality of Suncrest employees.  We have our favorite workers, people we will genuinely miss seeing when Suncrest is completely done and gone from our day-to-day life, but every person was good and easy to talk to and work with.
Actually, there was one subcontractor we did not get along with well, and John immediately replaced him so that we could work with someone better.  We both appreciated that John heard our complaint and reacted so quickly so that we could have a better experience.
With a project this size, there were some inevitable problems... structural problems that held up work and communication problems that created added frustration.  The structural problems we encountered could not have been anticipated.  In all instances Suncrest worked in a very common-sense manner to correct these problems and build the house so that it was done right.  When beams were rotted or structures were unsound they would meet with us onsite and show us the problems first-hand and explain what was needed to make it right.  In many cases we didn't have any choice but to do the extra work.  However, I felt that John always gave us a fair price for the extra work and in no way price-gouged us along the way.  In fact, I believe our overage on the project was less than 10% of the total project cost (outside of upgrades we wanted for cosmetic reasons).  In this way, John built trust through an arduous process.
 
The communication problems almost were harder to deal with and unfortunately undermined some of the confidence in the project when we felt the most vulnerable.  We were really looking to John for solutions to complex problems that we felt only he could resolve, and it felt like he was pulling back when we needed him most.  Every day and week that passed without an answer or work going on created more stress and nervousness.  Keeping us in the loop, even to say, "I am not yet sure how we will resolve this, but we are working on a solution," would have gone a long way during those times.  We look back on the kind of problems we encountered and realize how difficult they really were to handle.  However, we wish the lines of communication could have been more open.
Overall, the problems we encountered were resolved in a way that was satisfactory to us.  I suppose that is all that matters.  We end this project feeling great respect for John and all the workers affiliated with Suncrest and will think of them often as we enjoy our practically new home.  We were prepared for the worst... we have all heard nightmare stories about contractors... and even though we had a few problems (how could we not?), feel only happiness and a sense that it was more than worth it in the end.
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David was on time and very professional. He spent an appropriate amount of time evaluating the 2 areas we had requested. He documented the inspection w/ photos, measurements, and sketches. He provided a verbal preliminary report and is to provide a written final report w/ specifications for the mods we are proposing. (Removing a wall upstairs and a post downstairs.) We were happy to hear that our mods were going to be less complicated than originally thought and consequently less expensive. We have the peace of mind that the proposed changes are structurally sound and will be done correctly.

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"Excellent - Carlos is responsive, experienced, and provides great customer service. He was also flexible when needed. Would be happy to hire again and have done so. My kitchen is beautiful!"

"Once the work was finally scheduled, it was done very well.  The mechanics were conscientious about cleaning up after them selves, and did very good, professional job. (though one did leave his drywall square here!)  The problem with the experience was with their office/scheduling.   It took them nearly 30 days to respond to our repeated request to schedule the work after we purchase the Big Deal, and only after contacting Angie's List, did we finally hear back from them.  Once we finally got their office on board, the workers were great.
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"It was great job he did! We had our backyard designed and it was a great job!"

"Fantastic, they showed up everyday, they are working in shifts and they are very professional. Juan carlos did the plumbing, design the work and his team did the tile work and it was wonderful. The bathroom was so gorgeous. It was a good communication with juan carlos and oscar who did tiles. They put cover over their shoes."