Get matched with top heating and air conditioning pros in Cloverdale, VA

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I think his name was Jeff he had to order a part for my gas logs. He kept me informed on status of part ordered and when to expect the part. "

"Jeff is expedient, knowledgeable in his craft, courteous and respectful. I called for an appointment to estimate cost of repair of a Kitchenaid side by side which had gradually stopped getting cold so that I can determine if a new refrigerator had to be purchased. Jeff stated he had other jobs to do but was able to come by and take a look the same day. He quickly diagnosed the problem, made a call to get the parts needed, picked them up and installed them. The refrigerator started operating like new. His service and consideration saved me from the expensive task of purchasing a new appliance. I feel blessed in knowing him for future repairs."

"Called and immediately got to a dispatcher that scheduled me for first available appointment two days out. Tech arrived on time and quickly diagnosed failed capacitor. He went the extra mile to call the manufacturer to find the part was under warranty which saved me 50% on part. I asked if I should proactively replace capacitor on other unit and he said no, there is no way to predict when they will go out. That meant to me they are not into pushing unnecessary repairs, which is great. Good overall experience."

"Be careful dealing with Triangle Reconstruction. Rob, the owner comes off as humble, honest and sincere, but if something goes wrong watch out ! I hired Triangle Reconstruction back in the winter to repair the foundation at my house. This was a very large project of which I had paid him about a third. On January 11 they caused a fire at my house burning down my kitchen. Rob was very apologetic at first, but when I told him I wanted another company to finish the project he said I owed him a lot of money for the work they did and he claimed that they had completed %80 of the job. Fortunately, I had a reputable structural engineer come out to inspect my foundation before they started working on my house and then I had him come back after the fire. The engineer stated only 1/3 of the work had been completed - if that much ! Rob also threatened to file a stop work order if I did not let him bring ‘his engineer’ out to look at it. I understand accidents happen and against the advice of many people I was actually willing to give him the opportunity to finish the job and try to help rectify the situation. However Rob’s estimate to finish was nowhere close to being equitable and provided no consideration for the hardship he has caused in my life. His estimate even included money owed for work they did in the kitchen which was burnt in the fire that they caused ! He clearly doesn’t understand the gravity of this and what my family and I have gone through and what we’re still going through. We have been out of our house for almost 5 months now and probably won’t be able to move back in for another month or two. My family has suffered tremendously due to this company’s negligence."

"Timothy was amazing! He worked really hard and got stains out that I didn’t think we’re coming out. The whole house smells so much better now. Thank you for all your hard work!"

"I was looking for someone to look at my furnace and give me an estimate. Josh Floyd and Floyd's 4 all Seasons was the first name on the list I called him with some general questions and within minutes he was at my door. He told me the problem was the thermostat and went to the truck and brought in another he claimed was new. He then told us the amount we owed him was 159 for showing up and 150 for thermostat. After 3 days thermostat quit working. I never got a receipt or estimate to my email. When I finally reached Mr. Floyd (not answer phone) he said he would send another which was not received . I told him I was not happy with his work and wanted a refund. He wanted to argue the fact that I never saw him take new thermostat from a box or packaging. I want my 300 back."

"It took 27 days to get them to fix an ac unit that less than 2 months prior, their tech said was in "tip top shape." They then charged $1500 and had to replace at least 4 parts and left my family without ac during thr hottest week of the summer. The owner refused to even take our calls after he assured us the unit would be fixed before the holiday weekend. It was not!"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."