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"Quite possibly the worst customer service experience I have ever had with a professional organization! Please forgive my long-winded essay of a review, but I feel it is necessary to share my experience for others to see. My wife and I had purchased a Groupon for Cloud9 Moving Company for their moving services due to fair pricing and positive reviews that we researched online. My wife set up a moving date several weeks in advance with Irene, the manager, and moving coordinator. We specifically requested that Cloud9 help us move our large furniture and boxes that were already prepacked. Come moving day on a Saturday, Dennis, the moving team leader, and two other gentlemen show up on time as expected at 2pm. We are kindly greeted by him and his team, and my wife quickly learns that they both speak Spanish and originate from the same country. Everything looks great at the onset, but that quickly takes a swift turn… Dennis suddenly starts inspecting the house and is visibly upset. He starts complaining aloud right in front of us as he moves from room to room, citing that there everything is still messy and there are too many little items everywhere that have not been packed. Although taken back at his sudden change of attitude, we reiterated that we only were asking for him and his team to assist with the large furniture, and boxes we had already packed for them. My wife and I are two extremely busy professionals with two children under the age of three. I think anyone who is in the process of moving with kids understands that things can get a bit hectic. However, we made sure that anything unpacked was pushed against the wall, the moving team had a clear path for their own safety, and all the large furniture and prepacked boxes were ready to go. This did not appease Dennis, and he swiftly left the house without saying anything, going back and forth between the truck and our house to speak with Irene over the phone. During this time, he literally went from room to room, yelling to Irene that “these people are not ready to move, look at everything!” “This is going to take me all night!”. He runs out again, presumably after speaking with Irene, and comes back with a paper authorization to start the move. We just want to get things started at this point, so review the form, and we see that they have the moving start time listed as 2pm. After all his complaining and going back and forth, it is now 2:30pm. We politely remind Dennis that he and his team have not moved anything yet, and we would like the start time changed to 2:30pm on the form before we sign. He storms off yet again, huffing and puffing, to call Irene. At this point, my wife is already furious with the events that have taken place over the last 30 minutes, and he calls Irene to let her know what is happening while Dennis is back in his truck with the other movers. When met with our complaints, Irene’s attitude and professionalism both perform a 180. My wife first mentions that the time on the form is wrong. Irene starts arguing with us that the movers were at our house on time, which they certainly were. Our complaint is that the movers did not actually move a single piece of our furniture (and still have not at this point), and we do not want to be charged for a time in which no work was done. Irene then starts directly blaming us for not being clear about giving Cloud9 a picture of what needed to be moved, and we again reiterated that we only need the larger furniture and prepackaged boxes moved, and we would personally take care of everything else. She continues to argue and insists that this job could take several more hours than expected. We understand, but we also explain to Irene that we are currently paying by the hour for a babysitter to watch our kids, we have made these plans several weeks in advance, and our timeframe to move is rather small as the new owners who have purchased our home will be closing on it in days’ time. My wife and I told her that we are more than happy to pay the extra hourly rate for all three movers to finish the job today, and in return, Irene decides to lecture us that the moving team are human beings, and we should not treat them like robots. At this point, I am just waiting for Ashton Kutcher to come out and let us know we are being ****’d. Incredibly rude and condescending. I can only assume we are now crazy for expecting a moving company to complete the move as scheduled and offering to pay extra if it was going to take longer than expected. I would also like to note that we did attempt to hire a fourth mover on our moving team to make things easier for everyone, but there was not another person available (We did request this last minute, so I can blame that on us). After another 30 minutes of our time is wasted, and after enduring Irene’s lecture, we ask her what we can do to solve this. Her response? “Can I get off the phone now so I can figure this out?” in a super aggressive tone. To her credit, Irene called us back quickly and offered to have the current team move our upstairs bedroom furniture, along with all our prepackaged boxes, and move the rest of the furniture the next morning. Despite having to find another babysitter last minute for the next day, I agreed, thinking we were finally going to get moving and move past this terrible start, but no. Dennis then comes barreling up the stairs right after the phone call and asks what was discussed. I told him verbatim what Irene had agreed to, and he flat out refused, now stating it was raining and he did not want to move any boxes that could get wet. I understand the logic, except everything in our home was easily loaded directly from our garage into the moving truck, with an almost exact situation when uploading into the new home 15 minutes away. Without fail, Dennis gets upset again, and he storms off to go speak with Irene. Meanwhile, my wife and I have been diligently cleaning and working to pack up all our small items as to not waste any more time. A little over an hours’ time has now been completely wasted. Dennis comes running up our stairs, even more, upset than when he left, and begins yelling at my wife in Spanish, “I need to know what is going on here! My company is not going to take advantage of me, and YOU are not going to take advantage of me either!” My wife and I were shocked. My wife calmly told Dennis that he was making her uncomfortable, and to go speak to me instead. He began shouting again, and my wife repeated herself twice before he turned around and began shouting at me. My limited Spanish cannot keep up with Dennis at this point, and I ask him in Spanish to please speak with me in English. He is so busy shouting he does not listen and continues. I ask him again; he finally heeds my requests and commands me to call Irene to figure out “what we want.” I told Dennis that we’ve already spoken with Irene and had come to an agreement and that if he did not want to do what was asked of his employer, that is between him and his company. He begrudgingly acknowledges what I am saying and runs down the stairs. To my surprise (or not really), he then comes back up with his phone on, and aggressively shoves it in my face, telling me to speak with Irene. Irene now informs me that Dennis is now refusing to move at ALL today and that they will need to perform the entire move tomorrow. At this point, I have lost my patience with Dennis. I ask Irene if they will be sending a new team of movers tomorrow because I will not tolerate any further disrespect from Dennis. She says yes. I see Dennis making rude gestures and rolling his eyes at me as I am speaking to Irene. I look at Dennis in the face and tell him how rude he has been, and how disappointed I am in his behavior. He gives me the “I don’t care” shrug, and I follow up by telling him that I want him out, as he has been going around my house “Crying like a baby the entire time.” Irene is still on the phone at this point, and Dennis begins to lecture me on how hard he works. I told him I was not arguing that but his behavior was beyond anything I would tolerate from most, and I did n"

"VERY UNPROFESSIONAL!! A NO SHOW ON MOVING DAY. I WAS LEFT STRANDED WITH NO HELP. I scheduled a move for noon on a Thursday. Text to confirm the day before and got a response that everything was good and they would arrive between 11 am and Noon. I rented the moving truck and had it ready by 10 am. They text me at noon saying they would be an hour late. Then at 1 pm they text and said they would be another hour late. I then text at 3 pm when they did not show up. I asked for a phone call and they would not call me back. I left several messages. 4 pm they text saying they would send someone as soon as they could but no time. I ended up having to load the truck myself and drive it to the new house. I asked them to please meet me at the new house to help me unload the truck. No response until 7 pm that night. He apologized saying the first job took longer than planned. He said they would come to the new house the next morning around 4 am to unload the truck. I agreed and said I would be waiting. got up at 4 am and no Tiptop movers and no text or phone call. They never returned any of my text or phone calls after that. Needless to say Moving is stressful enough without the moving company causing more stress. They are a fly by night company. Very unprofessional. Stay far away from this company. I used Tiptop movers before and they showed up very late but finally showed up. this time they never showed up."