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"This is probably the best and most responsive service provider I have ever dealt with in Charlottesville.  I have dealt with other plumping issues (leaking washer hookups; burned out hot water heater; septic pumping) and have gone with different providers for each.  Roto-rooter was by far the easiest to get a hold of and fastest to ever make it to my place (and it was after hours!).  We noticed water backing up from the basement floor drain and called the main office at ~6:00pm.  The office picked up right away and contacted a technician and he called me back within 10 mins to give me an ETA as he was stuck in traffic.  Even with the traffic he was at our place and looking at the problem by 6:45pm!  I was floored!  I've never had such fast service!  
Buzz, the technician, was super helpful and personable.  He explained what he was going to do and his problem solving process and the different outcomes that were possible.  He also provided approximate cost estimates for the different scenarios that could be causing our problem.  It was very clear and informative, I feel much better prepared for the next time we have problems.
That first night Buzz attempted to find the clog with a camera (which my 5yo son got a total kick out of), but it made it all the way to the tank without finding it.  Which meant he was going to have to dig up the access hatch to look inside the tank.  Unfortunately, it was dark by then so he marked it off and had to come back the next day.  He felt so bad about not being able to fix the problem that night and was super apologetic.  He was just the friendliest guy.
Anyways, the next day Buzz dug up the hatch and pulled out a big old ball of roots that was blocking up the drain!  Fixed!  Maybe it was because he did such a great job explaining all the potential costs that when he rung up the final price we were delighted that it was so low!  Only 300 and change - we were really expecting about $600+ for the work he did.  I feel that Buzz gave us a really good deal - I think because he felt so bad about not being able to help us that first night.  :)  A+ for Buzz.
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"Foundation repair- maybe? but the work was crawl space french drains hooked up to a sump pump that tied into an oudoor downspout for drainage. All was performed professionally & I am satisfied with the results."

At Kefficient We're Always Going Above And Beyond!\nWe're a company focused on customer experience in Richmond. Our goal is to provide information that helps you make the best decision for your home. We take the time to explain everything: what your home needs, why it is needed, what the cost will be, and any possible alternatives. Our crew never engages in high-pressure sales. You can rest assured our friendly, hard-working, supportive team will guide you through the process so, you always feel confident.

"Good people to work with, professional in every way. Normally when we received 2" of rain water would start entering the basement. When we receive 3" the basement floor would be covered. Two days after installing their system our area received 8.5" of rain and our basement remained dry, not a drop got in the house. These guys know what they are doing."

I like what I do. Always something different, and always meeting new people. I've been doing plumbing/handyman services for over 35 years, and I still learn something almost every day. My work has carried me all over Virginia, and my customers have always called me for more work when they needed it.\nI like that. If I don't know something, I'll find out, or, I'll pass it on to someone who knows. \n I'm not afraid to bet you'll be happy with whatever I do for you.

We take great pride in our experience, expertise, quality, and customer service that we provide to meet your needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job. Over 45 years collective experience.

"Mr. Campbell did amazing work! He took care of all of my concerns with the plumbing in my house. Should I ever need a plumber again, he’s the guy I’m going to call. His prices are fair and his work is top quality."

"ME did a great job for me today! Very professional and efficient. Carpet looks new -- all stains and spots removed. Great job. Thank you very much ME!"

"Wilson and his crew are amazing! They fixed an armoire door (antique French, so no hinges) when no one else was able to do so, and restored its veneer and cleaned the glass on the doors which had 200 years of mineral deposits. Next, they reupholstered a barrel chair, doing a beautiful job; it looks better than when I first bought it. Wilson has over 40 years of restoration experience with the Catholic Church in Italy and Ecuador, and it shows. He is also very personable and diligent when informing his customers of their job status. I highly recommend d them."

"I didn't have work done, but I called to find out about getting an inspection for mold in my house based on a previous leak. I told the person that I wanted to see if they would be able to better a previous quote from another company. I was told I could pay $325 for a mold test or I could have them come out for a $95 service call for them to assess the area and that would come off the total of the estimate if I have the work done. They didn't seem very eager to help and were not overly friendly. Maybe I'm just looking for some better customer service."